Mrsmusclecleaning Reviews 

171
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for being extremely supportive, professional, and friendly during challenging moving or cleaning situations. People note that the cleaning staff consistently arrives on time and works diligently to deliver exceptionally thorough results. Consumers often highlight the excellent customer service and open communication, noting that staff members are always ready to answer questions promptly. Reviewers emphasize that working with the company provides genuine peace of mind and complete stress relief throughout the entire process. Many individuals strongly recommend their services for anyone needing reliable deep cleaning, organization, or decluttering help.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are incredibly polite,... See more

Service

Consumers find service to be exceptionally positive, describing cleaners as professional, friendly, and... See more

Customer service

Reviewers express deep appreciation for the exceptional customer service they received, highlighting genuine... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mrs Muscle Cleaning made the whole process easy and stress-free. We had very short timeframe to organise everything for our move but they responded quickly to my emails and helped arrange an End of Le... See more

Rated 5 out of 5 stars

The late occupier of our property was living in squalor. We were very fortunately to find Mrs Muscle who was able to provide a full forensic and vacate clean. They stuck to their time lines and the re... See more

Company replied

Rated 5 out of 5 stars

Trustworthy! 10/10 can trust them to take care of your property and make the process smooth. They will go a step further and engage with the real-estate if there are issues. It's a no-stress guarantee... See more

Rated 5 out of 5 stars

After dealing with several untrustworthy companies, connecting with Jayne and her team was an absolute relief. Our home of ten years needed significant work, and from the first conversation with Jayne... See more


Company details

  1. Cleaning Service

Written by the company

You can count on Mrs Muscle Cleaning to not only meet, but exceed all your needs and requests. We specialise in End of Lease, Hoarder, Deep Industrial Cleaning, Deceased Estates, Pre and Post sale cleaning. We have the experience and skills necessary to tackle just about every type of job that comes our way. With Mrs Muscle Cleaning, you know exactly what to expect – professionalism, efficiency, and exceptional results. If you’re searching for cleaning services in Melbourne, then you’ve come to the right place. We specialise in end-of-lease cleaning, hoarding & Deep industrial cleaning, spring and deep cleaning and those difficult cleans that other companies don’t want to do. With our end-of-lease service, we provide a bond-back guarantee! Our team can maintain the highest standards of quality with the help of our proven methodology. We are qualified to provide the best results with reasonably priced packages. Our efficiency and attention to detail make us stand out from the crowd! With our specialised team, we can also provide deep cleaning services to reach the places you might have missed. We have a variety of bonus services from oven cleaning to air ducts. Our team takes pride in delivering the highest quality house cleaning Melbourne has to offer. So, let us help you make your space shine! Mrs Muscle Cleaning offers cleaning services in Melbourne, including but not limited to - South East, Peninsula and Gippsland. Located in Officer, we are easily able to service areas such as Berwick, Beaconsfield, Pakenham, Officer, Narre Warren, Cranbourne, Drouin, Moe, Trafalgar, and Morwell.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

171 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(171)

28 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

I was so happy with the job Mrsmusclecleaning did for my end of lease clean. After 12 years living there they made it look like the day we moved in. After they had completed the job I was shown everything they did in each room to make sure I was happy. My real estate agent was very happy with the result. I got my bond back without any hesitation. Highly recommend. Thanks guys

14 March 2023
Unprompted review
Mrsmusclecleaning logo

Reply from Mrsmusclecleaning

Hi Tanya,

Such an incredible review thank you so much. Great news that you were able to obtain your bond back with no issues 💜💜

Mrs Muscle Team

Rated 5 out of 5 stars

Attention to detail and care

We are selling our 1970s home and arranged a deep clean pre sale with Mrs Muscle. The planning and organisation prior to the service was clear and professional. From the moment the team arrived they were focused and thorough. Each team member knew what was required but also checked in with us to ensure we were satisfied. Our home has lovely 70s tiles throughout and they asked what type of product we preferred to ensure the tiles were not damaged. This level of care and attention to detail was appreciated. We were very happy with the clean and our home is sparkling! I would highly recommend this service.

