Honestly the worst company I have sadly trusted to purchase from. I paid for a Stihl corded leaf blower in 2023 as they were competitive price wise. Received it weeks later minus the blower extension... See more
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I have a stihl chain saw and needed some new 14in chains which normally cost between £17-£22 depending on where you buy them but at Mowers2Go I saw them advertised at a substantially reduced price and... See more
I note there are alot of negative reviews regarding Mowers2go. However, I ordered a Stihl long reach hedge trimmer and it arrived 2 days later, no issues at all. What is key is that my item was in sto... See more
Company replied
Placed order 10 days ago , paid online received nothing since that day .Tried emailing and calling no reply Credit checked Acle Garden Machinery and they appear to be a dormant company with zero cred... See more
Company replied
Company details
Written by the company
Welcome to Mowers2Go, where our passion for green spaces meets our expertise in top-of-the-line garden care equipment. More than just a lawn mower haven, we are proud to be key sellers of Stihl products, offering an extensive range of garden tools including hedge trimmers, chainsaws, leaf blowers, and beyond. Our selection is meticulously chosen to empower both homeowners and professional landscapers with the tools needed for every aspect of garden maintenance. As industry leaders, we stand by the quality of our products, ensuring that every item from the smallest trimmer to the most robust mower stands up to the rigors of garden care. At Mowers2Go, we believe that the right tool can transform garden work from a chore into a joy, and our partnership with Stihl guarantees that you have access to the best. Whether you’re sculpting hedges into living art or keeping your lawn in championship form, our products are designed to perform season after season. We’re committed to exceptional customer service, delivering not just tools, but also expertise and support that extends beyond the sale. Our team is equipped with the knowledge to guide you to the perfect choice for your garden’s needs and provide ongoing support as you use our products. Experience the Mowers2Go difference: where variety, quality, and customer satisfaction create the perfect blend for all your gardening endeavors. Trust us to equip you with the finest, because your landscape is our legacy.
Contact info
Norwich Rd, Acle, Norwich NR13 3BY, NR13 3BY, Norwich, United Kingdom
- 01493 751659
- contact@mowers2go.co.uk
- mowers2go.co.uk
2.5
Poor
944 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent purchase and after sales…
Excellent purchase and after sales service
14 June 2024
Unprompted review
Reply from Mowers2go
Dear Ioan Tonu,
Thank you for your wonderful review and for sharing your experience with us. We are thrilled to hear that you found our website user-friendly and that the detailed product descriptions helped you choose the right product.
At Mowers2Go, we are committed to providing excellent service and accurate product information, and we are continuously working to bring back the exceptional, village store experience our customers value. Your feedback is greatly appreciated and helps us in our mission.
Thank you for choosing Mowers2Go. We look forward to serving you again in the future.
Best regards,
The Mowers2Go Support Team
DO NOT USE
DO NOT USE
I don't care about your reply - how about you give me my money back (since you still have not delivered anything or refunded the order).
No products delivered
No explanation
No money back - have to chase via bank
2 June 2024
Unprompted review
Reply from Mowers2go
Dear Annoyed,
We sincerely apologize for the inconvenience you have experienced with your recent order. We understand how frustrating it can be when expectations are not met.
Recently, we have faced unexpected delays with a small range of products, which unfortunately affected your order. We deeply regret not communicating these delays effectively and any inconvenience this has caused.
To improve our customer service, we have hired two new team members who will be dedicated to handling phone calls and emails. This will help us respond to inquiries more efficiently and keep our customers better informed.
We value your feedback and are committed to making necessary improvements. Please contact us directly at complaints@mowers2go.co.uk so we can resolve this issue and ensure you receive your refund promptly.
Thank you for your patience and understanding.
Best regards,
The Mowers2Go Support Team
Absolutely shocking
Absolutely shocking. Absolutely no response from the company
31 May 2024
Unprompted review
Reply from Mowers2go
Dear Richard,
We sincerely apologize for the lack of response you have experienced. We understand how frustrating it is when your inquiries are not addressed.
To improve our customer service, we have hired two new team members who will be dedicated to handling phone calls and emails. This will help us respond to inquiries more efficiently and ensure better communication with our customers.
