MSC Cruises – Ireland Reviews 1,510

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,517 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional friendliness, helpfulness, and respectful demeanor, highlighting their dedication to providing excellent service. Many people also enjoyed their holidays, finding the overall user experience to be fantastic, with well-maintained ships, great entertainment, and a wide variety of activities. However, some customers were dissatisfied with the quality of the food, describing it as mediocre, repetitive, or not up to their expectations, particularly in the buffet and specialty restaurants. A few other people also felt that the cabins were not clean, were dated, or had issues like mold, and some mentioned concerns about staff training and privacy.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their friendliness, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting outstanding and excellent... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent food, entertainment,... See more

Holidays

Consumers find holidays to be positive, with many describing them as fantastic and making special memories.... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe their cruises as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is the 3rd MSC cruise I’ve been on. I am a bit disappointed with this cruise, I found the food choice and quality not as good as before, the bar staff were a bit slower to serve the ladies, telli... See more

Company replied

Rated 4 out of 5 stars

The purpose of our cruise was to relax and not feel pressured to be out and about. This cruise met with our expectations as there really was not much sightseeing to be done on most of the islands - ex... See more

Company replied

Rated 5 out of 5 stars

Another fantastic cruise with MSC this time onboard World America. The staff on this ship were the friendliest happiest team we have met - genuinely loved speaking to the people on board and hearing t... See more

Company replied

Rated 5 out of 5 stars

We have been on 5 cruises 4 with MSC . I can honestly say each and every cruise has been a fantastic experience . The staff so friendly helpful and respectful at all times. Food resutura... See more

Company replied


Company details

  1. Cruise Line Company

Written by the company

MSC Cruises, offer unforgettable holiday experiences, visiting breathtaking destinations, and providing the finest hospitality and entertainment. We sail year-round in the Mediterranean and Caribbean, offering convenient fly & cruise packages with established airlines from Dublin. Our sensational itineraries also include the Emirates, North and South America, South Africa, Asia and Northern Europe cruises from Southampton. At MSC Cruises, our purpose is to provide our guests with memorable experiences, whilst honouring the ocean we sail and the places we visit


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Couldn't fault it.

21 March 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We are happy to hear that you enjoyed your cruise experience! Hopefully we will be able to welcome you onboard again in the future.
Kind regards
MSC Cruises UK & Ireland

Rated 5 out of 5 stars

Ideal

Great staff great food very well organised

15 March 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

It’s wonderful to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Best experience ever

Unbelievable experience for are honeymoon staff were so friendly and helpful and made it much better for both of us and we seen loads of beautiful places ❤️😎🌎🇦🇷🇺🇾🇧🇷🏝🥂🍻

16 March 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We're happy to hear that you had such a wonderful honeymoon experience! It's great to know our staff's friendliness and helpfulness enhanced your trip to those beautiful places.

We hope to see you again soon.

With thanks, MSC Cruises

Rated 5 out of 5 stars

Brilliant

Brilliant , absolutely amazing. The ship is just wonderful

8 March 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

It’s wonderful to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises

Rated 4 out of 5 stars

Had a very enjoyable time travelling…

Had a very enjoyable time travelling with MSC, the itinerary was great days at sea packed with entertainment.

8 March 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

Thank you for your positive feedback. We’re delighted that you enjoyed your time on board and appreciate you sharing your experience. We hope to welcome you back on another MSC cruise soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

A cruise is a wonderful and I would highly recommend

Every day was special and we looked forward to the visiting the different ports.

10 March 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We're happy to hear that each day felt special and that visiting the ports was something you anticipated. Thank you for your positive feedback!

With thanks, MSC Cruises

Rated 5 out of 5 stars

I enjoyed all on bord staff were hrate…

I enjoyed all on bord staff were hrate and good food

7 March 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We're glad you enjoyed your experience; our onboard staff and food were great. We appreciate your positive feedback. We hope to see you on board again soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Fabulous experience

Grt experience and friendly and helpful staff

10 March 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

The best hop on - hop of tour on sea!

My family and I spent a wonderful week on the MSC Orchestra and we truly didn’t want to leave the ship at the end of the cruise! Everything was so nice, clean, and well organized throughout the entire trip.

The entertainment was fantastic with great variety every day, so there was always something enjoyable to watch or do. The food was also very good with plenty of choice, and we really appreciated the variety available.

A special mention to the staff who were incredibly hardworking, friendly, and always ready to help with a smile. They really made the experience even more enjoyable.

Overall, it was a fantastic holiday for our family and we would definitely cruise again. Thank you to everyone on MSC Orchestra for making our trip so memorable!

10 March 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We're delighted that your family enjoyed a wonderful week on MSC Orchestra! It's great to hear that you appreciated the cleanliness, organization, entertainment, and food. We truly value your kind words regarding our hardworking and friendly staff. Thank you for your positive feedback; we're so glad we made your holiday memorable!
With thanks, MSC Cruises

Rated 3 out of 5 stars

Beautiful Ship

Beautiful Ship
Positive experience after MSC Europa 3 weeks earlier

10 March 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

MSC World America is by far the best

MSC World America is by far the best cruise ship with an amazing service and facilities highly recommended it!

8 March 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We're happy to hear that you had such an amazing experience on MSC World America! It is wonderful knowing that you enjoyed our service and facilities. We hope to see you on board again soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Great ship

Great ship, great food,great service! 5⭐️

8 March 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

We Love MSC

Amazing provider for cruises! defo will book with them again!

1 March 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

It’s wonderful to know you had such an enjoyable time on board. Thank you for taking the time to share your feedback. We hope to see you again soon.
With thanks, MSC Cruises

Rated 4 out of 5 stars

Overall great value for money

Overall great value for money , fabulous ship

1 March 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Good service. Reasonable prices

Good food and drink. Bar service is very slow though as people order a lot of cocktails and they take time to make.
Price of WIFI in this day and age is outrageous.
Very disappointed In the price.
Friendly staff and very good workers.

1 March 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We're glad you enjoyed the food and the friendly staff. We appreciate your feedback regarding the bar service and the cost of WIFI. We'll consider your comments as we improve our services.

Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises

Rated 5 out of 5 stars

Excellent staff Excellent Ship

Excellent staff Excellent Ship

6 February 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We’re delighted to hear that you had such a wonderful experience with MSC Cruises. Thank you for taking the time to share your feedback. We look forward to welcoming you back on board soon.
With thanks, MSC Cruises

Rated 2 out of 5 stars

Food was a big problem for our party

Food was a big problem for our party

4 March 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

We appreciate you sharing your thoughts regarding the quality of food onboard, we are very disappointed that the food was not to your liking. As we are sure you can appreciate, food taste is a subjective matter and we do try to cater, as much as possible, to different guests taste, however we appreciate all feedback given to us and will feed this back to the relevant department for review. With thanks, MSC Cruises

Rated 5 out of 5 stars

MSC great experience and a great…

MSC great experience and a great opportunity to explore Europe.

7 March 2026
MSC Cruises – Ireland logo

Reply from MSC Cruises – Ireland

It’s wonderful to hear that you enjoyed your cruise with us. Thank you for choosing MSC Cruises and for sharing your kind feedback. We hope to see you on board again soon.
With thanks, MSC Cruises

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look