MSB SolicitorsReviews 

232
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some customers also noted issues with communication, mentioning slow responses to emails and calls, and difficulties in reaching the appropriate person. A few other people also felt that there was a lack of clarity regarding case handling and internal miscommunication, leading to frustration and delays.

What people talk about most

Staff

People report positive experiences with staff, highlighting their knowledge, efficiency, and dedication.... See more

Service

Customers had positive experiences with service, often highlighting professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers feeling supported and informed throughout... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the promptness and helpfulness of... See more

Customer communications

Reviewers mention negative feedback about contact, with many customers reporting difficulties reaching anyone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

MSB recently acted for us in a remortgage of a semi commercial property. Charles and Izzy always kept me informed, dealing with a difficult lender. They worked quickly and efficiently till completion... See more

Rated 5 out of 5 stars

I just wanted to say a heartfelt thank you to everyone at MSB Solicitors. I am so genuinely grateful for all the support you’ve given me — it has meant more than I can put into words. A very spec... See more

Company replied

Rated 5 out of 5 stars

James Hayes, Commercial Property Executive is the primary reason I am placing a review. Had he not been so thorough and responsive, within a day each time, my sale may not have completed as smoothly.... See more

Rated 5 out of 5 stars

I cannot recommend Amy highly enough. She helped me navigate the complex nuances of a redundancy matter with incredible expertise and care. What stood out most was her responsiveness; she was extremel... See more

Company replied


Company details

  1. Legal Services
  2. Civil Law Attorney
  3. Conveyancer
  4. Criminal Justice Attorney
  5. Divorce Service
  6. Family Law Attorney

Written by the company

At MSB Solicitors, we’re proud to be recognised as a leading national law firm with strong roots across Liverpool, Manchester, Cheshire and Birmingham. For more than 35 years, we’ve combined trusted expertise with a people-first approach, supporting clients through some of the most important moments in their lives and businesses. Our 14 specialist departments cover every major area of law, including Family, Property, Commercial, Social Housing and Crime. From high-value divorce and complex children matters to major commercial transactions and property disputes, our award-winning teams provide clear, practical and compassionate advice. We know that navigating the legal system can feel overwhelming. That’s why we focus on clarity, transparency and reassurance—giving you the knowledge, confidence and support you need to make informed decisions. Our clients stay with us because we care deeply about delivering the right outcome and building lasting relationships based on trust, respect and results. Whatever your situation, our experts are ready to help you move forward.


Contact info

4.2

Great

TrustScore 4 out of 5

232 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(232)

160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with the firm. The advice provided was clear, professional, and easy to understand. Communication was excellent throughout the process, and I was informed. I felt supported. Thank you for your assistance

30 April 2026
Rated 5 out of 5 stars

Conveyancing buy and sell chain

Thank you Lesley, Charlotte, Antonis, Sandra for a professional approach and excellent customer service throughout our conveyancing transaction. The MSB team were consistently responsive, friendly and professional, which helped to reassure us and made for a smooth process. I highly recommend them.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service.

Great service.
Amba Cathcart was very professional and efficient in handling any enquiry’s I had. Made it a very easy experience for me selling a property and purchasing a new property.
Would recommend MSB.

7 May 2026
Unprompted review
Rated 2 out of 5 stars

MSB solicitors failed to represent me…

MSB solicitors failed to represent me and my best interests properly. They did not take my autism into consideration and actively discriminated against me due to my condition, my solicitor said the right is the greatest threat to the country and showed extreme political bias towards her clients. My solicitor refused to apply for the return of 9 legal tools seized illegally by Merseyside police with no charges brought against them or any images of them in the CPS documents because she said ‘they looked scary’ despite them being legal fishing and outdoor tools, with receipts from reputable retailers, like a bahco gardening saw you can buy at b&q. MSB also failed to secure disclosure on my electronic devices and even failed to mention a seized computer and forgot that part in the request to CPS despite my correspondence. I fired MSB as they were going to destroy my life with horrendously bad representation and decided I alone (a disabled autistic person) was more competent mentally and legally to deal with this case than waste more time with my MSB solicitor who was shockingly bad. They advised I plead guilty despite clear fundamental holes in the prosecutions case, they gave horrendous advice to a vulnerable and disabled person who has been abused and failed by the police and justice system. I believe this was due to political bias and institutional corruption, potentially also swayed by the fact I was on legal aid and it doesn’t pay them that much. Biased, poorly trained, poorly educated and seriously incompetent is what comes to mind when I think of MSB. As a litigant in person I have done more since firing them to help my case than they did in all the time they represented me and they are supposed to be trained professionals.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Emma was excellent

I have just completed on my new home with the help of Emma Lynch who was brilliant and very on the ball. She was always available on the phone and very prompt to respond to emails. I would definitely recommend Emma to oversee and provide excellent advice on house purchases.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Robert Lee at MSB was excellent as we…

Robert Lee at MSB was excellent as we wanted a Deed of Variation on an existing Will.
Really personal touch, helpful at all stages of the process and all sorted very efficiently.
I can highly recommend Robert and the team at MSB
Many thanks -
Neil S

19 May 2026
Unprompted review
Rated 1 out of 5 stars

I would not recommend

I would not recommend. Wasn't helpful fight against you and don't fight for or with you. If I could put less than one star I would.

1 April 2026
Unprompted review
MSB Solicitors logo

Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 2 out of 5 stars

Could never get hold of anyone on the…

Could never get hold of anyone on the phone. Nothing was ever explained. Constantly chasing. Made the process of selling and purchasing a lot more stressful.

8 May 2026
MSB Solicitors logo

Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 1 out of 5 stars

The solicitors I dealt with for…

The solicitors I dealt with for conveyancing kept asking for information that they already had . We’re slow and inefficient and got the final payment wrong until alerted

13 May 2026
MSB Solicitors logo

Reply from MSB Solicitors

We’re sorry to hear you’re unhappy. We take complaints seriously, but we cannot comment on any matter publicly due to confidentiality obligations. Please contact our Client Care team at emmacarey@msbsolictors.co.uk with your name and matter reference so we can investigate and respond directly.

Rated 5 out of 5 stars

Fantastic

Fantastic, Amelia, Abbie and the team are at MSB solictors.

I cannot thank them enough, throughout the entire proceedings.

Very friendly, understanding and empathetic with myself and how sensitive the matters i faced, were.

I will always be using MSB Solictors for any legal matters, which they can undertake and recommend all my friends and family.

Very big thank you and appreciation.

Nad 😊

24 April 2026

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