We value your feedback and are committed to making necessary improvements. Please contact us directly at complaints@mowers2go.co.uk so we can address any outstanding issues promptly.
Thank you for your patience and understanding.
Best regards,
The Mowers2Go Support Team
Failed to fulfil order, no response to requests for ETA
Placed a order with them back on the 29th of march, they partially fulfilled the order, but two items are still outstanding. Since then I have sent a support request on the 19th of may requesting information on the outstanding items. They did not reply, and tried to close the ticket without responding. I have still had no response and they have not answered the phone when I have tried to call
I sent a final warning that I would change back if I didn't hear anything, I revived a reply to that the same day saying they expect things in the next week. I will edit again if/when I get the remainder of my order
29 March 2024
Unprompted review
Reply from Mowers2go
Dear Richard,
We sincerely apologize for the lack of response you have experienced. This is not the level of service we aim to provide, and we understand your frustration.
To improve our customer service, we have recently hired two new team members who will be dedicated to handling phone calls and emails. This will help us respond to inquiries more efficiently and keep our customers better informed.
We value your feedback and are committed to making necessary improvements. Please contact us directly at complaints@mowers2go.co.uk so we can address any outstanding issues promptly.
Thank you for your patience and understanding.
Best regards,
The Mowers2Go Support Team
No delivery and no response!
Ordered 18 May and promised for early June. Nothing came and they do not respond to emails and neither do they answer the phone. Very poor service.
02.07.2024. They asked me to contact them directly. Still don't reply. Eventually got them on a chat today and asked for refund which they did. Very poor service.
11 June 2024
Unprompted review
Reply from Mowers2go
Dear Customer,
We sincerely apologize for the inconvenience you have experienced with your recent order. We understand how frustrating it can be when expectations are not met, and communication is lacking.
Recently, we have faced unexpected delays with a small range of products, which unfortunately affected your order. We deeply regret not communicating these delays effectively and any inconvenience this has caused.
To improve our customer service, we have hired two new team members who will be dedicated to handling phone calls and emails. This will help us respond to inquiries more efficiently and keep our customers better informed.
We value your feedback and are committed to making necessary improvements. Please contact us directly at complaints@mowers2go.co.uk so we can resolve this issue and ensure your order is addressed promptly.
Thank you for your patience and understanding.
Best regards,
The Mowers2Go Support Team
Waiting on an order
I have made one very large orders with this company that took over 6 weeks for it to be complete, I Also made a smaller one order a few days after which I’m still waiting on 10 weeks later, I’m really hoping I get the rest of my items or even my money back?!
I have tried calling but no answer and have emailed about 8 times and have had no reply, I decided to use this online company but would never use them again.
Offers and prices are great but actually receiving the items I paid for, communication and customer service is awful, stay clear of this company,
1 April 2024
Unprompted review
Reply from Mowers2go
Dear Mark,
We sincerely apologize for the inconvenience and frustration you have experienced with your recent orders. We understand how disappointing it is to wait so long for your items and face difficulties in reaching us.
We deeply regret the delays and lack of communication you have encountered. To address these issues and improve our customer service, we have hired two new team members who will be dedicated to handling phone calls and emails. This will help us respond to inquiries more efficiently and ensure better communication with our customers.
We value your feedback and are committed to making necessary improvements. Please contact us directly at complaints@mowers2go.co.uk so we can resolve this issue and ensure you receive your remaining items or a refund promptly.
Thank you for your patience and understanding.
Best regards,
The Mowers2Go Support Team
Stihl hedge shears
The website is easy to navigate. I purchased a Stihl electric shrub shears kit which was at a price cheaper than anywhere else online.
The product arrived within a few days.
So I am happy with the item and service received
3 June 2024
Unprompted review
Reply from Mowers2go
Dear Paul Lawrence,
Thank you for your positive review and for sharing your experience with us. We are delighted to hear that you found our website easy to navigate and that you were satisfied with the price and timely delivery of your Stihl electric shrub shears kit.
At Mowers2Go, we strive to provide excellent service and competitive prices, and we are continuously working to bring back the exceptional, village store experience our customers value. Your feedback is greatly appreciated and helps us in our mission.
Thank you for choosing Mowers2Go. We look forward to serving you again in the future.
