Simon and Scott arrived at 8am having travelled from Nottingham to Bristol. They were extremely polite and respected our property. They noticed when moving our hot tub that there was an issue with the... See more
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Review summary
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Good communication about arrival time. Friendly guys. Moved a couple of obstructions and did a great job! Gave us advice about storing our hot tub and recommended an installation package once we’re re... See more
Company replied
Was apprehensive due to the quote being much lower than the 2 others I received, can’t fault though! Communication was great from the off (almost to good / trust it, it’s real!) down to the guys... See more
Company replied
We moved house and needed to take our hot tub with us so after speaking to a few different companies we chose to use Move Your Spa. Emily in the office was very helpful and informative, made me feel w... See more
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Company details
Written by the company
Move Your Spa, formerly known as Transport A Tub, is a trusted nationwide hot tub moving company specialising in hot tub relocations, installations, removals and disposals across the UK. As one of the best-known hot tub movers in the country, we help homeowners, holiday parks, retailers and hot tub showrooms move spas safely, professionally and with as little stress as possible. From single hot tub moves between homes to more complex access jobs, our experienced team is equipped to handle every stage of the process with care and attention. We are proud to offer a true nationwide service across the UK mainland, using our fleet of specialist vehicles, purpose-built equipment and professionally trained engineers to deliver a smooth and reliable experience from start to finish. Whether you are moving home, buying or selling a used hot tub, repositioning a spa within your property or arranging delivery to a new location, our team is ready to help. We are fully insured and committed to providing a friendly, straightforward service that gives customers complete peace of mind. At Move Your Spa, we do more than simply transport hot tubs. We work with customers who want their hot tub moved from one location to another and professionally installed at the new address, helping to get everything set up and ready for use. Our team uses specialist hot tub moving equipment and modern vehicles to move your spa safely and efficiently, no matter the distance. We also support hot tub showrooms and trade partners looking for dependable hot tub movers and a professional delivery service they can rely on. We also specialise in hot tub disposals and removals for customers who no longer want their spa, have inherited one with a property purchase or need to dispose of a broken or unwanted unit responsibly. Whether your hot tub is in working order or no longer functional, we can help arrange professional removal and environmentally responsible disposal. With years of experience, a strong reputation and a friendly team that genuinely cares about great service, Move Your Spa continues to be a leading name for anyone looking for a reliable hot tub moving company anywhere in the UK. Request your fast, free quote online today or call our friendly hot tub specialists who will be happy to help.
Contact info
4G Blenheim Court, NG6 8YP, Nottingham, United Kingdom
- 0333 990 0340
- moveyourspa.co.uk
4.9
Excellent
818 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Pretty much to plan.
All went to plan, except that the team doing the job said that they had not seen the video for the receiving end. This was something that was emphatically demanded when booking. So a bit of a disconnect there. But they coped, and all was well.
7 November 2025
Unprompted review
Reply from Move Your Spa
Hi Mike,
Thanks very much for choosing Move Your Spa and for taking the time to leave a review. We’re really pleased to hear that you received great service from the team on the day and that everything ultimately went well.
We’ve checked our records and can see that while we did request a video of the receiving end, we only received a photograph rather than a video, so there wasn’t one for the team to review beforehand. If this isn’t correct and you believe you did send a video, please do get in touch so we can look into what may have happened.
Most importantly, we’re glad the job went smoothly on the day and that you were happy with the outcome.
Thanks again for choosing us!
First class service.
The 2 guys that came, wrapped the hot tub adequately and moved it with care, as we were not ready to have the hot tub sited at our new home, they placed it securely where we asked.
I would recommend Move Your Spa, thank you.
5 December 2025
Unprompted review
Reply from Move Your Spa
Thank you for your lovely review and for trusting Move Your Spa. We’re glad the service met your expectations!
Exactly what we needed.
The team arrived on time, were polite knowledgeable and got the job done in a timely manner.
They took great care of our tub and moved it to exactly where we wanted it positioned in the new property.
Would definitely recommend .
