MP Moran is great, stuff is friendly. Sadly at the time of my purchase they were using Yodel which is probably the worst delivery company in the world. That's the only reason for 1-star deduction.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website was easy to use to order the item I needed and it was easy to speak to a member of staff to answer a query about delivery charges. (Items that are delivered by courier do not qualify for free... See more
Company replied
My son ordered the Bahco 1/2" limited socket set on my behalf for my husband, he was absolutely delighted with it. Jason has used Moran's for years and has never had any problems with them in fact he'... See more
Company replied
Dear Csaba Ben and Team, my sincerest and very special thanks to you all for your excellent and kindest support which has been exceptional. Genuinely, it has been over and above outstanding. My heart... See more
Company replied
Company details
- Building Materials Supplier
- Electrical Supply Store
- Insulation Materials Store
- Landscaping Supply Store
- Lumber Store
- Plumbing Supply Store
About MP Moran
Written by the company
Welcome to the official page of MP Moran & Sons, a leading Merchant in the south of England. Our extensive fleet of FORS-accredited vehicles ensures swift and dependable deliveries. As expert Builders and Plumbers Merchants, we take pride in offering a comprehensive inventory, boasting over 24,000 top-quality products.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Explore our state-of-the-art bathroom showrooms in Watford,and Willesden where you'll find the latest trends and designs to elevate your home. Additionally, our Kitchen Showroom in Watford provides extensive kitchen solutions to suit your style.
At MP Moran & Sons, we are committed to meeting your construction and renovation needs.
Contact info
London, United Kingdom
- 01923 831 660
- customersupport@mpmoran.co.uk
- mpmoran.co.uk
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast efficient service
8 January 2026
Reply from MP Moran
Hi Terry, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Excellent service
Excellent service, arrived ahead of time and as described and well packaged. Thank you.
7 January 2026
Reply from MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Not only for professionals!
Excellent online product description. Great discount, communication, and delivery service.
7 January 2026
Reply from MP Moran
Hi Phillippe, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
The item was received on time and in…
The item was received on time and in good condition. There was a mixup with the codes and I received a call by an actual person willing to work with me and resolve the issue. Overall I had a great experience.
7 January 2026
Reply from MP Moran
Hi, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Reply from MP Moran
Hi Karim, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Ordered 6 18mm ply sheets
Ordered 6 18mm ply sheets - great price and excellent boards. Very pleased
28 September 2025
Reply from MP Moran
Hi Andrew, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Light Switch
The cost of delivery and the time it took to arrive, although it was over the Christmas period
31 December 2025
Reply from MP Moran
Hello Dennis,
We are sincerely sorry for the delay as our couriers were delayed due to the holiday period and weather around the UK,
we are going to refund your shipping cost due to the time taken to deliver,
Again our sincerest apologies for the delay,
Many Thanks,
Luke
Ordering easy
Ordering easy. Price good. Said when they would deliver and turned up on time. Driver helpful and cheerful. All in all a pleasant experience.
3 January 2026
Reply from MP Moran
Hi Colin, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Poor communication
Ordered item, took 5 days to be delivered, had to keep chasing them up, very poor communication, couldn't track my parcel, won't be ordering from them again
5 January 2026
Unprompted review
Reply from MP Moran
Hello Barbara,
We are sincerely sorry for the delay in your order,
We have had delays with our couriers recently due to the holiday period and weather around the UK,
Could I ask you Contact Customersupport@mpmoran.co.uk so we can look into this order for yourself, and we are more than happy to refund you the shipping cost due to the delay in order but we will need to know your order number,
If you require any further information please feel free to ask,
Many Thanks,
Luke
Kept my money for 5 days and in the end…
Kept my money for 5 days and in the end cancelled the order
2 January 2026
Reply from MP Moran
Good Morning,
We do apologise for the cancelation of the order,
The order was placed with our selves and the branch that was dealing with your order didn't have the stock in the end so they tried to get the stock from another branch but they did not have the stock either so the order got cancelled and refunded immediately for you,
We tried to supply the goods purchased but couldn't and this is the cause of the delay with the order,
Again our sincerest apologies for any inconvenience caused,
Many Thanks,
Luke
Great price
Great price, very easy to order, date and time for delivery given,
.Arrived on time, wonderful delivery man brought the boiler into the house for me
Everything 100% pertect
6 January 2026
Reply from MP Moran
Hi John, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Efficient and very polite service
31 December 2025
Reply from MP Moran
Hi Sylvia, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Reply from MP Moran
Hi Andrew, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Fantastic service
Great store with a wide range of hardware and plumbing items. Ordered online at night and collected the next morning. Staff are very polite and helpful. Highly recommended.
