MrQ.com Reviews 15,021

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 3,167 reviews, reviewers had a great experience with this company. Customers frequently highlight the smooth and easy user experience, appreciating the broad variety of games available. Many people also praise the fast withdrawal process and the fairness of the site, often noting that the Return to Player (RTP) information is clearly displayed and accurate. However, some people were dissatisfied with the customer service, mentioning slow responses or issues with document verification that delayed withdrawals. A few other people also felt that the games were not paying out as well as they used to, leading to a less enjoyable experience with fewer bonuses or wins.

What people talk about most

Website

Users describe ambiguous interactions with the website. While some customers praise it as one of the better... See more

Payment

Consumers find payment to be ambiguous, with many reporting significant delays and difficulties in... See more

Product

Customers had ambiguous experiences with the product. Many reviewers praised the broad variety of games,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that withdrawals are almost immediate, which... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express dissatisfaction, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great site. Lots of choice. Hassle free withdrawals. Lacks promotions in comparison to other providers but they do have a good bonus now and again and I’ve been lucky getting a few free spins from you... See more

Company replied

Rated 4 out of 5 stars

I have had a fairly good experience so far. The broad variety of games, live games and game shows is great. New games are released regularly and rtp isnt lied about. Games show the rtp when launching... See more

Company replied

Rated 3 out of 5 stars

I love playing on MrQ but lately it's not paying out, I have played a lot and won only small amounts. Also stay away from Adelia supreme force, I played £60 waiting for a bonus, I got the bonus and wo... See more

Company replied

Rated 3 out of 5 stars

I used to play a lot on mr q and loved it but at a certain point it all changed . I know you win some you lose some but I was just losing all the time . Stopped even having any small wins . Well tonig... See more

Company replied


Company details

  1. Casino
  2. Gambling Service
  3. Online Casino or Bookmaker

About MrQ.com

Written by the company

All fun, no faff — that’s the MrQ way. We’re the casino that tells it like it is: no wagering requirements, no hidden catches, no corporate BS.

Every win is paid as real cash, every time. No sneaky fine print, no “you must play it 35x” nonsense.

Withdrawals hit within minutes, not days because waiting for your own money is ridiculous.

And with over 1,000 honest-to-goodness games, you’ll always find something worth hating us for.

Some players love us. Some love to hate us. Either way, they know we’re the real deal.

A welcome offer that’s actually worth it:
Join today, deposit & play £10, and grab 100 Free Spins on Big Bass Splash*. No 35× wagering. No nonsense.

Sometimes you’ll hook a monster. Sometimes you’ll just feed the fish. Either way, it’s 100 free spins of pure Big Bass chaos with your first deposit.

Q says you’re welcome.

Full T&Cs apply. Not available in NI. 18+. BeGambleAware.org.

Need some help? Get in touch with our support team via chat, available from 09:00 am to 9:00 pm, 7 days a week.

Instant withdrawal guaranteed. Or we pay you £10

Written by the company

We’ve got the fastest payouts in the game. And we’re so confident, we’re daring you to test it.
So go ahead. Withdraw and watch. If it’s not with your bank within seconds, we’ll send you £10 for your trouble. Because let’s be honest, waiting’s for losers. Either way, you come out on top. Your move. T&Cs Apply - https://mrq.com/promotions/guarantee

Contact info

3.9

Great

TrustScore 4 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Not been on long but love it iv never…

Not been on long but love it iv never gambled in my life .. but really do enjoy playing on it

10 April 2026
MrQ.com logo

Reply from MrQ.com

Hi Tracy Devlin,

Love that — welcome to the fun! 😄🎰 Great to hear you’re enjoying it so far, just remember to keep it fun and play safe 🙌

MrQ.com

Rated 1 out of 5 stars

Scam

I have been using MrQ for quite some time and was having a good overall experience, until recently when I hit a small jackpot and the site asked me to verify my account, which I have done. But I’ve now been blocked from the site and can’t access my winnings although I’ve passed the initial verification.
I have emailed the customer support team with no success and my account is still blocked for no apparent reason other than MrQ doesn’t want to pay my winnings.

8 April 2026
Unprompted review
MrQ.com logo

Reply from MrQ.com

Hi Aaron,

We’re really sorry to hear this, especially after a positive experience previously 💙

Account reviews and verification checks can sometimes involve additional steps, and access may be temporarily restricted while these are completed. We understand how concerning this can feel.

Please contact support@mrq.com so we can review your account and provide an update.