Best regards,
The Mowers2Go Support Team
Another excellent service from Mowers2Go.
Excellent service from Mowers2Go. I bought a Stihl lawnmower from them back in April and I was so impressed that I used them again to buy a Stihl hedge trimmer a couple of weeks ago. They were still the cheapest price on the internet and the ordering process was quick and easy on their website with a prompt delivery. I highly recommend them.
22 May 2024
Unprompted review
Reply from Mowers2go
Dear Mike Toogood,
Thank you for your fantastic review and for sharing your experiences with us. We are thrilled to hear that you have been consistently impressed with our service and prices, first with your Stihl lawnmower purchase in April and now with your recent Stihl hedge trimmer purchase.
At Mowers2Go, we are committed to providing excellent service and competitive prices, and we are continuously working to bring back the exceptional, village store experience our customers value. Your recommendation means a lot to us and helps us in our mission.
Thank you for choosing Mowers2Go again. We look forward to serving you in the future.
Best regards,
The Mowers2Go Support Team
Bought a pressure washer
Bought a pressure washer. After a lot of research decided on the right one and then it was a question of price and reviews. My neighbour had bought one from Mowers2Go he was happy with service, so I also bought one. No issues, straight forward, great comms and customer service. Can’t ask for more really.
5 June 2024
Unprompted review
Reply from Mowers2go
Dear Tim Peacock,
Thank you for your wonderful review and for sharing your experience with us. We are delighted to hear that you had a straightforward purchasing experience and that you were pleased with our communication and customer service.
At Mowers2Go, we are committed to providing excellent service and continuously striving to bring back the exceptional, village store experience our customers value. Your feedback is invaluable in helping us achieve this.
Thank you for choosing Mowers2Go based on your neighbor's recommendation. We look forward to serving you again in the future.
Best regards,
The Mowers2Go Support Team
Poor customer service
I ordered 5 items. 3 arrived within a few days but a month later I'm still waiting for the remaining 2 and my emails asking for an update or a refund are being ignored.
7 June 2024
Unprompted review
Reply from Mowers2go
Dear FC,
We sincerely apologize for the inconvenience you have experienced with your recent order. We understand how frustrating it is to wait for items and not receive updates or responses to your emails.
To improve our customer service, we have hired two new team members who will be dedicated to handling phone calls and emails. This will help us respond to inquiries more efficiently and ensure better communication with our customers.
We deeply regret the delay in delivering the remaining items of your order and the lack of communication on our part. Please contact us directly at complaints@mowers2go.co.uk so we can resolve this issue and ensure you receive your items or a refund promptly.
Thank you for your patience and understanding.
Best regards,
The Mowers2Go Support Team
Stihl strimmer parts
Ordered some parts for my Stihl strimmer. I was notified of a possible delay immediately and then kept informed. When the parts arrived I received an email telling me the parts had been posted. I received then two days later. Excellent service
31 May 2024
Unprompted review
Reply from Mowers2go
Dear David,
Thank you for your review and for sharing your experience with us. We are delighted to hear that you were kept informed throughout the process and that your Stihl strimmer parts arrived promptly.
At Mowers2Go, we strive to provide excellent service and are continuously working to bring back the exceptional, village store experience our customers value. Your feedback is crucial in helping us achieve this goal.
Thank you for choosing Mowers2Go. We look forward to serving you again in the future.
Best regards,
The Mowers2Go Support Team
Cheap prices, terrible customer service.
Having placed an order on the 21st April 2024, one part of it has still not been received. At the time of placing the order their web site stated there was a delivery delay of 7-10 days. We received a message to say the outstanding item, valued at £40 would be delivered at the end of May. No it wasn't. Their web site delivery dates for the same missing item was changed from 7 days to 'end of May' and the last time we looked has been changed to 'end of June'. Having checked with the manufacturer of the item, we have been told stock of the product we paid for was delivered to them on 20th May. They don't answer the phone, they don't respond to polite e mails and they don't reply to text messages not even live chat! They have the nerve to ask for feedback! Trading Standards have been advised and next we will make contact with our method of payment to make a claw back. Good luck if you buy from them, but don't ever say you haven't been warned! ......UPDATE......Having read their reply to this review, it is only right to add further information. Firstly, my name is Mike, not Mark. After a 6 week wait and at least 15 attempts to make contact, a member of staff finally answered the phone first thing on a Saturday morning. We requested a refund as we had simply had enough. I didn't believe we would get back the amount outstanding for the goods not received, but once we had confirmation by e mail I then went to another supplier and obtained the product, yep it cost a bit more, but at least I had the item. I'm now well rid of the company and have learnt my lesson. I'm not sure what is going on there, but I've done my bit to let other potential customers know.
