MrWinterWheels.co.uk Reviews 

406
•
TrustScore 3.5 out of 5

3.4

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Rated 3 out of 5 stars

Although the ordering of the wheels / tyres went well, they failed to inform me the tyres I'd ordered weren't in stock so would delay my delivery for up to a week - so much for next day delivery. Only... See more

Rated 4 out of 5 stars

Found wheels and tyres combination I wanted. Spoke with technical rep at MrWinterwheels to check sizing, suitability for my car etc and then ordered on line. All very smooth and polite so far. But the... See more

Rated 4 out of 5 stars

Good price, quick delivery, the Autec alloys and Dunlop tyres look great on our Audi A3 Quattro TDI. The Dunlop winter tyres on 16” wheels have made the A3 quieter and smoother on the road. They re... See more

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Rated 2 out of 5 stars

Nothing wrong with the wheels when they finally arrived but you need to address carrier issues. I was given 3 different times and days by dhl all of them no shows.

Company replied

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3.4

Average

TrustScore 3.5 out of 5

406 reviews

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3.4

All reviews

(406)

1 review in the last 12 months

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Rated 5 out of 5 stars

Really good

Really good, shipping was fine product was fine plus very easy to use website

29 November 2018
Unprompted review
Rated 5 out of 5 stars

Recommended

Buying tyres is hardly a thrill but mrwinterwheels made it a straightforward process. Easy and informative website, helpful staff, competitive pricing, timely delivery. All in all excellent experience I would recommend.

29 November 2018
Unprompted review
Rated 5 out of 5 stars

Mr Winter tyres in my opinion fully…

Mr Winter tyres in my opinion fully deserve 100% rating; we bought winters mounted on alloy rims. The original order was placed and then I realised that there was a black Friday event about to take place. Mr Winter tyres cancelled and then resubmitted the order which was £50 cheaper; this was re-allocated into the wife's prosecco fund. They came within 7 days although the web site led me to believe next day delivery. After an inquiry it turned out the alloy rims were out of stock at the time of order.
When they arrived the packaging ensured that no damage had taken place during transit. Being male, i decided to immediately fit them without looking at any advice that had been provided, and then binned the evidence. After careful feedback from my wife, WE then decided to consult with Mr Winter tyres as to proper fitting. As it turns out there were shims/spacers that were supplied and required fitting, in addition there were instructions that allegedly I never binned which indicated if the old or the newly supplied lug nuts should be fitted {different rim and tyre radius}.
After a couple of E-mails,, Mr winter tyres not only properly advised, but also E-mailed back to us the instruction’s that my wife had binned, all in all an excellent service which in my opinion was also a reasonable package price.

29 November 2018
Unprompted review
Rated 5 out of 5 stars

Easy to use and effective service

Wheels arrived quickly. The ordering process was informative and helpful, guaranteeing that the wheels were suitable for my vehicle. Would definitely use again (but hopefully not too soon!).

29 November 2018
Unprompted review
Rated 5 out of 5 stars

Great service

Wheels/tyres arrived promptly, exactly as described. Good appearance and great value for money.

29 November 2018
Unprompted review
Rated 5 out of 5 stars

Good service

Good price, decent product, arrived quickly and had good customer service when i sent queries in by email

29 November 2018
Unprompted review
Rated 4 out of 5 stars

Great service, good price, quick delivery

Good price, quick delivery, the Autec alloys and Dunlop tyres look great on our Audi A3 Quattro TDI.
The Dunlop winter tyres on 16” wheels have made the A3 quieter and smoother on the road. They replaced the original equipment Pirelli summer tyres on 17” rims.
The only reason I didn’t give 5 stars was that a couple of the balance weights fell off before I got to fit the new wheels. However, the wheels run fine without any evidence of balance problems.

29 November 2018
Unprompted review
MrWinterWheels.co.uk logo

Reply from MrWinterWheels.co.uk

Thanks for the great feedback, it’s appreciated!

Balance weights can come off from time to time in transit with overzealous courier handling. We do fit the highest quality, ‘high stick’ weights from trax, but occasionally can suffer this problem.

We would recommend having the wheels balanced either locally or we will collect them to rebalance them. Of course we will cover the costs of this either way. Please email us to arrange.

Rated 2 out of 5 stars

Nothing wrong with the wheels when they…

Nothing wrong with the wheels when they finally arrived but you need to address carrier issues. I was given 3 different times and days by dhl all of them no shows.

29 November 2018
Unprompted review
MrWinterWheels.co.uk logo

Reply from MrWinterWheels.co.uk

Hi Gail, thanks for the feedback. Sadly, although it is a small part of our service, courier networks are a big part to our customers and when they do get it wrong it reflects badly on our service. We work very hard to make sure the wheels are dispatched on time and don’t have the luxury of our own courier network. We monitor their performance to ensure that a high percentage of customers do not experience service like DHL provided you. Although we do register complaints to DHL, it does help in our efforts if customers also provide feedback to them on a platform such as trustpilot so that they are forced to address these issues. Thanks for the feedback, we’ll register the complaint with DHL.

Rated 5 out of 5 stars

Brilliant service

Brilliant service wheels arrived in 24 hours fantastic price for BMW F30 fraction of price from BMW and Borbet is a well respected German make. Will use Winter wheels again!!!

29 November 2018
Unprompted review
Rated 4 out of 5 stars

Good service

Good service, knowledgable & helpful person on end of phone (unlike competitors who use call centres). Wheels & tyres good value, arrived within 5 working days.

29 November 2018
Unprompted review
Rated 5 out of 5 stars

second order

second time of ordering from this company and still got the same excellent service and prompt delivery

29 November 2018
Unprompted review

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