MP Moran is great, stuff is friendly. Sadly at the time of my purchase they were using Yodel which is probably the worst delivery company in the world. That's the only reason for 1-star deduction.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website was easy to use to order the item I needed and it was easy to speak to a member of staff to answer a query about delivery charges. (Items that are delivered by courier do not qualify for free... See more
Company replied
My son ordered the Bahco 1/2" limited socket set on my behalf for my husband, he was absolutely delighted with it. Jason has used Moran's for years and has never had any problems with them in fact he'... See more
Company replied
Dear Csaba Ben and Team, my sincerest and very special thanks to you all for your excellent and kindest support which has been exceptional. Genuinely, it has been over and above outstanding. My heart... See more
Company replied
Company details
- Building Materials Supplier
- Electrical Supply Store
- Insulation Materials Store
- Landscaping Supply Store
- Lumber Store
- Plumbing Supply Store
About MP Moran
Written by the company
Welcome to the official page of MP Moran & Sons, a leading Merchant in the south of England. Our extensive fleet of FORS-accredited vehicles ensures swift and dependable deliveries. As expert Builders and Plumbers Merchants, we take pride in offering a comprehensive inventory, boasting over 24,000 top-quality products.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Contact info
London, United Kingdom
- 01923 831 660
- customersupport@mpmoran.co.uk
- mpmoran.co.uk
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had 100% attention for the duration…
We had 100% attention for the duration of bathroom queries
5 March 2026
Unprompted review
Reply from MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Reply from MP Moran
We are sincerely sorry for any frustrations caused,
Please can I ask you contact customersupport@mpmoran.co.uk so we can discuss your experience and see if there's anything we can do to resolve this situation for yourself
Reply from MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Very disappointed with the service from…
Very disappointed with the service from MP Moran. I ordered a pair of safety shoes but received a completely mismatched pair. When I contacted them about the issue, they acknowledged the mistake and promised to send the correct replacement.
Unfortunately, the replacement never arrived. Since then I have sent multiple emails trying to follow up, but I haven’t received any replies at all. The lack of communication and failure to resolve such a simple issue is very frustrating.
I expected much better customer service. Based on this experience, I cannot recommend ordering from them.
20 February 2026
Unprompted review
Reply from MP Moran
Thank you for bringing this to our attention. We’re really sorry to hear about your experience and the frustration caused by receiving a mismatched pair of safety shoes and the delay in resolving the issue. This is certainly not the level of service we aim to provide.
It’s disappointing to hear that your replacement hasn’t arrived and that you haven’t received a response to your follow-up emails. We understand how frustrating that must be, especially when the issue should have been resolved quickly.
Please could you contact us directly at Customersupport@mpmoran.co.uk with your order details so we can investigate this urgently and make things right for you. We’re committed to resolving this as soon as possible.
Great Service
I ordered a material from MP Moran and needed the delivery to happen fast for an up-coming installation. Csaba (customer service rep) was very informative and helpful. I received delivery updates and had the material delivered 2 days later and we were all set for the installation. Wonderful. Thank you!
25 February 2026
Reply from MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Reply from MP Moran
Hello,
We are sincerely sorry for the frustrations caused,
Our stock levels do vary as we supply these orders from the shops,
And we are working on a way to get around these stocking queries,
Many Thanks,
Luke
Reply from MP Moran
Hi Kevin, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Reply from MP Moran
Hi Anita, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Good Service
Good Service.
Good Price,
Fast delivery,
Good communication prior to delivery.
27 February 2026
Reply from MP Moran
Hi John, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Easy online purchase, fast delivery
Easy online purchase. Paid for 2-3 day shipping as it wasn't urgent, but order still arrived the next day!
23 February 2026
Reply from MP Moran
Hi Rachel, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Scam of a company
The package came in good condition, however the item was no longer needed. The return process isn’t as easy as you’d think. (Still going through it). I’ve been trying to create a return for 3 days with 3 days left to return (there’s a countdown), but they won’t send a shipping label. So I called and a support member with attitude told me the return is 10 Great British Pounds. And he insisted I go to a store which is inconvenient as I live far.
Make sure you 100% know you will keep the product. This company is a scam when it comes to returns. Also. Get some new customer service teams.
2 March 2026
Unprompted review
Reply from MP Moran
Good Morning Yamin,
I am so sincerely sorry for any frustrations caused,
I believe the gentleman you spoke to has now left the company,
We are investigating into our Returns Portal but our returns portal does not need a label, to return good the goods just need to be taken to your local DPD drop off box and you scan your QR code which then tells DPD to ship goods back,
Any return of goods no longer need there will be a charge for the return of the goods but you should not have been charged as the delivery was delayed,
If you have any further queries please feel free to contact customersupport@mporan.co.uk and ask for Luke as this is the manager of our customer support Department,
Many Thanks,
Luke
Reply from MP Moran
Hi Jasper, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Good product
Good product. Efficient reliable service and delivery. Price was reasonable.
16 February 2026
Reply from MP Moran
Hi Jason, thank you for the 4-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
90mm pipe and fittings - fast delivery
One of the few companies stocking 90mm waste pipe and fittings, compatible with European wall hung toilets. Excellent range. Quick delivery
20 February 2026
Reply from MP Moran
Hi Andrew, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Reply from MP Moran
Hi Brian, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
I purchased some tubs of beeline…
I purchased some tubs of beeline wallpaper paste. One of the tubs was split (looked like the delivery people were heavy handed). I reported it and sent a picture to MP Moran who sent a replacement on a next day delivery.
19 February 2026
Reply from MP Moran
Hi Jason, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Good,friendly service
Good,friendly service, affordably priced stock
A bit long wait in a queue,but worth it
18 February 2026
Reply from MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
It was a day late and I had to go find…
It was a day late and I had to go find a mile down the road when I paid for next day delivery
18 February 2026
Reply from MP Moran
Good Morning,
We are sincerely sorry for frustrations caused,
Your Shipping Charge will be refunded,
If you have any further queries please feel free to contact Customersupport@mporan.co.uk
Many Thanks,
Luke Rathod
Reply from MP Moran
Hi Tom, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Quality products
Quality products, efficient service and timely delivery makes it all perfect
17 February 2026
Reply from MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
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