21 April 2024
Unprompted review
Reply from Mowers2go
Dear Mark,
We sincerely apologize for the frustration and inconvenience you have experienced with your orders. We understand how disappointing it is when delays occur and communication is lacking.
We have faced unexpected delays with a small range of products, which has unfortunately affected your orders. We deeply regret not communicating these delays effectively and any inconvenience this has caused.
To improve our customer service, we have hired two new team members who will be dedicated to handling phone calls and emails. This will help us respond to inquiries more efficiently and keep our customers better informed.
We value your feedback and are committed to making necessary improvements. Please contact us directly at complaints@mowers2go.co.uk so we can resolve this issue and ensure you receive the rest of your items or a refund promptly.
Thank you for your patience and understanding.
Best regards,
The Mowers2Go Support Team
Ordered a Stihl strimmer on the 11th…
Ordered a Stihl strimmer on the 11th upon order was notified end of May for delivery. Took the money even though didn't have the strimmer. End of May came and went, after numerous e-mails unanswered, was told it was discontinued. I could have a refund, 5th of June got my money back and was offered a measuring jug and some oil....... Pathetic.... ABSOLUTLY do not use this company, got what I wanted from Toolstoday in 2 1/2 days. YOU HAVE BEEN WARNED
11 May 2024
Unprompted review
Reply from Mowers2go
Dear Kevin,
We sincerely apologize for the negative experience you had with your recent order. We understand your frustration, especially regarding the delay, lack of communication, and the eventual discontinuation of the Stihl strimmer you ordered.
We regret that our service fell short of your expectations. To address these issues, we have hired two new team members who will be dedicated to handling phone calls and emails. This will help us respond to inquiries more efficiently and improve our overall customer service.
We appreciate your feedback and are committed to making the necessary improvements. If you have any further concerns or need assistance, please contact us directly at complaints@mowers2go.co.uk.
Thank you for your patience and understanding.
Best regards,
The Mowers2Go Support Team
Dreadful
Dreadful. Ordered strimmer line 6th May 2024 and it still hasnt arrived ( 2nd June). Had to get credit card company to refund my money. I tried ringing , no answer and voicemail was full. I emailed 5 or 6 times absolutely no response except automated mail to ask if I was happy with their response. Avoid this company they are a complete shambles.
2 June 2024
Unprompted review
Reply from Mowers2go
Dear Richard,
We sincerely apologize for the frustration and inconvenience you have experienced with your order for the strimmer line. We understand how disappointing it is when expectations are not met, and communication is lacking.
To address these issues, we have hired two new team members who will be dedicated to handling phone calls and emails. This will help us respond to inquiries more efficiently and improve our overall customer service.
We deeply regret the delay in your order and the lack of communication on our part. We appreciate your feedback and are committed to making the necessary improvements. If you have any further concerns or need assistance, please contact us directly at complaints@mowers2go.co.uk.
Thank you for your patience and understanding.
Best regards,
The Mowers2Go Support Team
You have been warned!
If everything goes right and you don't need your delivery any time soon then this company may be worth trying for the couple of percent saving it offers. If you want the delivery by the date they offer on the website or the order confirmation then DON'T use this company. If you want your order complete as per the items offered on the website then DON'T use this company. If you want a company to respond to your queries at all (let alone within the time-frames they promise) then DON'T use this company.
What this company is good at is lying (delivery date, products included, claiming that they are progressing a fault with manufacturer when they haven't etc) and ignoring communications.
So far I have had to use credit card dispute and small claims court to get anywhere.
You have been warned!
25 March 2024
Unprompted review
Reply from Mowers2go
Dear Customer,
We sincerely apologize for the negative experience you had with your order. We understand your frustration regarding the delays, lack of communication, and the issues with your delivery.
