Mr Car Mats Limited Reviews 

Mats what mats ??? Ordered some q2 mats on 1.6.26 expecting them in 5 working days but nothing. When I eventually got some form of contact via email/chat they said there had been a production problem’sorry for delay’. You’d have thought they would have emailed me to say there was a delay - but no. I’ve been chasing them up and I just want a refund but they won’t give me one as they say even though delayed by them the mats are in production and unable to refund. They will be sent ‘urgently’. What a load of rubbish….. still no mats, they have my money….. never buy from these !!!!!!!

Ordered 4 weeks ago , After a number of emails asking for update i got "order is in production". Website says 5 days not weeks !! Have asked for a full refund and no reply in 3 days so I have requested a charge back with my bank and sent the evidence.
Personally would avoid. Plenty of other company's out there that are reliable.

Description states they are exactly the same size as the original but they are not so they don't fit well.
They also say fixings are included but they did not send them.
Contacted customer service multiple times who said they would send the fixings but they never did.
Requested a refund but they then started ignoring my emails.
Dreadful company do not buy!

great service, quick to respond to any questions, fantastic fit, great quality

Do not order from this company it's been 16 days and my mats have still not been despatched. Phone Number is fake and they don't respond to emails.

I ordered mats via the website. Two days later I received an email to say they weren't able to provide the mats even though they were listed as available on the website. I have had no response to my refund request which I sent almost a week ago.

It was a very interesting and confusing experience as the communication was very brief and didn't really explain what was happening it felt like I was communicating with a robot. I didn't think I would get the mats that I wanted so I was very surprised when they arrived and fitted perfectly. Thank you Rishika for arranging it for me.

They took ages to make my car mats.Everytime I contacted them I just got excuses.I would never use them again I expected the mats in 3 or 4 days not 3 weeks.Mats are very thin but look ok. I suppose this is what happens when you think you have got something at a decent price.

Waited and waited for the mat kept getting fobbed off can’t get in touch with anyone cancelled the order and got one elsewhere and lo snd behold they sent the mat I informed them I need to return but as usual no response would definitely not recommend this site

one of the car mats was faulty, i emailed customer service with the issue and Rishika was a great help. She helped to resolve the issue quickly and efficiently and sent me a replacement free of charge. I was very appreciative of this.

Awful company, no response from phone email or pointless AI bot

Mats have finally arrived taken 5 weeks , I believe they have had production issues and staffing problems. However there communication could be improved .
That said the mats are great and fit perfectly,
Many thanks Miles

No order number or confirmation received via email and no delivery of purchase. Tried to contact but practically impossible, contact number on website does not work and no ‘customer service rep’ ever answers the phone quoted on their website, live chat does not have option to speak to live agent

I wanted to order a set of made-to-measure rubber mats to fit my(new to me) car. I find that generic mats tend to get tangled up with the pedals. Looking around online I thought that Mr. Car Mat's offerings presented the best value.

Have bought before and like last time the quality and fit is excellent. There was a problem with the order processing, but Rishika was great in sorting it out. Very happy.

FRAUD SITE AND FAKE REVIEWS

Ordered car mats been 11 days now and I can’t get through on the telephone number. Sent many emails and no positive reply’s only says wait. I don’t know why this company is behaving like this.

12 days still no reply

I am adding this review as I ordered car mats from here on 21/02 10th day today and still not been made I have chasing them every day 1 telephone number always goes to unavailable 2. Emails are going to some foreign place and just a sorry reply. 3 I spoke with someone once last week and he said he will check and cow straight back to me which he never did. Also I tiered of chasing them now I will just have to contract the bank if today the are not made. Thanks and I will further update on today’s news if there is any.

Placed an order for some basic mats. Paid. Received email confirmation. Nothing since. There is no contact number and the order number isn't accepted on the website tracking system. Scam - avoid at all costs. Reported to my bank as fraud.

Update.
22nd Jan order placed.
9th Feb I was emailed to say there was a technical problem hence me not being able to track my purchase.... Presume they saw this review! They asked me whether I still wanted the mats. I replied yes. Heard nothing back.
15th Feb - I chased and someone said they'd check. Nothing back.
19th Feb - I asked for a refund... no response.
24th Feb - mats turned up over a month after ordering.