MR PORTER Reviews 6,319

Always good pieces

Mr Porter offers a first class shop. As a pensioner my husband buys what he can afford. His style is Sprezzatura and would like to affordable products reflecting that classic relaxed style. Mr Porter has pretty much everything. And quality is superb.

received damaged shorts, support service won't do anything until you send shorts back, very dissappointing for this site

Every order now takes a week to dispatch - what the hell happened to this company?

I ordered size 41, and you send me 44

Product did not arrive in perfect condition

Really great shopping experience and great quality

Competitive price. Immediate shipment. Fantastic customer service. I am very satisfied!

I am a long term buyer from Mr Porter, and have purchased many items over the years, gold reward buyer.
The first product i have tried to return as faulty, 1 month old worn twice and the zip has broken. 2 weeks of sending emails and still no resolution.
Very poor service from a premium brand supplier, will start to use My Theresa.

Terrible experience purchasing from Mr Porter. placed an order and was then informed 4 days after that one item was out of stock. The return has been received but no word on a refund. Very poor customer service

Your customer service is terrible.

I want to buy Product Code 46376663162965001
and asked your HELP function where it was made and it didn't respond. It asked my email address yesterday and you never emailed me.
Why wouldn't you disclose the country of origin?

UPDATE: After escalating the issue, MR PORTER ultimately provided a partial refund, which largely addressed the financial impact of the delay. I appreciate that they ultimately found a way to make things right.

I also recently received notice that MR PORTER has updated its Canadian shipping process. Orders are now shipped directly from Italy, prices are displayed in CAD, and duties are included upfront. I don't know whether experiences like mine contributed to that decision, but I am glad to see the company has improved the process for Canadian customers.

That said, the experience leading up to the resolution was disappointing enough that I feel it's important to document it for other customers.

I ordered a pair of Officine Creative loafers through MR PORTER ahead of my wedding, paying a significant premium over ordering directly from the manufacturer because MR PORTER advertised a 5-business-day delivery timeline and I expected a more reliable luxury shopping experience.

Instead, the order was substantially delayed, my emails regarding an urgent address change went unanswered, and I ultimately had to work directly with DHL myself to ensure the package reached me. The uncertainty became significant enough that I purchased a second pair of shoes rather than risk not having footwear for my wedding.

The shoes eventually arrived, but only after considerable stress, multiple follow-ups, and a level of involvement that I would not expect when purchasing from a premium retailer.

While I remain disappointed with the communication and execution, I do give MR PORTER credit for ultimately providing a fair financial resolution and improving the Canadian shipping experience going forward.

Overall, I expected a smoother experience given the premium pricing, but I appreciate that the company ultimately took steps to address the issue.

Great Service and delivery

Smooth and efficient returns. Prompt delivery. Good quality goods. Fair price.

Parcel delivered by DHL while I was home — courier threw it through the garden gate without ringing, during heavy rain, leaving it soaked and destroyed on the ground. The courier then forged my signature on the delivery receipt, which falsely records the parcel as signed for by me in person.
Mr Porter customer service offered a return for refund but expected me to take the destroyed parcel to a drop-off point. I asked for a home collection instead. The representative stopped replying.
The delivery was negligent, the signature on the receipt is not mine, and the aftercare has been unresolved. Still waiting.​​​​​​​​​​​​​​​​

Simple Sunday purchese. On time Monday delivery.