We regret that our service fell short of your expectations. To address these issues and improve our customer service, we have hired two new team members who will be dedicated to handling phone calls and emails. This will help us respond to inquiries more efficiently and ensure better communication with our customers.
We value your feedback and are committed to making necessary improvements. If you have any further concerns or need assistance, please contact us directly at complaints@mowers2go.co.uk.
Thank you for your patience and understanding.
Best regards,
The Mowers2Go Support Team
Reply from Mowers2go
Dear Rafal,
Thank you for your review and for sharing your experience with us. We are pleased to hear that you found our prices good, our shipment quick, and our service excellent.
At Mowers2Go, we are committed to providing outstanding service and continuously striving to bring back the exceptional, village store experience our customers value. Your feedback is greatly appreciated and helps us in our mission.
Thank you for choosing Mowers2Go. We look forward to serving you again in the future.
Best regards,
The Mowers2Go Support Team
AVOID - They don't answer phone, or emails and no delivery
I ordered a mower, which arrived on time, then paid for a mulching kit about a month ago which has not arrived. These people do not answer the phone, or answer e-mails, and I have even ended up checking they haven't gone out of business. Absolutely abysmal - I will never use them again, and would suggest they are best avoided.
30 May 2024
Unprompted review
Reply from Mowers2go
Dear HW,
We sincerely apologize for the inconvenience and frustration you have experienced with your recent order for the mulching kit. We understand how disappointing it is when communication is lacking and deliveries are delayed.
To address these issues and improve our customer service, we have hired two new team members who will be dedicated to handling phone calls and emails. This will help us respond to inquiries more efficiently and ensure better communication with our customers.
We deeply regret that your mulching kit has not arrived and that you have had difficulty reaching us. We value your feedback and are committed to making the necessary improvements. Please contact us directly at complaints@mowers2go.co.uk so we can resolve this issue and ensure you receive your mulching kit or a refund promptly.
Thank you for your patience and understanding.
Best regards,
The Mowers2Go Support Team
good product knowledge
good product knowledge
delivery good
price competitive
16 May 2024
Unprompted review
Reply from Mowers2go
Dear Consumer,
Thank you for your review and for sharing your experience with us. We are pleased to hear that you found our product knowledge helpful, our delivery service efficient, and our prices competitive.
At Mowers2Go, we are committed to providing excellent service and continuously striving to bring back the exceptional, village store experience our customers appreciate. Your feedback is invaluable in helping us achieve this.
Thank you for choosing Mowers2Go. We look forward to serving you again in the future.
Best regards,
The Mowers2Go Support Team
Great service…Great Price!
Great service and really good advice all at a very competitive price.
25 May 2024
Unprompted review
Reply from Mowers2go
Dear Ralph Fenn,
Thank you for your positive review and for sharing your experience with us. We are delighted to hear that you found our service and advice excellent, and our prices competitive.
At Mowers2Go, we are committed to providing great service and valuable advice while continuously striving to bring back the exceptional, village store experience our customers appreciate. Your feedback is invaluable in helping us achieve this goal.
Thank you for choosing Mowers2Go. We look forward to serving you again in the future.
Best regards,
The Mowers2Go Support Team
I ordered a Stihl cordless mower on…
I ordered a Stihl cordless mower on 16th May and still no date for arrival. Very poor communications with the customer and not impressed. I used Mowers2go in 2017/18 and a totally different experience. So currently not impressed. Continual apologies for not getting back to me with little information provided. Not what I expected to be honest. Watch out! Will keep you updated.
28 May 2024
Unprompted review
Reply from Mowers2go
Dear Mr. McIntosh,
We sincerely apologize for the inconvenience and frustration you have experienced with your recent order for the Stihl cordless mower. We understand your disappointment, especially given your previous positive experience with us.
We regret that our communication has been poor and that you have not received timely updates regarding your order. To address these issues and improve our customer service, we have hired two new team members who will be dedicated to handling phone calls and emails. This will help us respond to inquiries more efficiently and ensure better communication with our customers.
We value your feedback and are committed to making necessary improvements. Please contact us directly at complaints@mowers2go.co.uk so we can provide you with more information about your order and address any further concerns you may have.
Thank you for your patience and understanding.
Best regards,
The Mowers2Go Support Team
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