MrQ.com

Rated 1 out of 5 stars

My mate joined to see what it’s all…

My mate joined to see what it’s all about and wow it’s a disgusting site the scam is beyond belief the reels spin longer than they are supposed to looking for a dead spin the bonuses are as rare as hen’s teeth there are better sites than this just look around these will have your pants down it’s utter filth it’s daylight robbery with no balaclava

14 April 2026
Unprompted review
MrQ.com logo

Reply from MrQ.com

Hi Martin,

We’re disappointed to read this 💙

Game outcomes are not controlled or adjusted, and all gameplay operates under regulated conditions. We take concerns like this seriously.

If you’d like this investigated, please contact support@mrq.com.

MrQ.com

Rated 4 out of 5 stars

Great site mega wins loads of free…

Great site mega wins loads of free spins would highly recommend

11 April 2026
MrQ.com logo

Reply from MrQ.com

Hi SHELLEY,

Mega wins AND free spins? Now that’s what we like to hear 😏🎰 Thanks for the recommendation, hope the wins keep rolling in!

MrQ.com

Rated 1 out of 5 stars

This site is terrible do not use beware…

This site is terrible do not use beware
Robbing people taking money giving small returns on big stakes.
Steer clear

11 April 2026
Unprompted review
MrQ.com logo

Reply from MrQ.com

Hi Paul Danko,

That’s not the experience we want for our players. Please contact support@mrq.com 📩 so we can look into this for you.

MrQ.com

Rated 1 out of 5 stars

So long story short played around 12k…

So long story short played around 12k ,won 12k when the payment was due acc verification ,passed payment made even got a phone call to say congratz ,decided to have another go played 2k won 4.6k now a different type of acc verification ,while chasing the acc verification that started on the 3rd or april ,as from today i got disconected from live chat saying i have self excluded ,they had no problem getting my money ,but right now they have problems paying me back ,its ridiculos ,a scam ,please evoid ,as an update 24/04/2026 source of income still ongoing after giving them sa302,bussiness statements ,paypal statements ,personal statements ,payslips ,right now they want details of self transactions that are not on the statement and refuse to point exact transaction just to stall ,i will up date as soon as i have more details

11 April 2026
Unprompted review
MrQ.com logo

Reply from MrQ.com

Hi Andreea Demian,

That doesn’t sound right, especially around account verification and withdrawals. Reach out to support@mrq.com 📩 and we’ll take a closer look into this.

MrQ.com

Rated 1 out of 5 stars

Shocking wasted 1500 .

Shocking wasted 1500 .
Only had 1 big win of 600.
I know sometimes you sometimes you loose but defo just a loss on this site

9 April 2026
Unprompted review
MrQ.com logo

Reply from MrQ.com

Hi Anthony Clark,

That’s a frustrating experience, especially over that level of play. If you’d like us to review this with you, please contact support@mrq.com 📩

MrQ.com

Rated 3 out of 5 stars

Turned into scam

This site use to be brilliant but now since tax introduction .
SCAM you never win bonus the rtp is well down i have played plenty times and use to win some lose some but now total SCAM stay well away gutted but it's true it's bounces of bonus every time

10 April 2026
Unprompted review
MrQ.com logo

Reply from MrQ.com

Hi Reginald Hill,

That’s a disappointing change to your experience over time. Please reach out to support@mrq.com 📩 so we can review this for you.

MrQ.com

Rated 1 out of 5 stars

These reviews must be fake

These reviews must be fake.

Iv spent atleast £300 since singing up, 2-3 weeks ago. Iv hit about 5 features in this time and won nothing. Iv played every day multiple games and hardly gives bonus and never pays enough to withdraw. Absolute crooks

10 April 2026
Unprompted review
MrQ.com logo

Reply from MrQ.com

Hi JAMES LAWN,

That sounds like a frustrating run across games. If you’d like us to look into this, please contact support@mrq.com 📩

MrQ.com

Rated 1 out of 5 stars

DO NOT !

DO NOT !! use mr q it used to be amazing fair play site to gamble but these past month's it's shocking I'm 400 pound down on 10s to 20 p spins it's ridiculous never get bonus an when you finally hit one you get nothing dont wast your time an hard earned money on this site !!

9 April 2026
Unprompted review
MrQ.com logo

Reply from MrQ.com

Hi Daniel,

We’re sorry to hear this, especially as a returning player 💙

We understand how frustrating it can feel when bonuses don’t land over time. Game outcomes are random, so experiences can vary between sessions.

If you’re open to it, please contact support@mrq.com so we can review this.

MrQ.com

Rated 1 out of 5 stars

be careful

be careful, and make sure you read the terms.
It is a spend limit not a deposit limit so if you set it at £200 and you win £100 you can deposit £300 next time you play so just be careful.

