MrFix Reviews 562

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quick response to inquiries and the efficient service provided, often finding experts promptly and receiving good communication throughout the process. People frequently highlight the professionalism and friendliness of the staff, with many jobs being completed effectively and on time. The service is often seen as a convenient solution for finding experts for various home repairs and maintenance tasks. However, some reviewers were not happy with the service and staff, citing issues where responsibility was delegated back to the client and problems were not fully resolved. There are also concerns regarding pricing and payment, with customers reporting unexpected charges, inflated quotes, and difficulties in obtaining refunds for services not rendered or incomplete jobs. Communication issues, including ignored messages and language barriers with contractors, were also mentioned by some, leading to frustration and a lack of accountability.

What people talk about most

Service

People report ambiguous experiences with service, with some customers praising the fast, efficient, and... See more

Staff

Clients share ambiguous opinions on staff, with some reviewers reporting positive experiences, such as... See more

Price

Users describe negative interactions with price, frequently reporting unexpected and inflated costs.... See more

Payment

Customers had negative experiences with payment, citing a lack of transparency in communication and billing,... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting positive experiences such as fast, clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My oven needed fixing and it was very difficult to find someone to do the job. Mr. Fix found an expert for the specific brand of my oven (Boretti). It took the expert, Harry, a couple of visits betwee... See more

Company replied

Rated 5 out of 5 stars

I received excellent communication from Mr. Fix support, which arranged an expert to assist me sooner than I had requested. While the problem itself could not be solved (not because of the expert) I h... See more

Company replied

Rated 5 out of 5 stars

We have used MrFix on a number of occasions for carpentry, white good repair and some general maintenance tasks. I may have been fortunate, but I have not needed to wait for an expert. The... See more

Company replied


Company details

  1. Carpenter
  2. Electrician
  3. Gardener
  4. Locksmith
  5. Painter
  6. Plumber

Written by the company

Klus? ✓ MrFix koppelt je binnen 1 uur aan een lokale vakman. ✓ MrFix checkt klussers vooraf en kiest de beste klusjesman of specialist tegen een aantrekkelijk tarief. ✓ MrFix. In 1x goed.


Contact info

3.3

Average

TrustScore 3.5 out of 5

562 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 57% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Service

My house had an electric short circuit, Mr.Fix service offered fast response and just next day located electrician immediately, and fixed the problem in 1 hour. Excellent service and response time in Netherlands.
Strongly recommended to all people lived in Netherlands.

11 July 2024
Unprompted review
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Reply from MrFix

Thanks Tom for the great review and recommendation. We always aim to be of fast service with clear communications to be as efficient as possible. Glad you have experienced our service exactly this way. Hope to see you next time!

Rated 1 out of 5 stars

Curtain raillings installed

We had 4 curtain raillings installed. The 'expert' did a poor job in that there are multiple holes in the wall that was done (example, there are two screw that hold a bracket, but 5 holes were drilled). Then for half of them, the 'expert' thought it wise not to use hammerfixes which was provided with the packaged bracktes (for concrete walls). The other half he decided to use his own screws which were twice as long and three sizes bigger than the original ones that come with the package. To top it all off, he was on a call for 20 min, and only worked 68 min which means he charged me for 2 hours. I was not home, because you trust the 'expert', my mistake. As a warning, be home and supervise everything done. Inspect it after each hole is drilled.

PS. You are better off to just do it yourself.

6 July 2024
Unprompted review
MrFix logo

Reply from MrFix

Hi Mauritz, thanks for your review.
We have looked up your job and it was more than 2 years ago! Why didn't you contact us immediately to have this resolved correctly? We have tried calling you just now but with no response. Please contact us to discuss how the expert can make things right still.

Kindly awaiting your reply!

Rated 3 out of 5 stars

Job done well

Job done well; however it could be done faster. Also, our plumber came two hours later than initially arranged.

5 July 2024
Unprompted review
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Reply from MrFix

Thanks for your review! Sorry to see that the expert was late and could have done the job faster in your opinion. It is nice however to read that the job was executed well. Please let us know how we can improve our service to you!

