Tea Culture Club & Tea House Moychay.nl Reviews 795

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the teas, noting their careful selection and rich assortment. Many people highlight the exceptional staff, describing them as friendly, helpful, knowledgeable, and passionate, often going above and beyond to share their expertise and provide personalized guidance. The delivery service is frequently commended for being fast, secure, and reliable, with items arriving well-packaged and on time. Overall, consumers are very satisfied with the excellent service and the unique experience offered. However, some customers also noted issues with delivery, including unexpected additional charges or packages that never arrived. A few reviewers were not happy with the condition of their received items, mentioning them as dirty or dusty. There were also occasional comments about certain teas not meeting expectations regarding flavor profiles or workshops not fully delivering on their advertised content.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and selection. Customers consistently praise the... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the superior quality of the tea,... See more

Staff

Consumers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the fast delivery, with... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professional and... See more

Based on these reviews

Rated 5 out of 5 stars

I was very impressed by the free tea. It was Experimental semi-fermented Georgian GABA, tastes very soft and has something alike to white tea, I felt a little sweet note of this tea. Was nice to try b... See more

Company replied

Rated 5 out of 5 stars

A very nice shop where you can find many special teas from China, Taiwan, and Vietnam. You can take a table and hold a small tea ceremony right there, or just relax and enjoy your tea. Perfect locatio... See more

Company replied

Rated 5 out of 5 stars

I’m genuinely impressed with the overall quality of the teas. You can tell they’re carefully selected. Unfortunately, one of them just wasn’t for me: the Taiwanese Earl Grey Black Tea. The base tea... See more

Company replied

Rated 5 out of 5 stars

The site offers a great variety of teas and teaware and the price are more than reasonable for the quality. It is the best EU based online tea shop I've seen. Shipping and delivery are super fast an... See more

Company replied


Company details

  1. Tea Store
  2. Tea House
  3. Tea Manufacturer
  4. Traditional Teahouse

Written by the company

After 12 years of sourcing and collecting, we have more than 250 teas from 13 countries available in our store and online. Also, you can find 1000+ items of authentic teaware for the Chinese Gong Fu Cha ceremony. In our tea club at the Rozengracht 92H in Amsterdam, you can taste and smell the tea, as well as experience the teaware.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

795 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Amazing story

The best service, fast delivery, excellent and understanding support, top quality tea, if you have any problems with delivery, they will definitely help you

7 April 2026
Rated 5 out of 5 stars

I am very satisfied

I am very satisfied with the customer service I received. The company sells superior tea, and I am pleased with both the quality of the product and the professional service.

27 March 2026
Rated 5 out of 5 stars

A special day with some extra Moychay

With my two teas with the Pincha I had not good luck today. I don´t know why I like some teas not so like the quality is. But Moychay seems too be a great experience when I think about a new daytrip after some days of my last tea trip. Tea ceremonies are more than the tea quality. I bought two very good daily red teas and a new pitcher. Environment, tea ware. The high light was the new pop up store where I get a sneak preview and meet a tea nerd there. That will hopefully a great tea experience summer in Amsterdam with some different environment. But Rozengracht visit is a duty in Amsterdam, especially when there are rare tea tastings or special events like tea day or premium chocolate.

28 March 2026
Rated 4 out of 5 stars

Hello

Hello! Thank you for the opportunity to receive such wonderful tea within the EU. I’ve already started opening and trying it, and the quality is excellent.

However, I’d like to honestly share my delivery experience, which wasn’t ideal. Unfortunately, the shipment was delayed and rescheduled several times. In the end, instead of the expected 2–3 business days, it took 5 (or 7 including the weekend). I understand that UPS operations are beyond your control, but I found myself in a situation where I could only wait.

The box also arrived somewhat damaged, and as a result, the cardboard tea packaging was affected as well. Fortunately, I ordered it for myself rather than as a gift, and the tea inside the bags was, of course, intact. Still, I would kindly ask you to consider more protective packaging in the future to account for rough handling during delivery.

In any case, I’ll be happy to order from you again.

17 March 2026
Rated 5 out of 5 stars

Lovely staff

Lovely staff, great teas, b3autiful space. 100% recommended

10 March 2026
Tea Culture Club & Tea House Moychay.nl logo

Reply from Tea Culture Club & Tea House Moychay.nl

Thank you for recommendation!

Rated 5 out of 5 stars

Quality and experience which makes a difference

I’ve ordered hardware. Very clear and informative website. The assortment is super. One of the things I bought was glass tea pot with infuser - I’m in love with it! Tea drinking got to a new level. The quality of the goods is superb, every item exactly as expected or even better.
I also got complimentary set of 3 kinds of tea, which was great surprise. But even more was pleased with the quality of tea - I certainly know where I’m going to buy it now.

8 March 2026
Tea Culture Club & Tea House Moychay.nl logo

Reply from Tea Culture Club & Tea House Moychay.nl

Thank you for your great review! We’re so happy you love your glass teapot with infuser and that it made your tea experience even better.

We’re also glad you enjoyed the complimentary teas and found the quality of our products excellent. We look forward to serving you again!

Rated 5 out of 5 stars

Teapot

I ordered a beautiful teapot for pu-erh and got the fastest delivery. All arrived safe and sound within 4 days from the Netherlands to Switzerland, incredible <3

8 March 2026
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Reply from Tea Culture Club & Tea House Moychay.nl

We do our best to make it happen as fast as possible, thank you!

Rated 5 out of 5 stars

The teas are amazing

The teas are amazing. The Service is amazing.
Delivery on time. Well packed.

2 March 2026
Tea Culture Club & Tea House Moychay.nl logo

Reply from Tea Culture Club & Tea House Moychay.nl

Absolutely happy to hear that!

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