31 December 2025
Reply from MP Moran
Hi Tony, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
We are still waiting for our order…
We are still waiting for our order which was placed on the 16th December, after paying extra for next day delivery.
16 December 2025
Reply from MP Moran
Hello,
We are so sincerely sorry for the delay,
This order was handled by our Willesden branch and looks like there may have been some issues with Courier as during December all couriers where having major delays,
I will be contacting your self shortly to see how we can resolve this situation for yourself,
If you have any further questions please feel free to contact customersupport@mpmorna.co.uk
Many Thanks,
Luke
The wrong item was delivered.
The wrong item was delivered, but have been emailed to say it will be swapped on Monday morning.
28 December 2025
Reply from MP Moran
Thank you for your feedback. We’re sorry that the incorrect item was delivered. We’re glad we were able to contact you promptly and confirm that the correct item will be swapped on Monday morning. Thank you for your patience, and please let us know if there’s anything else we can assist with.
Many Thanks,
Luke
Delivery Failure Impacted Ongoing Project
After a disappointing delivery experience with another company, I decided to contact MP Moran to supply 4 jumbo bags of grano dust, as I urgently needed the materials on Thursday, 2 January to finish a job by Monday.
I contacted the Watford branch by both phone and email, clearly explaining the situation. I specifically asked to be told if delivery was not possible, so I could order elsewhere in time. I was assured that the delivery would be made on the morning of 2 January.
Based on that guarantee, I trusted them, organised labour, and planned the works accordingly.
By 13:00, it became clear that no delivery was coming. After calling and emailing again, I was then told that delivery would only be possible on Monday, 5 January
This caused not only a financial loss due to wasted labour and delays, but also damaged my professional credibility with my client which is far more difficult to recover.
Mistakes can happen, but what is frustrating is being given a firm assurance when it clearly could not be met. I’m sharing this experience to hopefully create awareness for other tradespeople who rely on accurate delivery commitments to run their businesses
2 January 2026
Unprompted review
Reply from MP Moran
Hi Robert,
I do sincerely apologise for the inconvenience caused,
We do state not to book any builders or workmen until the goods arrive as there could be a multitude of reasons why a delivery couldn't be made,
You Should of been contacted by our transport team to inform you this would not be delivered on the 2nd and we will have this looked into this as they should be contacting customers pertaining to their orders,
Again I am sincerely sorry for any inconveniences caused,
If you require any further assistance please contact Customersupport@mpmoran.co.uk
Many Thanks,
Luke
Reply from MP Moran
Hi Piotr, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Very easy to deal with and knowledgeable staff
Very easy to deal with and knowledgeable
19 December 2025
Reply from MP Moran
Hi Richard, thank you for the 5-star rating! It means a lot to us to have your support. We're glad you’re happy, and we can’t wait to welcome you back again.
Didnt arrive when stated
Didnt arrive when stated, still hasn't arrived. Been over a week. For a very basic small order of 2 silicone tubes
19 December 2025
Reply from MP Moran
Good Morning,
We sincerely apologize that your order did not arrive within the stated timeframe and that you’re still waiting. We understand how disappointing this is, particularly for a simple order of two silicone tubes. This is not the level of service we strive for. We will reach out to yourself so we can investigate right away and resolve this for you with either a replacement or a refund.
Many Thanks,
Luke
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