MSB Solicitors Reviews 

237
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and empathetic approach, making interactions pleasant and supportive. The service provided is frequently described as excellent, with many appreciating the efficiency and care taken with their cases, often leading to quick and successful outcomes. Reviewers highlight the exceptional customer service, noting the attentive and knowledgeable support received throughout their legal processes. Conversely, a small portion of people felt dissatisfied with communication, citing slow response times to emails and calls, and a perceived lack of urgency or updates. Some customers also mentioned difficulties in reaching staff by phone and experiencing internal miscommunication, which added stress to their processes.

What people talk about most

Staff

Customers had positive experiences with staff, praising their efficiency, understanding, and communication,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the efficiency, patience,... See more

Response time

Users describe positive interactions with response time, with many praising the promptness and helpfulness of... See more

Customer communications

Customers consistently note negative experiences with contact, frequently reporting difficulties reaching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

MSB recently acted for us in a remortgage of a semi commercial property. Charles and Izzy always kept me informed, dealing with a difficult lender. They worked quickly and efficiently till completion... See more

Rated 5 out of 5 stars

My experience with MSB and more specifically James Hayes was as simple and stress free as one could imagine. As a first time buyer I was cautious about how certain solicitors can take their time and f... See more

Rated 5 out of 5 stars

I just wanted to say a heartfelt thank you to everyone at MSB Solicitors. I am so genuinely grateful for all the support you’ve given me — it has meant more than I can put into words. A very spec... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Amy highly enough. She helped me navigate the complex nuances of a redundancy matter with incredible expertise and care. What stood out most was her responsiveness; she was extremel... See more

Company replied


Company details

  1. Legal Services
  2. Civil Law Attorney
  3. Conveyancer
  4. Criminal Justice Attorney
  5. Divorce Service
  6. Family Law Attorney

Written by the company

At MSB Solicitors, we’re proud to be recognised as a leading national law firm with strong roots across Liverpool, Manchester, Cheshire and Birmingham. For more than 35 years, we’ve combined trusted expertise with a people-first approach, supporting clients through some of the most important moments in their lives and businesses. Our 14 specialist departments cover every major area of law, including Family, Property, Commercial, Social Housing and Crime. From high-value divorce and complex children matters to major commercial transactions and property disputes, our award-winning teams provide clear, practical and compassionate advice. We know that navigating the legal system can feel overwhelming. That’s why we focus on clarity, transparency and reassurance—giving you the knowledge, confidence and support you need to make informed decisions. Our clients stay with us because we care deeply about delivering the right outcome and building lasting relationships based on trust, respect and results. Whatever your situation, our experts are ready to help you move forward.


Contact info

4.2

Great

TrustScore 4 out of 5

237 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(237)

163 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional support

I cannot recommend Amy highly enough. She helped me navigate the complex nuances of a redundancy matter with incredible expertise and care. What stood out most was her responsiveness; she was extremely speedy in answering my questions and always made herself available when I needed her. Most importantly, she ensured I fully understood every step of the process and clearly outlined all my options. I felt completely supported and informed throughout. Thank you, Amy!

2 March 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to Amy and her team.

Rated 5 out of 5 stars

Positive Experience

I had a very positive experience working with Dan Holliman. He was consistently responsive, supportive, and professional throughout. Everything I asked him to do was handled promptly and thoroughly, and he always took the time to explain matters clearly.

During what was a very stressful period, his calm and engaging manner made a real difference. I felt listened to, respected, and properly represented at every stage.

Due to a change in circumstances, I later transferred firms, but this was not a reflection of my experience with him, which was entirely positive. I’m very grateful for his support and wouldn’t hesitate to recommend him.

3 March 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to Dan and his team.

Rated 5 out of 5 stars

Settlement settled with ease

Following my opting for Voluntary Redundancy, I was required to engage with a Solicitor to help finalise my Settlement Agreement. I had no idea that this would be required but thankfully, a colleague who was already using MSB Solicitors, recommended them. And I’m so glad they did. From my first phone call and booking appointments with the team, to the thorough breakdown and negotiation with my agreement, my Solicitor, came up trumps and handled my case with great understanding, empathy (I was leaving following 31+ years tenure at the same company) and complete professionalism. Amy (my Solicitor) followed up on my queries and requests which were responded to and acted upon almost immediately. Thank you Amy & Co. For your support at what could’ve been a stressful time, but thankfully, you’ve reduced that stress immensely.

2 March 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to Amy and her team.

Rated 4 out of 5 stars

Antonis Paplomatas

I really did not think i would give any stars to MSB, the handling of this was so lapse and i was frustrated with the original solicitor.
Then my file was passed to Antonis Paplomatas, he progressed with such speed and also kept me informed, and was very quick to reply when questioned. Thank you Antonis you are a credit to M.S.B and you did so much in the 2 weeks you took over, i am so grateful.

