Great Experience...As a new customer I found signing up very easy and straightforward. The website I packed full of items, are even some clearance items where cheap and in stock surprisingly. The orde... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had placed an order via email, as I usually do, and normally just get an order acknowledgment after. But today, Craig called to discuss the order and was able to offer a better price on one item a... See more
Company replied
Overall good service. Overnight delivery from DPD however let MSC down as it was clear from their website that our parcel was 'left behind' and missed the van that day and turned up later than expecte... See more
Company replied
I was buying thread repair coils and already committed to the order but they offered a good discount after this fact which is rarely ever seen. And super fast delivery too.
Company replied
Company details
- Industrial Equipment Supplier
- Abrasives Supplier
- Factory Equipment Supplier
- Manufacturer
- Safety Equipment Supplier
- Steel Distributor
Information provided by various external sources
As a leader in the supply of Metalworking, MRO and Safety products, MSC helps drive the growth of customers by providing engineering support across the entire shop floor. MSC will find the correct tool for the job, helping customers increase efficiencies and develop solutions for their production challenges.
Trust MSC to deliver
Written by the company
- Solving your biggest business challenges
- At the heart of MSC is our commitment to give you back control and demonstrate time and cost savings.
Next Working Day Delivery as Standard
Order before 6pm or 7pm online to receive next working day as standard
With our next working day delivery service, 99% of orders are dispatched the same day. We also offer a no quibble returns policy on catalogue items - we'll even collect it from you for free
Contact info
7 Pacific Avenue, WS10 7WP, Wednesbury, United Kingdom
- 0800 66 33 55
- customerservice@mscdirect.co.uk
- mscdirect.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MSC Industrial Supply Co. UK
Good morning Stuart,
Thank you for leaving us your review, we are delighted with the 5 stars.
We look forward to assisting you in the future.
Kind regards
Kelly
Reply from MSC Industrial Supply Co. UK
Good morning Ian,
Thank you for taking the time to leave us with your review, we welcome your positive feedback and look forward to providing you with our services in the future.
Kind regards
Kelly
Reply from MSC Industrial Supply Co. UK
Good morning Jon,
Thank you for your time in leaving us your review, we understand our Customer Support team member has made contact with you via email as we have been unable to reach you by telephone, please feel free to contact ourselves Mon-Fri 8:00-5:30 on 0800 663355 (option 2) for Customer Services.
Kind regards
Kelly
Reply from MSC Industrial Supply Co. UK
Good morning Paul,
Thank you for taking the time to leave us with your 5 star review, we are pleased to hear you were happy with your order.
Kind regards
Kelly
My first experience with MSC
A quick response was received to my initial enquiry with a precise quotation
Once my order was placed, the order was quickly processed and acknowledged
28 April 2026
Reply from MSC Industrial Supply Co. UK
Good morning Bill,
Thank you for leaving us with your review, we appreciate the 5 stars.
Kind regards
Kelly
Reply from MSC Industrial Supply Co. UK
Good morning Barry,
Thank you for your 5 star review, we are delighted to hear you are happy with our services and our staff.
We look forward to continuing supplying you in the near future.
Kind regards
Kelly
Excellent! Shame about the packaging.
This was the first time that I have used MSC and have found them excellent in nearly every respect. I was looking to purchase some sash clamps and MSC came up in my search. They had exactly what I wanted at a remarkably low price. I emailed the company to query if the stock levels shown on the website reflected their actual stock. I got a very prompt response indicating that the website displayed live stock levels. Placing my order was very straightforward and the clamps arrived as promised the next day. My only complaint was that the clamps could have been packaged better. They were packaged solely in bubble wrap. Owing to the weight of the clamps, they had broken through the packaging. Fortunately, except for some chipped paint, there was no significant damage. I think that perhaps a little more thought could have been given to the packaging and hence only 4 stars and not 5. Overall, I still found the experience overwhelmingly positive and would definitely use MSC again.
27 April 2026
Reply from MSC Industrial Supply Co. UK
Good morning Peter
Thank you for taking the time to leave us your review and speaking with us this morning.
Your feedback is very valuable to us as we are then able identify the issue and help to prevent a reoccurrence.
Kind regards
Rebbekah
MSC Industrial Supply
Great service thanks
27 April 2026
Reply from MSC Industrial Supply Co. UK
Good morning,
Thank you for leaving us with your 5 star review, we really do appreciate you taking the time to do this and are thrilled to hear you are happy with the service we provide.
Kind regards
Kelly
Hose
Good description of the part making searching easier. Good price point and very speedy delivery.
27 April 2026
Reply from MSC Industrial Supply Co. UK
Good morning Sandie,
Thank you for leaving us with a 5 star review.
We appreciate your feedback.
Kind regards
Kelly
Great Service
28 April 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Joanne,
Thank you for taking the time to leave us your 5 star review, we do appreciate it. We hope to hear from you very soon.
Kind regards
Rebbekah
MSC Industrial Supply
Reply from MSC Industrial Supply Co. UK
Good afternoon Carlos,
Thank you for taking the time to leave us a review and rating our service at 5 stars, this is fantastic to see.
Kind regards
Rebbekah
MSC Industrial Supply
Good Service and delivery
23 April 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Roy,
Thank you for taking the time to leave us a review and rating our service at 5 stars, we do appreciate it.
Kind regards
Rebbekah
MSC Industrial Supply
Great customer service
Kaz was very responsive and helpful on the phone today. Pointed me straight to the part needed.
28 April 2026
Unprompted review
Reply from MSC Industrial Supply Co. UK
Good afternoon,
Thank you for your review of our service. We are pleased to see we were able to deliver you a great experience.
Kind regards
Rebbekah
MSC Industrial Supply
Always there with items we need
Always there with items we need when we want them & very few exceptions.
27 April 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon,
Thank you for your review and rating our service 5 stars, this is great to see.
Kind regards
Rebbekah
MSC Industrial Supply
Lady on the phone from sales was very…
Lady on the phone from sales was very helpful when I couldn’t reach customer services to sort a login issue.
20 April 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon,
Thank you for your 5-star review, we really do appreciate it. Look forward to hearing from you in the near future.
Kind regards
Rebbekah
MSC Industrial Supply
delivered Next Day Thank you
21 April 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Lucy,
Thank you for taking the time to leave us a review and rating our service at 5 stars, we do appreciate it.
Kind regards
Rebbekah
MSC Industrial Supply
The next day delivery was not delivered…
The next day delivery was not delivered as stated ,also know tracking even available ?
21 April 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Gordon,
Thank you very much for taking the time to leave us your review, your feedback is very important to us.
We can see our dedicated Customer Support team are currently in talks with you with a goal to resolve your query.
Kind regards
Bec
MSC Industrial Supply
Fantastic!
Fantastic!
Had abit of a issue, the team sorted as soon as possible.
Knowledgeable staff, great service and products.
Would highly recommend.
17 April 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Janine,
Thank you for taking the time to leave us a 5 star review of our services. We are glad you are happy with the service provided.
We hope to hear from you again soon.
Kind regards
Bec
MSC Industrial Supply
I am happy doing business with you. Good service
I am happy doing business with you because you deliver on time as promised.
21 April 2026
Reply from MSC Industrial Supply Co. UK
Good afternoon Peter
Thank you for taking the time to leave us a 4 star review of our services. We appreciate your comments.
Kind regards
Bec
MSC Industrial Supply
Reply from MSC Industrial Supply Co. UK
Good afternoon,
Thank you for your 5 star review. We look forward to hearing from you soon.
Kind regards
Bec
MSC Industrial Supply
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