18 April 2023
Unprompted review
Mrsmusclecleaning logo

Reply from Mrsmusclecleaning

Thanks Wendy for your incredible review, and the ladies were so happy to help you with your pre sale clean. They thought your home was beautiful and such a pleasure to work with you!

Please let us know if you need anything else in the future. 💜
Mrs Muscle Team

Rated 5 out of 5 stars

Professional cleaners - did a thorough job!

It was a seamless and very smooth experience to get my house cleaned by Mrs Muscle cleaning. The booking and confirmation process was thorough as well - they are a bunch of professionals and next time I need house cleaning done, they are definitely someone I’ll have in mind. When I visited the house after cleaning was completed, it was spotless - every nook and corner was so clean and presentable. Very thankful to Mrs Muscle cleaning for helping me with end of lease cleaning - much appreciated :)

17 April 2023
Unprompted review
Mrsmusclecleaning logo

Reply from Mrsmusclecleaning

Thank you so much Bec for your incredible review. We thoroughly enjoyed working with you, and it you ever need anything else in the future don’t hesitate to get in touch.

Thanks
Mrs Muscle Team

Rated 5 out of 5 stars

Absolutely thrilled with the clean…

Absolutely thrilled with the deep clean performed by Mrs Muscle Cleaning. Their attention to detail did not go unnoticed. Wonderful to deal with and fitted me in within the week.
Will absolutely be booking them again! Thank you 😊

1 April 2023
Unprompted review
Rated 5 out of 5 stars

Wow wow wow!!!!

Wow, what an incredible service from Mrs Muscle Cleaning.

From the initial response, to the communication throughout, the prompt arrival of the team, the excellent standard of clean and then the follow up, these guys are the best!!

After having bad experiences before with end of lease cleaners, I was really nervous to use anyone, but these guys made the experience positive and stress free.

Bond was returned in full and even my agent was impressed, thanks team!!

Terms and conditions were also the best and most informative I’ve ever read and helped a lot to make the appt smooth flowing!

Highly highly recommend!

8 February 2023
Unprompted review
Mrsmusclecleaning logo

Reply from Mrsmusclecleaning

Hi Natalie,


Thank you so much for your wonderful review. We were so glad to have been able to help you with your end of lease clean, please let us know if you ever need anything in the future 💜

Thanks
Mrs Muscle Team

Rated 1 out of 5 stars

Disappointing experience

We booked a post renovation clean following a reputable recommendation. After the clean, the unit was found to still be unclean in areas which were described as being included in the cleaning process. Contacted the company and they came back immediately to re-clean. This was followed by a rude response from the owner of the business to say that it was again complete. I inspected once again and found areas that still needed cleaning, which I rectified myself. For a premium priced service, I would not recommend this business. When asked that we review this business, we politely declined as we did not wish to publish our negative experience. This was followed by a rude and offensive text by the owner. This was not only disappointing but unprofessional. A less than desirable, upsetting experience.

30 January 2023
Rated 5 out of 5 stars

Mrs Muscle Cleaning services are angels on earth!

Mrs Muscle Cleaning services are true angels on earth! We had last minute notice to vacate a rental as the landlords were moving back in and Mrs Muscle quite literally saved the day! Kind, quick to respond and extremely professional. They really care about your needs and provide an above and beyond clean! I couldn’t recognise the house! Thank you Mrs Muscle Cleaning!

6 February 2023
Unprompted review
Mrsmusclecleaning logo

Reply from Mrsmusclecleaning

Thank you so much Britt, our Angel team loved being able to help you with your clean!

Please let us know if you need anything else in the future 💜💜

Mrs Muscle Team

Rated 5 out of 5 stars

Hoard and filth clean by understanding,professionals with compassion of your situation.

In tough circumstances I contacted Jayne who was companionate understanding and very accomodating of our situation. She went above and beyond to have her team come in at short notice to help us completely clear a room that was in a very bad state . A combination of hoarding rubbish and gross.. there was no judgment the team just got on with getting it sorted. Saving boxes they thought may have treasures and keeping the communication flowing
A lovely bunch who worked til it was completed . I honestly don’t know how they do it . Worth the money and I highly recommend the quality and respect of our situation . Thank you 🙏🏼
I hope more people in situations like us reach out to a company like this for help . Or even just a spring clean !