27 February 2026
Unprompted review
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Reply from MSB Solicitors

Thank you for your 4-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to Antonis and the team.

Rated 5 out of 5 stars

Very supportive and professional.

Very supportive and professional.

I had problem with a builder, MSB helped me to get him off work.

24 February 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to the team.

Rated 5 out of 5 stars

MSB Solicitors.

MSB Solicitors.
MSB provided guidance and help on how we should deal with my late brothers will, we could not have asked for a better guidance and help in dealing with the sale of properties and how the money could be invested.

2 March 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to the team.

Rated 5 out of 5 stars

Excellent

Great service and there when you need.

27 February 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received.

Rated 5 out of 5 stars

I found Miss Chamberlain competent

I found Miss Chamberlain competent, personable and sympathetic which contributed greatly to my confidence in her abilities and client management.

23 February 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to Caroline and her team.

Rated 5 out of 5 stars

Great service.

Clear, concise information and strategy, very professional and quick to break things down when required. A pleasure to work with.

27 February 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received.

Rated 5 out of 5 stars

A complex case

A complex case, made achievable with the help of Helen and her staff, especially Georgia and Antonis.

26 February 2026
Unprompted review
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to Helen, Georgia, Antonis and the team.

Rated 1 out of 5 stars

Legal Advice

Legal advice. Poor service and communication. Very disappointed. Not proactive for the client.

24 February 2026
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Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 5 out of 5 stars

Responsiveness is great from Nicola…

Responsiveness is great from Nicola Garett, strong knowledge of the leasehold system,

24 February 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to Nicola and her team.

Rated 5 out of 5 stars

A positive end to a stressful process

After some initial hiccups with our previous solicitor, we had the pleasure of working with Gayle Hough on what turned out to be a long and sometimes complex sale and purchase. Throughout the process she remained calm, professional and incredibly patient, even when matters became challenging. We always felt she was steady, responsive and quietly working hard behind the scenes to get us to the finish line. We’re very grateful for her persistence and support and wouldn’t hesitate to recommend her. 10/10

20 February 2026
Unprompted review
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to Gayle and her team.

Rated 5 out of 5 stars

Experienced Conveyancing Solicitor

The solicitor handling my conveyance worked very hard to complete the purchase. The purchase was made more difficult due to an overseas seller and their solicitor never having dealt with a complicated lease structure. Our solicitor kept us updated throughout and explained everything clearly to us. She was also very approachable and i have recommended her a few times since.

25 February 2025
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to the conveyancing team.

Rated 5 out of 5 stars

Probate challenged

I was the Executor of my brother’s estate and received probate, which was subsequently challenged by one of the estate beneficiaries who issued proceedings against me. I contacted Caroline Chamberlain at MSB in early January 2025. From the first contact Caroline put me at ease. Her professionalism and expertise stood out in those early conversations and throughout the process. During the engagement Caroline and her team were thorough in the advice and guidance they provided and were timely in all their communications with me. MSB provided me with a first class service from first contact to subsequent closing of the case at the end of 2025. I am a retired Audit Executive so I was comfortable around lawyers but this was the first time I had been faced with legal proceedings being served on me. MSB are not only a highly professional legal service, which is to be expected but they also care about their clients, which is to be applauded.

30 November 2025
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to Caroline and her team.

Rated 5 out of 5 stars

Well informed and great help throughout…

Well informed and great help throughout the whole process especially in a difficult time after losing a loved one

23 February 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to the team.

Rated 5 out of 5 stars

Thank you Jess Craige

I just wanted to say a heartfelt thank you to everyone at MSB Solicitors. I am so genuinely grateful for all the support you’ve given me — it has meant more than I can put into words.

A very special thank you to Jess Craige, who has truly gone above and beyond over the past 18 months. She has been absolutely amazing throughout, and her support made such a difference to me. I was extremely anxious about going to court, but she was there for me every step of the way and helped me through the entire journey.

Thank you all again — I will always be grateful.

23 February 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to Jess and the team.

Rated 5 out of 5 stars

Supportive Help

Really quick, accurate and supportive help through a difficult subject

17 February 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to the team.

Rated 5 out of 5 stars

I was extremely impressed

I was extremely impressed with the knowledge, dedication and clarity shown by my solicitor Steve. He provided clear, practical advice and always kept me informed. Thanks to their strategic approach and attention to detail, we achieved a positive outcome from a tricky situation. I felt supported and reassured at every stage.”

20 February 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to Steve and the team.

Rated 5 out of 5 stars

The job was done efficiently and on…

The job was done efficiently and on time. Some communication problems but probably my fault as I live in a remote location with poor mobile coverage.

3 February 2026
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Reply from MSB Solicitors

Thank you for your 5-star review. We really appreciate you taking the time to share your feedback, and we’re delighted you were happy with the service you received. We will pass on your feedback to the team.

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