9 January 2026
Unprompted review
Reply from Move Your Spa
Thank you for your lovely review and for trusting Move Your Spa. We’re glad the service met your expectations!
Reply from Move Your Spa
Thank you for your lovely review and for trusting Move Your Spa. We’re glad the service met your expectations!
Good review
The team that attended were very professional in the way they completed their work would definitely use the services again 👍🏻
20 January 2026
Unprompted review
Reply from Move Your Spa
Thank you for your lovely review and for trusting Move Your Spa. We’re glad the service met your expectations!
Simon and Scott were excellent HOWEVER.....
Simon and Scott were excellent. They were polite, professional, and hardworking, and they genuinely deserve 5 stars.
Unfortunately, the company itself was a complete shambles. Extra VAT charges were suddenly introduced without being made clear upfront, despite an all-inclusive price being agreed. Being told afterwards to “read the small print in the terms and conditions” is not an acceptable excuse for poor transparency.
Getting an invoice was unnecessarily difficult. I was told I had to pay first and only then would I receive an invoice, which is not how professional businesses operate. I requested a secure payment link instead of paying over the phone, yet this was not prepared in advance. As a result, I was left standing around for over 30 minutes, unable to leave, and ended up missing a scheduled meeting due to their incompetence and lack of organisation.
What should have been a straightforward transaction turned into a stressful and frustrating experience. The pressure to pay immediately, the refusal to provide proper documentation upfront, and the last-minute VAT demand demonstrate extremely poor customer service and internal processes.
Outstanding on-site staff, but extremely poor management and administration. I would not use this company again and would not recommend them.
19 January 2026
Unprompted review
Reply from Move Your Spa
Thanks for coming back to us, and we do appreciate you highlighting how good Simon and Scott were, I’ll make sure they see that.
We’re genuinely sorry the payment and admin side left you frustrated, especially to the point you missed a meeting.
On the VAT point, we want to be crystal clear. We’re not “introducing VAT charges suddenly” after an all-inclusive price is agreed. From what we can see on our side, the total you were charged and paid matches the quoted all-inclusive figure shown in the quotation and booking confirmation. However, we accept your broader point about transparency, if anything feels like a surprise on the day, then we haven’t made things clear enough so we’ll take a look at our communications to see where we can improve.
On invoices, we don’t issue invoices prior to receiving payment and are not required by law to do so. However, we will provide them promptly after payment is received, on request by the customer. The quotation and booking confirmation emails also outline the total payable, payments made, the remaining balance, and the payment terms, so the full financial detail is provided upfront even if a formal invoice is issued after settlement.
On the payment method, we do need to clarify this point. Our preferred method for final balances is cash as clearly stated in the quotation and booking confirmation emails. Cash is preferred for us as there are no payment fees (which a card payment would incur for us, forcing us to increase our prices to reflect these).
A payment link is not our default option. In this case, because the preferred payment method wasn’t ready at completion a payment link had to be arranged on the spot. The office team member that would create this link was on the phone to another customer. These factors contributed to your delay.
We do need to say we dispute parts of the review, but we also recognise that disagreement doesn’t change how the experience felt from your side. We’ll take this feedback and tighten up how we handle payment method requests during booking, so expectations are clearer and the end of the job runs smoothly.
Thankyou for choosing Move Your Spa.
Simon and Scott came to move my hot tub…
Simon and Scott came to move my hot tub in for me and they transported it quickly and safely into position was really happy would recommend!
16 January 2026
Unprompted review
Reply from Move Your Spa
Thank you for your lovely review and for trusting Move Your Spa. We’re glad the service met your expectations!
Simon and Scott were amazing!
Simon and Scott were amazing!! I cannot tha k them enough for being so helpful, resourceful and providing an incredible service
7 January 2026
Unprompted review
Reply from Move Your Spa
Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!
Service as described and expected
Service as described and expected. No issues and Simon + Scott were very friendly.
23 December 2025
Unprompted review
Reply from Move Your Spa
Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!