26 December 2022
Unprompted review
Rated 1 out of 5 stars

NEVER AGAIN

1. They gave the wrong bank details for the deposit, twice.
2. They didn't recognise the deposit when they finally provided the right account, and cancelled my service.
3. They offered to do it a day later and generously took $50 off the price, even though I had to pay an extra rent because I couldn't hand the keys back in time.
4. They didn't clean items that were in the quote.
5. They offered to come back in a week to finish the job. So I could pay another $400 and not return the keys?
6. They offered to write a letter to the agents saying why I didn't have to clean particular items to a high level because I had been a long term tennant.
7. BEWARE of what items are not listed in the quote. They exclude a lot of items.
8. For over $700 for an end of lease clean, I expected never to hear from the cleaners or the real estate agent ever again. But I had to endure back and forth phone calls and emails for days afterwards.
9. NEVER AGAIN.

8 July 2022
Unprompted review
Mrsmusclecleaning logo

Reply from Mrsmusclecleaning

Dear Barbara,

Thank you so much for your review, although it took us some time to find it as your booking was almost 8mths ago!!!

We appreciated you bringing the error regarding the booking deposit at the time and it allowed us to ensure we develop a far more robust system to ensure this doesn't happen again so thank you.

After searching through our communication, the only thing that we missed were some cobwebs on two light shades.

The rest of the items that your agent was not happy with was Mould in the premises, which we were not qualified to remove, external cobwebs and windows which were not in the quote nor requested (even though our terms and conditions advise if you need them you must request them), and you had damaged the carpets at the premises.

These items are never included as standard for any end-of-lease cleaners, so we are grateful that you have bought attention for future clients that they must read the list that is provided to them, as it is very important to ensure that as the client, you read through the information provided to you at the start of your booking to ensure it all runs smoothly.

We did try to help you with your agent for the carpets, but it seems that this assistance was not respected or wanted, unlike the other five star reviews we have received for exactly the same matter, and we were able to successfully help these clients obtain their bond back. When we followed up with you 8mths ago regarding your carpets, your last response to us was that you have not taken our assistant and 'I gave them $200 to make it go away'.

Sadly, responding to your last matter, if you damage your premises or fail to read through our terms and conditions, it is likely you may need to deal with your agent again.

As you will see, reading through our reviews, all those who read our terms and conditions carefully, had a stressfree, easy, smooth end of lease clean service, and those that fail to read the terms and conditions don't. It's why we can't stress enough to our clients, that you must read our terms and conditions, and if you do....your service will be easy.

Thank you again for your review for your end of lease clean from 8mths ago, have a wonderful 2023.

The Mrs Muscle Team

Rated 5 out of 5 stars

A Professional Cleaning service.

The Mrs Muscle team, took a relative's cluttered and unlivable house and transformed it back into normality in a single day! What looked like an insurmountable task to me, was completed with thoroughness, care and kind discretion and professionalism. The house was a 2 and a half bedroom suburban dwelling, that they tackled with a team of 6 conscientious and thorough staff.
I am very happy that I chose this team.

8 January 2023
Unprompted review
Rated 5 out of 5 stars

I used Mrs Muscle for a end of lease…

I used Mrs Muscle for a end of lease clean. The communication was great and they arrived on time. I was very impressed with the end result. The house was very clean. Don’t go for the cheapest cleaners go with the best. Highly recommend.

4 January 2023
Unprompted review
Rated 1 out of 5 stars

Over charges more than is quoted

Over charges more than is quoted, zero communication re extra charges till after the clean. Couldn’t get new tenants in till weeks after due to insurance inspections etc. Will blame us for not notifying them immediately that it still stinks like urine, carpets were supposed to be steam cleaned. Less than satisfied. We didn’t know till new occupancy and has refused acknowledging sub standard clean. Really disappointed has no honour of word.

27 November 2022
Unprompted review
Mrsmusclecleaning logo

Reply from Mrsmusclecleaning

Hi Joel,

Thank you so much for your review, and whilst we are saddened that you feel you have not had a good experience with Mrs Muscle, we feel we need to flesh out your review a little.

On 15th November we were asked to quote on your property and arranged to attend on Friday 17th to view the works required. As this was an eviction clean, the length of time needed and therefore cost is almost IMPOSSIBLE to determine without seeing the home.

