Mouza - Hatton Garden Jewellers Reviews 9

After spending many hours in Hatton Garden, we were fortunate enough to be approach by Teddy from Mouza, who helped us work out exactly what we were looking for in an engagement ring. She really took the time to explain aspects other jewellers hadn't and helped us to pick diamonds without with the ratio and clarity we wanted. While the ring was being made, Alex and Miro kept us up to date and even provided pictures. We're so happy with the ring and wouldn't hesitate to recommend them.

I will start with my conclusion but I would recommend that you read this full review: if you’re looking for a jeweller, don’t waste your time going anywhere else. Mouza is simply in a league of its own and by far the best. I’m forever grateful for the beautiful engagement ring they created for my fiancée and for making this journey such a memorable one!

I had the most extraordinary experience at Mouza. Honestly, calling it “customer service” doesn’t do it justice. It was a deeply personal experience, thanks to Miro and his exceptional team, who went above and beyond every step of the way.

I am a difficult customer and I visited Miro at least 20 times, and not once did he lose patience with me. Miro’s extensive knowledge, coupled with his numerous qualifications, was apparent from the start. His team is equally impressive, with many of them pursuing various gemmology degrees. Miro took the time to teach me everything I needed to know about diamonds, and unlike other jewellers I had visited, he was unbiased, incredibly educated, and had such an eye for detail it was truly impressive to see in action. Miro knows absolutely EVERYTHING about diamonds. It’s truly incredible.

What truly sets Miro apart is his bespoke approach. From the beginning, he asked countless questions about my fiancée to build a profile, allowing him to tailor his advice and recommendations perfectly. This level of dedication and focus resulted in the most personalised experience I could have imagined. Miro didn’t rest until we found perfection—he sent me at least 10 different diamonds until we finally settled on a stunning stone that he personally sourced.
The entire process, which could have been incredibly stressful, was made completely stress-free thanks to Miro and his team. They took care of every detail and were always available, even for last-minute adjustments after the proposal. The quality and craftsmanship of the ring remained impeccable, and their willingness to make further adjustments was a testament to their commitment to customer satisfaction.

Mouza is simply world class. They even went above and beyond by helping me plan the proposal! A massive thank you to Miro and the Mouza team!!

What can I say, from the beginning to the end, the service was absolutely incredible. Miro's expertise is unmatched, and his ability to collaborate with you to reach a design you adore is truly remarkable. I have nothing but praise for him in every phase of the process. I cannot recommend him highly enough.

We bought our engagement ring and wedding band from Miro in November 23. We found his shop by chance whilst browsing in Hatton Garden.

I was in between a few styles of rings at the time. Miro presented all possible options and always provided great suggestions based on what I liked about certain rings. He was patient and knowledgable, never tired of what seemed like trying on every ring in the shop! In the end, I settled on a design that I hadn’t seen anywhere else- and learned the brand has their own exclusive designs.

His wealth of knowledge and experience really showed when explaining diamonds and rings to us, what would be practical and feasible in terms of style. After placing our order, we chose our stone together- he was sure to choose the best possible stone for us, with all the characteristics we wanted.

Miro provided excellent customer service- he expedited delivery of the stone at no charge to us, so we could have it in time. We were invited to look at the stone when it arrived- at this point we had the option, to continue with the stone or to choose a different one if we didn’t like it- but we were more than happy with it.

Miro kept us updated every step of the way, and the ring was complete in 2-3 weeks. I wasn’t sure about the fit of the ring, and Miro even advised me to take it away for a week to wear it and see how it feels, and then to return if I would like it resized, before the ring was entirely finished- so changes could be made. It’s is obvious from speaking to him of his in-depth knowledge of rings, styles, diamonds and fit.

He will look after you every step of the way, and you can be confident in your purchase with him. The pride he takes in his work is obvious- I would definitely recommend giving him a visit!

I hate sales people. I don’t want to be sold to. So the gentle guidance, general and very specific relevant information, given by Miro at Mouza, helped me to weight up the pros and cons of mined versus lab; yellow versus white; oval versus emerald cut. After a lot of research and endless patience from Miro, I made the jump and ordered my ring. I could not be more delighted. Hatton Garden can be confusing, and a maze of shops and pushy salespeople.
I would recommend Mouza, and the manager Miro unequivocally. For me I would never go anywhere else again.

Miro was fantastic!!

We were looking at all the stores down Hatton Gardens but when we came across Miro we knew we wanted him to design my engagement ring. He asked us loads of questions about us as a couple and understood the importance of the ring considering me and my partner have been together for 10 years.

I wanted something different that would be a real show stopper piece. He helped us pick all diamonds to create the most beautiful trilogy ring with a halo. He made sure that all my requirements were met. I wanted a really dainty halo and a show stopper middle stone and that is exactly what I got! I also wanted big baguettes so that my whole finger was covered, this was again no problem for him.

He thought of every detail making sure the ring fit together perfectly without too much metal on show so it remained delicate and that all stones were the same colour.

I can't stop looking at my ring!!! It is perfect!!!! Without his guidance, help, support and most importantly patience with me throughout the process it would not have been possible to create my dream ring.

Thank you Miro!!!

From the moment I began my experience with Mouza Jewellers, it was truly outstanding.

I scheduled an online consultation to select an engagement ring for my fiancé. During the session, Miro walked me through the complex world of diamonds, He explained in details the cut, clarity & colour. providing insights that went far beyond my initial questions.

What impressed me further was their efficiency, they crafted a stunning ring in under two weeks, accommodating my travel schedule.

Both of us are immensely satisfied and we look forward to returning for our wedding bands.

A special thanks to Miro and the entire team for their dedication and expertise during our virtual meeting.

Absolutely wonderful service from Miro and Mouza team.

All the team were helpful and I didn’t feel pressured during our consultation

Having a Virtual appointment really helped going through our design requirements and choosing the right diamond for my price range.

The ring came on time and it looked absolutely amazing.

Thank you again for all the team, I will be definitely buy my wedding bands from Mouza.

At first I was skeptical about ordering my ring online.

However, Miro was amazing throughout the process of making the perfect ring, he listened to what we wanted and was able to find us the perfect diamond for my engagement ring.

He was always helpful and answered all our questions professionally.

We also now have a replica of my ring that I can travel with without any worry.

Couldn’t recommend Mouza and Miro more.