Movelia S.L. Reviews 27

On my trip with BAM bus from Alicante to Cartagena, I bought my ticket via Movelia and reserved specific seats. When I boarded, someone was sitting in my reserved seat. The driver told me rudely to “sit somewhere else” even though my ticket clearly showed the seat number. At later stops, new passengers boarded and showed tickets for the seat I was sitting in, so I had to move again. Everything felt a bit chaotic and disorganized. And this is no the first bad experience I’ve had buying tickets through Movelia with BAM buses.

Booked tickets and paid for tickets but never received the tickets.
Got a confirmation but no tickets.
Tried ringing 10 times and finally got through and person didn’t even listen just talked over me and said send an email which I had already done twice and have not received a response.
He then hung up on me. Pathetic and extremely rude.
DO NOT use this inefficient rip off organisation..

Tried to buy tickets online, it said tickets are not sold online. Turn up to the ticket office and she says you buy online and now it’s fully booked.

So instead we change plans and book a bus for 2 days time. When we’re getting ready to leave for the plan, we realise they refunded the tickets back to my bank account and didn’t give us our tickets, with absolutely no information saying they did so. Horrible communication and changed two days of our short trip due to it.

Do not buy ticket from this website.
1- I bought a IRYO train ticket and I couldn't choose the luggage size. Then I got fined in the train station for large luggage.
2- After buying the ticket they offered me a free membership of privilegiosencompras.es.
Today I was charged 18€ for membership.

Never buy tickets from them.