We were however, advised by your agent who was managing the property on 17th November (prior yo attending) that you wished to go ahead without the in person quote and wanted a rough estimate, which we provided on the knowledge this was a three bedroom two bathroom home. Baring in mind, this was an eviction clean, not a standard vacate clean so standard rates cannot apply.

On arrival, there was an additional living space that we had not been advised of that increased the cost of the estimate. We contacted your agent immediately by phone and discussed with her the necessity to increase the estimate and was approved to continue. If your agent did not pass on this communication to you, then I can only apologise on their behalf but our communication remained transparent throughout.

We completed the works, satisfactorily according to the agent sent our invoice, and continued on our way.

We then received an email from the agent on 30th November requesting why we had charged above our estimate, to which we replied (as above communication) that the home was larger than advised therefore the invoice is reflective of this.

The agent forwarded this communication to you, to which you did not respond nor pay the invoice. Despite repeated reminders our invoice remained unpaid, and there was no communication from you at all that you were unhappy with our works….until today - more than four weeks later, and only because we have taken a firm stance on the non payment of the invoice.

It’s clear from the above review, that the home has been retenanted, which would have been unable to happen if we had not cleaned it prior to their entry, and to a standard that is acceptable. At no point have we received any communication throughout this process that you were unhappy with our works - until today ⬇️

Today, more than four weeks after we completed the works, we sadly, (as is common practice) issued a notice that if the invoice remained unpaid, collections would need to commence, and your response was to leave us the above review.

I understand as a landlord your frustration. When tenants leave a home in a poor condition, and the process that you have to encounter to remove them it is a situation that would make you angry. However the anger is displaced.

Our honour remains in place as we communicated with the agent (who engaged us) all the way through the process and responded to your one and only email communication within 4hrs. We updated you and your agent twice. Once on the day, and once via email the reason for the increase, and our work allowed you to tenant the home.

As with anything, e.g if you take your car to the mechanic only wishing for brake pads, but it needs discs you have to pay for the additional work, if you go for a check up at the dentist, but you need a filling, you need to pay for the additional work, or you go to the barber for a trim, but want the beard, it can’t be included for the same price. Cleaners are allowed to amend their service charges if the information given to them before the work commenced is inaccurate.

We hope that despite the above, there is a positive lesson to learn. For an accurate, firm, unchanging quote, service providers need to see the work to do this. I hope that in the future, you will allow this to happen to prevent the same scenario occurring, and hopefully you will pay invoices in a timely manner that means the same service providers do not need to engage any further forms of collection in order to be paid.

Have a wonderful day
Mrs Muscle Team

Rated 5 out of 5 stars

Beyond expectations!!!

I have been following MrsMuscleCleaning on IG for a while now and I knew I had to get them to do a spring cleaning.
So got in touch and from the quote to today when they came the comms have been great and very transparent, which is very much appreciated.

Today they came and I had realistic expectations since we’ve lived here for over 20years. So didn’t expect much for my oven, some walls and the silly tracks on my windows!!!

Well the angel squad, that’s who they are to me forever more, went above and beyond my wildest cleaning dreams and expectations!!! My oven is now as clean as the first day I got it 🥹!!!

Their attention to details and commitment to do an excellent job was superb!!!

Their time spent and money is worth every bit!!!

My only regret is that I didn’t get them here sooner!!! But from now on my only yearly gift request will be MrsMuscleCleaning services.

Thank you my angel squad 🫶🫶🫶

14 December 2022
Unprompted review
Mrsmusclecleaning logo

Reply from Mrsmusclecleaning

Dear Celica,

Thank you so much for wonderful review, and thank you so much for trusting us with your home, we are thrilled that you were happy with what we achieved!

We can wait to see you in 2023 for your Christmas present ;p

Mrs Muscle Team

Rated 5 out of 5 stars

Professional

Professional, efficient & helped me get my entire bond back. Highly recommended for end of lease clean.

7 December 2022
Unprompted review
Mrsmusclecleaning logo

Reply from Mrsmusclecleaning

Hi James,

So glad we could help you get your bond back, thank you for being a wonderful client 💜

Mrs Muscle Team

Rated 5 out of 5 stars

Compassionate, Professional, Highly Recommended.