6 April 2026
Unprompted review
MrQ.com logo

Reply from MrQ.com

Hi Smig,

Appreciate you flagging this 💙

There are both deposit limits and spend limits, and they behave differently, so we understand how this can catch people out.

If you want help choosing what’s right for you, drop us a message at support@mrq.com.

MrQ.com

Rated 1 out of 5 stars

Customer service absolute rubbish app…

Customer service absolute rubbish app doesn’t work site always down they owe me money and spins but deny it bunch of scammers stay away

9 April 2026
Unprompted review
MrQ.com logo

Reply from MrQ.com

Hi Ryan,

This doesn’t sound right at all 💙

If there’s an issue with gameplay, support or missing funds/spins, we need to look into that properly. Please email support@mrq.com with details so we can investigate and resolve it.

MrQ.com

Rated 5 out of 5 stars

Brilliant game lots of fun great bonuses

Brilliant game lots of fun great bonuses

8 April 2026
MrQ.com logo

Reply from MrQ.com

Hi David,

Brilliant, fun and bonuses doing their thing? 🎰🔥 That’s what we like to hear

Sounds like you’re having a proper good time, come join the fun on @mrqcasino 📲

MrQ.com

Rated 1 out of 5 stars

Great casino but the verification…

Verification process is slow and dragged out. You send one thing they ask for, wait for that to be processed onky to recieve another request.... then another... then another. Just ask for all at once? I've been in review now for about 5 days and so far sent proof of address, driving licence, photo of me holding said driving licence, picture of my card... come on guys, this is poor.. this has just been to sign up... I haven't deposited or played a single game yet and tbh, I can't really be bothered. I understand you have rules etc you must adhere too, but jesus, this is mental and I've gone elsewhere with no where near as many hurdles to sign up, and been paid winnings. If this is just to sign up... God knows what a withdrawal would require.

9 April 2026
Unprompted review
MrQ.com logo

Reply from MrQ.com

Hi Mike,

We get it, that does sound frustrating 💙

Verification checks are there to keep things secure, but they shouldn’t feel like a loop. If you’re still waiting or need clarity, email support@mrq.com and we’ll help move things along.

MrQ.com

Rated 3 out of 5 stars

lack of promotions and offers

i like MrQ and have deposited a lot over the months i’ve been a member and also withdrew some great winnings what i am disappointed with is that you don’t really have any promotions or incentives to get your members happy i have a few sites that all give great rewards and deals on promotions but i am not sure why you don’t offer any rewards etc to keep your members satisfied and happy to keep playing with you

8 April 2026
Unprompted review
MrQ.com logo

Reply from MrQ.com

Hi Sarah,

We appreciate you sharing this, especially as a regular player 💙

We understand your feedback on promotions and incentives, these can vary, but we recognise the importance of keeping things engaging for our players.

If you’d like us to review your account or discuss available offers, please contact support@mrq.com.

MrQ.com

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

Don’t waste your money guys your better…

Don’t waste your money guys your better off putting it in a savings account account

6 April 2026
Unprompted review
MrQ.com logo

Reply from MrQ.com

Fair enough, Adil, if you’re looking to grow your money, a savings account probably is the better shout.

We’re not here to pretend otherwise. Gambling’s for entertainment, not guaranteed returns.

That said, plenty of players still enjoy the ride - ups, downs and all.

MrQ.com

Rated 1 out of 5 stars

Left some honest reviews and they…

Left some honest reviews and they restricted my account but yet kept sending me emails asking me to use my free spins 🤣🤣

26 March 2026
Unprompted review
MrQ.com logo

Reply from MrQ.com

Hi Dollys,

We understand your frustration here 💙

Account actions and promotional messaging are managed through different processes, but we’d like to review this properly.

Please contact support@mrq.com, so this can be investigated.

MrQ.com

Rated 1 out of 5 stars

Same as the rest

Same as the rest, new customer win then nothing but take take take, think I withdrew £40 and since then I've put about double that back in and not had a single bonus, I record my gameplay so will be sending a report to the gambling commission, their slots are clearly fixed, it's like the flip a switch after your first win and you never get a win again, and don't bother replying with your usual lies about RTP and RNG, no one believes it, your all scammers, account is shut so you'll never get money from me again so don't ask for more details either, scamming thieving scum

5 April 2026
Unprompted review
MrQ.com logo

Reply from MrQ.com

Hi K B,

We’re disappointed to read this feedback 💙

Gameplay is consistent across all players and not adjusted based on past activity. We take concerns like this seriously.

If you would like this investigated, please contact support@mrq.com.

MrQ.com

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