Rated 4 out of 5 stars

Accessible and easy to book handyman

They did a good job. Two pax team. Timing may not be exact. Rate is hourly so best if you can group a few tasks together for efficiency. Be mindful if you have to let plaster dry bc then they need to come a second time.

25 June 2024
Unprompted review
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Reply from MrFix

Thanks for your review and the great feedback. It is much appreciated. Glad to see you found our service accessible and easy. Hope to see you next time!

Rated 1 out of 5 stars

Terrible in quality - solved later on

Terrible in quality, service, communication. The service ended up in 2 hours with unfinished work due to low level of experience of mr fix. Handyman left by saying the work takes time and we want to stop. - It was just one sofa assembly which may take max 2 hours in total to finish the work if they were experienced. But apparently not. And Mr fix didnt take any responsibility, even not returning my calls, emails, app chats etc. Its not fair to be treated like this.

Edit: Following this frustration, Mr.Fix assist professionally to solve the issue for both parties. Although the contractor was not successful, Mr.Fix tried their best to reverse the disappointment. It could be good for them to assess their contractors much more in detail prior to the customer service. And it seems they also acknowledge this fact by now.

25 June 2024
Unprompted review
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Reply from MrFix

Hi ZS, we have tried our absolute best from the start to assist you as well as we can. This review is for your contractor and not for MrFix, which is quite unfair. May we kindly ask you to adjust them to reflect your honest view on MrFix's services?

We also have sent you a link via e-mail where you can review the contractors independently, which you intended to do here. Feel free to rate them in our systems as the ratings have consequences for the contractors.

Rated 5 out of 5 stars

Very excellent service .

Very excellent service .. they were available quickly and excellent job done .. curtain rods fixing, light fixing and coat stand fixing was done.. very happy to use their services.. highly recommend 👏

25 June 2024
Unprompted review
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Reply from MrFix

Great to hear Deepashree! MrFix strives for fast and secure service to get it right 1st time. Glad to see it worked out exactly like that for you. Thanks for your recommendation and nice review. See you next time!

Rated 5 out of 5 stars

Excellent work

Excellent work, great communication and fast service. Highly recommended

12 June 2024
Unprompted review
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Reply from MrFix

Fast service, clear communication and effective work done right 1st time, are the true core values of MrFix. Great to hear that you have experienced exactly that. Thanks Colin for the great rating and review.

Rated 5 out of 5 stars

I recently used MrFix.NL to install my TV on the wall

I recently used MrFix.NL to find a handyman to install my TV on the wall, and I am very happy with their service. From start to finish, everything went smoothly.

The handyman "Dm&Cobei Construct" they sent was fantastic. He was very flexible and supportive. He even went to buy a compatible wall mount arm for my TV, which saved me a lot of trouble.

The installation was perfect. The handyman was skilled and careful, making sure the TV was securely mounted and aligned. He worked quickly and was very professional and polite.

Overall, MrFix.NL did a great job connecting me with a reliable handyman. I highly recommend them for anyone needing handyman services. They really delivered excellent service.
Alaa

4 June 2024
Unprompted review
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Reply from MrFix

Thank you so much for sharing your great experience Alaa! We're excited to hear about the smooth process you've had with MrFix as well as the execution by expert Cobei Construct. We really appreciate your recommendation and we look forward to serve you again in the future!

Rated 5 out of 5 stars

Very fast working men and very kind people they can do anything you ask for a very fair price me I am very content with Mr. Fix

Mr Fix all the workers are doing a great job they can do everything you ask them and for a very fair price me I am very happy To know now Mr. Fix for all my work in the house is such a reliëf. Thank you guys for everything you have done up untill now. Me, I am very very glad To know Mr. Fix.

31 May 2024
Unprompted review
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Reply from MrFix

Thank you so much for your kind words Janine, we really appreciate it. Great to hear you are enjoying our services. Always glad to be of help for any job and looking forward to serve you again in the future!

