It's was our first MSC cruise. I have to say it was a great experience and a great holiday adventure. From the enormity of the ship, staff, cabin, novelty, excursions , exploring the ship , standa... See more
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MSC Cruises, offer unforgettable holiday experiences, visiting breathtaking destinations, and providing the finest hospitality and entertainment. We sail year-round in the Mediterranean and Caribbean, offering convenient fly & cruise packages with established airlines from Dublin. Our sensational itineraries also include the Emirates, North and South America, South Africa, Asia and Northern Europe cruises from Southampton. At MSC Cruises, our purpose is to provide our guests with memorable experiences, whilst honouring the ocean we sail and the places we visit
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Very exciting atmosphere with the range of activities going on everyday. Staff were very helpful and professional in their service.

Reply from MSC Cruises – Ireland
Our cruise was great mainly how efficiently it is run and cannot fault any member of staff

Reply from MSC Cruises – Ireland
Crowded ship with long waiting times for bars, buffet, tiolets, sunbeds, lifts
Basically spent what was meant to be relaxing time queuing for these

Reply from MSC Cruises – Ireland
Had a lovely time during my 7 nights cruise with MSC. Staff were lovely. Itinerary was well planned. Loads of options & activities on board, that wont get you board during your stay.

Reply from MSC Cruises – Ireland
The personal experience excellent the buffet was a bit of disaster at times.People not sure where to be going for different types of food

Reply from MSC Cruises – Ireland
Value for money with the drinks included in the package.

Reply from MSC Cruises – Ireland
The staff were all so helpful & friendly especially the ones we have named

Reply from MSC Cruises – Ireland

Reply from MSC Cruises – Ireland
This was my second cruise and what a disappointing experience. I would not recommend this cruise line. It is very much focussed on mass market and no consideration for the customer. Its more about churning customers through from meal time to excursions to selling products and services on board. Their guest services are of no help when you need some and misinformation given across the whole 7 days of the cruise. Better companies for cruises out there. I would not recommend this one.
very helpful and understending all staff, very well organized excursions, very organiziations of celebrations . I told them a million thanks for great job done by the cleaning staff and the reception staf
Very well ran cruise very friendly & helpful staff great value too
My first cruise experience turned out to be brilliant and memorable. The MSC World Europa's Western Mediterranean route is a well-organised route with many ports worth visiting. I had my cruise in early June, during which the weather was pleasantly hot, so the time in the on-board pools and the sea was pleasant. Food, including the buffet and normal restaurants, is delicious with excellent service. I would highly recommend the specialty restaurants for their excellent food and service as well. The staff was friendly and helpful, especially those in the minikids club. My kid loved it! My cabinet was well-maintained.
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