I was a bit frustrated due to lack of response as no acknowledgement received for order however have now been sent a lovely message via WhatsApp so if I receive item as promised I’ll amend to 4* (one... See more
Mr Brown's Exclusive
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See what reviewers are saying
Tried all the big shops for these trainers to no avail, let down by another online retailer who took order then couldn’t supply! Then came across Mr Brown’s exclusive who supplied and delivered within... See more
My dream trainer was the Travis Scott Air Jordan 1 Low Medium Olive. So I finally took the plunge i looked at numerous providers but decided on Mr Browns. I liked the website and the personal story. I... See more
Company replied
Contacted this company last night to enquire. Got a reply within minutes even after 10pm. They had the exact shoe required, size & colour and even hand delivered the goods in a smart bag the very ne... See more
Company replied
Company details
Written by the company
Bristol based, Mr Brown's Exclusive was established in July 2019. Born from a passion of trainers and style, we aim to provide the most exclusive trainers at the best prices. Mr Brown wanted to take his love of trainers to the next level. Having always worn the most exclusive trainers himself, never missing a drop, he knew that he would be able to build a clientele to provide with rare high-end trainers. Now at over 20k followers (Instagram), Mr Brown's Exclusive has a large clientele and many regular clients. We have many private and high-end clients. From the start to finish of your purchase, Mr Brown will provide you with a premium service. All enquiries will be responded to within 24-48 hours. All orders will be sent with free delivery 1-3 working days. We would love if you shared your new purchase with us by tagging us on Instagram @mrbrownsexclusive and leave us a review on our facebook page!
Contact info
Bristol, United Kingdom
- +44 7984 376929
- info@mrbrownsexclusive.co.uk
- mrbrownsexclusive.co.uk
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Perfect experience
My dream trainer was the Travis Scott Air Jordan 1 Low Medium Olive. So I finally took the plunge i looked at numerous providers but decided on Mr Browns. I liked the website and the personal story. I ordered on Sunday and was wearing in Tueaday. Awesome. I even received a complimentary email welcoming me to the club. Will now be a regular customer for mine and my families trainers. Thanks Omar.
19 October 2025
Unprompted review
Reply from Mr Brown's Exclusive
Thank you so much for shopping with us!
Quick response and quick delivery 10/10
Ordered 3pm thursday and sent a message about if they would arrive next day, got a phone call telling me they were in hand and would be posted next day! Just arrived perfect double boxed!
Cracking service will definitely be back!
17 October 2025
Unprompted review
Excellent communication and service
Excellent communication and service! Would highly recommend.
15 October 2025
Unprompted review
In love with my new Ugg lowmels and…
In love with my new Ugg lowmels and delivery was very quick thankyou ! X
4 October 2025
Unprompted review
No delivery and no refund.
Item not delivered and having to fight for a refund 10 days later. Terrible customer service, they are avoiding me. The company has terrible ethics. Never again.
3 October 2025
Unprompted review
Reply from Mr Brown's Exclusive
Hi Mark,
I can see you ordered on the 27/9 and it arrived with you on 29/9. As per your tracking information it was delivered to your house via Royal Mail, including GPS co-ordinates locating to your delivery. We have fulfilled your order, I would advise you to contact Royal Mail for any concerns on your dellivery. Thanks, Mr Browns Team
Slight wear on the package seal and…
Slight wear on the package seal and could have used better protective packaging as it’s for a collection but otherwise excellent.
24 September 2025
I paid for a PlayStation 5 with express…
I paid for a PlayStation 5 with express delivery and a week later it hasn't been dispatched. I have contacted them by email numerous times so I've had to contact my bank to get my money back. Worst company I've ever dealt with, especially as it was almost a £500 order. Absolute disgrace.
1 October 2025
Reply from Mr Brown's Exclusive
Hi Tara, I'm really sorry that there was a delay dispatching your order. I can see that we have refunded you instead. Many thanks, Mr Browns Team
Really good customer service!
27 August 2025
Great shop impressed
I had no problems fast delivery will definitely shop here again
3 September 2025
Unprompted review
Tried all the big shops for these…
Tried all the big shops for these trainers to no avail, let down by another online retailer who took order then couldn’t supply! Then came across Mr Brown’s exclusive who supplied and delivered within 3 working days and no inflated prices! Highly recommended! 👌
14 August 2025
Unprompted review
Excellent all round
Couldn’t find these trainers anywhere. Was reluctant to buy from a company I’d not heard of but I needed have been. Arrived super quick and was just as expected if not better. After a woeful experience with Nike customer service I’m delighted with Mr Browns exclusive and would definitely use again.
20 August 2025
Unprompted review
this is how it is done
I can Honestly say buying trainers from Mr Brown's Exclusive was an absolute pleasure, I asked for the impossible and they literally made it possible.
Giving service like this with a personal touch is what is lost today, thankfully Omari has Found it and then some.
Again Thank you for all you have done
2 August 2025
Unprompted review
Reply from Mr Brown's Exclusive
Thank you Leon, for taking time to write this - we really appreciate the positive feedback :)
My daughter ordered trainers for my…
My daughter ordered trainers for my granddaughters birthday and not even been dispatched, she has emailed continuously but no reply, £180 pounds and a little girl going to be disappointed on her birthday. Stay clear total scam
15 July 2025
Unprompted review
Reply from Mr Brown's Exclusive
Hi Billy,
We spoke with your daughter via email and telephone to discuss the lead time of this order. The order was delivered 1 day after the lead time which we apologised for. I’m aware it did arrive in time for your granddaughter's birthday, so we hope she enjoyed her special day.
We also provided a partial refund for the minor inconvenience and received positive feedback from your daughter.
We understand purchasing items online can cause worry, especially when delays occur but we hope this experience with us has built trust in our brand.
Mr Browns Team
Independent store with integrity 🔥
Second purchase from this gem of an independent store. Bought some Pop Mart collectibles which arrived damaged in the post. I've never known a company to be as responsive as this one. The next day pristine replacements were delivered by hand. I got to meet a proper gent too. No dramas. Much thanks Omari. Keep on doing what you're doing 🙏
19 July 2025
Unprompted review
Reply from Mr Brown's Exclusive
Thank you for your patience and understanding. It was a pleasure to meet you and we are so glad you’re happy with your order :)
Great service
Great service, promises delivered, great shop will definitely by from here again.
Kept me informed on my order
11 June 2025
Unprompted review
Excellent customer service
Excellent customer service, Omari went above and beyond!
27 June 2025
Unprompted review
A little apprehension about my order as…
A little apprehension about my order as I have never heard of them, but it arrived quicker than predicted and genuine. And I think they are based in Bristol, so I hope it’s onward and upward for your company. I will be using you again!
23 June 2025
Unprompted review
Reply from Mr Brown's Exclusive
Hi Mike
We are Bristol based! We look forward to you shopping with us again soon :)
Great speed and quality
Ordered trainers Monday and they were with me by Wednesday. Good product and fast and efficient delivery. Will definitely use this business again and tell my friends to do the same! Thanks
18 June 2025
Unprompted review
Reply from Mr Brown's Exclusive
Thanks Alex!
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