I reached out to Mrs Muscle Cleaners after moving to Gippsland from the CBD with a mammoth job. Due to a shonky rental in North Melbourne my home’s entire contents had been completely covered in invisible toxic mould that has made me, my partner and my room mate very sick.

This job was huge. Every single item had to be unpacked from boxes, sorted, and then wiped down with white vinegar before it could even be brought inside for us to sort. Members of our household have been literally hospitalised because of the state of our things (with a shady landlord to boot). I’m not being dramatic when I say I was hysterical about what to do.

I knew we needed help and so I reached out to the Mrs Muscle team. After a very friendly and understanding phone call with Jayne she sent out two ladies, Tracey and Lee, to accomplish this mission impossible.

Tracey and Lee managed to completely turn the situation around. They literally wiped down an entire households worth of stuff. They were professional and empathetic the entire time and I literally don’t know what I would have done without their help. They arranged for skips, liased with laundry pick up and managed to do it all quickly and efficiently. Jayne was also extremely kind to us and gave us a discount when we surpassed the original time estimate for the job.

Lovely, personable, people with a real dedication and care to their work. All members of the team are talented and professional in what they do.

If you have a complicated job and need a little help as well as understanding and empathy. Contact Jayne and her team at Mrs Muscle cleaning.

1 December 2022
Unprompted review
Mrsmusclecleaning logo

Reply from Mrsmusclecleaning

Well Kiri,

What can we say! This was a job to challenge us, but we are a sucker for those in need, and my word did you need us!!

We are so very happy that we were able to help you get some normality back to your life, and thank you so much for trusting us with your personals, valuables and everything in between.

We would love to help you anytime in the future ao please reach out if you need us (hopefully not though ;) )

Mrs Muscle Team

Rated 5 out of 5 stars

Very professional, helpful and though!!!

Jayne and her crew did an amazing job with my end of lease clean. They arrived on time and were very though. Jayne's extensive knowledge also saved us thousands of dollars and ensured us our bond back.

27 November 2022
Unprompted review
Mrsmusclecleaning logo

Reply from Mrsmusclecleaning

Hi Karen,

Thank you so much for your wonderful review, and for posting that we were able to use our expertise and wealth of knowledge to help you save money in the process of moving out. We aim to offer and all over service, not JUST a clean, and we are glad we were able to do this for you 💜

Mrs Muscle Team

Rated 5 out of 5 stars

PHENOMENAL SERVICE

PHENOMENAL SERVICE. Jayne and her team completed an exit clean for me today while I was on a work trip and having used cleaners (at diff companies) previously, the anxiety of coming home to a poor job is the worst feeling. I was pleasantly surprised when I showed up to a sparkling clean like new home. It looks as good as the day we finished building it! Absolutely perfect, every nook and cranny was cleaned and the small details that no one thinks of were done to perfection. I am embarrassed to say I didn’t leave the house in the best condition because it was a quick move and we barely have unpacked or had time to go back and clean because we are new parents but Mrs Muscle Cleaning lifted a huge weight off my shoulders when I showed up to the property today and didn’t have to touch a thing before house inspections tomorrow. I am so so so thankful to the cleaners who really did a spectacular job. Jayne and her team are not all talk they back it up with hard work and I would use this service and recommend her to any one!

29 November 2022
Unprompted review
Mrsmusclecleaning logo

Reply from Mrsmusclecleaning

Wow!!!! What a review!!!

Thank you so much for this, and we are sssooo pleased we were able to help you have a smooth, stress free process for your move out clean. 💜💜

Mrs Muscle Team

Rated 5 out of 5 stars

The best in the business

The best in the business! Second time using Mrs Muscle and was a dream. Punctual, well priced and place was spotless. Even gave me assistance with a difficult agent trying to take us for a ride. Wouldn’t use anyone else!

3 November 2022
Unprompted review
Mrsmusclecleaning logo

Reply from Mrsmusclecleaning

Hi Antony,

All we want to say to this review is 💪🏽💪🏽💪🏽💪🏽

We loved being able to share our knowledge and experience of the real estate industry to help you as the tenant.

We look forward to helping you next time you move 💜

Mrs Muscle Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look