Amazing Team and did what they said they’d do
The team were great from start to finish. We were moving house and wanted to take our hot tub with us. The team flushed it through, cleaned the entire tub, wrapped it and took the unit, the lid and steps into storage. It was there for 3 months whilst we moved and had the new site prepared. They then delivered it on time with speed and set it all back up wiring it up into the new position. Had it all delivered, manoeuvred, filled, serviced and working again in the space of a few hours at our new home. Amazing team and couldn’t recommend them highly enough.
19 December 2025
Unprompted review
Reply from Move Your Spa
Thank you for taking the time to leave a review and for choosing Move Your Spa. We really appreciate it and are pleased you were happy with the service!
Quick and efficient delivery service
Quick and efficient delivery service, the people who we bought the hot tub from said they were brilliant their end and super quick and polite our end. Would definitely recommend! Simon and Scott were fab and very knowledgeable! 🤩
15 December 2025
Unprompted review
Reply from Move Your Spa
Thank you for taking the time to leave a review and for choosing Move Your Spa. We really appreciate it and are pleased you were happy with the service!
Simon and Scott were brilliant
Simon and Scott were brilliant! Move our 6 seat hot tub from a very difficult location which included getting it half way across a park - moved with care and precision left both our old and new property in excellent condition - highly recommend. Enjoy you lr Friday boys!
19 December 2025
Unprompted review
Reply from Move Your Spa
Thank you for your kind feedback and for selecting Move Your Spa. We’re pleased to know you were happy with the service!
Moving hot tub
Very helpful and clear about the information they needed and quick to reply.
Easy to arrange and Simon and Scott were very friendly and efficient.
You came recommended and I would do the same.
Thank you
15 December 2025
Unprompted review
Reply from Move Your Spa
Thank you for your lovely review and for trusting Move Your Spa. We’re glad the service met your expectations!
Absolutely fantastic!
Absolutely fantastic!! My buyer arranged the collection. Arrived on time and within the hour the tub was loaded and on its way. Really good customer service and friendly guys!
15 December 2025
Unprompted review
Reply from Move Your Spa
Thank you for your lovely review and for trusting Move Your Spa. We’re glad the service met your expectations!
The team arrived as agreed and set…
The team arrived as agreed and set about up lifting our hot tub, whole process was carried out with no fuss, very professional throughout and most import no damage to the property or the hot tub.
Well done team!!!!!!
10 December 2025
Unprompted review
Reply from Move Your Spa
Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!
Lee and Simon Diamond geezers.
Lee and Simon arrived 20 minutes early having done another job somewhere in the country quickly got our hot tub on the back of their truck and at our new address managed to back their truck in between two fence panels and put it straight onto our new base.I could not believe what two guys to do with such a heavy expensive toy of ours but done it with ease, would definitely recommend this company 100%
4 December 2025
Unprompted review
Reply from Move Your Spa
Thank you for your kind feedback and for selecting Move Your Spa. We’re pleased to know you were happy with the service!
Wonderful experience loved the guys Lee…
Wonderful experience loved the guys Lee and Simon was no problem no job too big I would say. Would definitely use them again
1 December 2025
Unprompted review
Reply from Move Your Spa
Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!
Good lads cracked on did a great job…
Good lads cracked on did a great job would recommend and definitely use again
12 November 2025
Unprompted review
Reply from Move Your Spa
Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!
Emily is brilliant!
They were brilliant! Emily especially went out of her way to get our Hot Tub moved with 48 hours notice. Amazing work!
27 November 2025
Unprompted review
Reply from Move Your Spa
Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!
Hot tub relocation
Simon and Scott arrived at 8am having travelled from Nottingham to Bristol. They were extremely polite and respected our property. They noticed when moving our hot tub that there was an issue with the wooden frame at the bottom so that we could get it fixed. They were very efficient as there were a few obstacles between where the hot tub was to where it was being moved too, i.e, steps, ponds, gas meters and raised flower beds. All communications with the company were professional, I would highly recommend them. Big thanks to Scott and Simon
25 November 2025
Unprompted review
Reply from Move Your Spa
Thank you for your kind feedback and for selecting Move Your Spa. We’re pleased to know you were happy with the service!
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