Rated 5 out of 5 stars

I had a very good experience with MR

I had a very good experience with MR. Fix. I needed a dishwasher installed, contacted them on Friday and on Monday the job was already done. Very fast and professional service.

3 June 2024
Unprompted review
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Reply from MrFix

Thank you for sharing your experience Alexandra and glad to hear the job was done fast and professionally. Looking forward to serve you again in the future!

Rated 5 out of 5 stars

Quick and trouble free service…

Quick and trouble free service installing a ceiling fan within short notice

31 May 2024
Unprompted review
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Reply from MrFix

Exactly what we aim for: smooth, fast and reliable service. Thanks for the great review Chris and hope to see you next time!

Rated 5 out of 5 stars

Quality of work

Quality of work. Urgent request. Good price.

24 May 2024
Unprompted review
MrFix logo

Reply from MrFix

Thanks for the great rating and review Aisha, and glad to hear you were happy with the work that's been done. Hope to see you next time!

Rated 5 out of 5 stars

highly recommended

Very good quality of work and excellent communication. And above all very honest people

17 May 2024
Unprompted review
MrFix logo

Reply from MrFix

Thank you so much for your review Selvakumar, these are exactly the main fields we focus on: fast and qualitative work and clear, honest communication. We appreciate it and hope to serve you again in the future!

Rated 1 out of 5 stars

They were 2.5 hours too late

They were 2.5 hours too late. I specifically asked online for a certain type of laminate. They didn’t know what to do with it when they arrived and damaged some plates. They left in less then an hour having done barely any work. They send me an invoice after, charging an hour and parking, while parking is free.
Terrible service.

And they said the laminate was the wrong kind, while it said on the packaging that it was right. Later on I put it in myself and showed them, but they still don’t admit they’re wrong and blame everything on me.

Only after I got angry, they started to be reasonable about crediting the invoice. Contact me and you’ll get the screenshots of the conversation.

6 May 2024
Unprompted review
MrFix logo

Reply from MrFix

Hi Manon, if we may respond on your case which we have studied:

You indeed asked for a specific lay-out of your laminate, but you had the wrong laminate for the pattern you asked. The expert laid the underflooring and tried to put the pattern as you asked but saw that this couldn't be done properly. They were met with inappropriate language, even later within the group chat. We do not tolerate this towards anybody.

The expert ended up crediting the invoice fully because they didn't want to deal with your agressive tone any longer.

Rated 5 out of 5 stars

Very professional service by Justin…

Very professional service by Justin from Mr.Fix. I needed a heavy wardrobe assembled which I got from ikea. Justin didn’t rush and made sure the job was done to perfection checking with me at every point for position, etc. highly recommend. I made the booking at lunch time and Justin was there 4 hours later. It was very fast from booking to arrival.

18 May 2024
Unprompted review
MrFix logo

Reply from MrFix

Lovely to hear about your smooth experience with MrFix and the expert, from start to finish. Thanks a lot for sharing your experience Poonam and we love to serve you again in the future!

Rated 5 out of 5 stars

Prompt response

(NL) Prompt response, clear communication, quick fix of the issue.

9 May 2024
Unprompted review
MrFix logo

Reply from MrFix

Thank you for your review and sharing your experience. Great to hear that the job was fixed right 1st time!

Rated 5 out of 5 stars

Quick and professional

Posted a request for plumber in the morning, had everything fixed by the afternoon. Will be using again!

13 May 2024
Unprompted review
MrFix logo

Reply from MrFix

This is exactly what we aim for Juha! Quick service and the job done right 1st time. We'd love to see you again!

Rated 4 out of 5 stars

Good, quick service

Good service, friendly and the price was okay, too. Communication was a bit difficult with the craftsmen, but we managed to make each other understood ;-).

2 May 2024
Unprompted review
MrFix logo

Reply from MrFix

Thank you for sharing your experience Alexandra. Glad to hear that you could express your wishes and that the job was done correctly. Don't hesitate to reach out to MrFix to assist you in situations like this or anything else during the job/process.

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