Mouse House Cheese Company Reviews 

314
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers had a great experience with this company. Customers consistently praise the company's products, highlighting the great selection of delicious and high-quality cheeses available. Many people appreciate the fantastic range of flavours and the beautiful presentation of the cheese truckles, often noting they are well-packed. Reviewers frequently mention the excellent customer service, with staff being helpful and responsive in resolving issues. However, some people mentioned issues with order processing and communication, including delays in dispatch and a lack of tracking information. Some reviewers were not happy with customer service responses to problems, citing instances where orders were lost, returned without notification, or required additional payment for reshipment.

What people talk about most

Product

Clients share positive opinions on product, with many praising the wonderful quality and delicious taste of... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers experiencing significant issues such as... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising prompt and... See more

Quality

Customers consistently note positive experiences with quality, praising the wonderful quality of products and... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love Mouse House cheeses. Always look great on a buffet table at functions etc. Had a minor hiccup with a recent order in that a brand new flavour had not made it off the production line in time... See more

Company replied

Rated 4 out of 5 stars

The product is great and we appreciate that. But ordering through the website is confusing and it is not always clear that an order has been registered and the correct address noted. Seems to get the... See more

Rated 4 out of 5 stars

Took a week before order was despatched, no communication to tell me when picked or likely delivery date. Good long dates on cheese received. Have had the cheese before so expect they’ll be good. Howe... See more

Rated 4 out of 5 stars

Good choice of products although some hamper items might not have been available. The only issue is the inadequacy of timely order tracking, although the delivery was actually on time

Company replied


Company details

  1. Cheese Shop

Written by the company

We are The Mouse House Cheese Company, a family run business by mother and daughter team Erika and Mollie in Lincoln. We produce a range of Cheddars and Artisan cheeses on our families farm in Lincolnshire. The Mouse House Cheese Company was formed in October 2018 to showcase our wonderful selection of traditional and contemporary cheeses. The farm produces a range of cheddars and blue cheeses all of which we sell in our shop as well as range of products to a compliment the cheese in order for you to enjoy our cheese in the best way.


Contact info

3.9

Great

TrustScore 4 out of 5

314 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

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3.9

All reviews

(314)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous

Fabulous flavours, great quality & fast service I don't buy cheese from anyone else 🥰🥰

27 November 2023
Unprompted review
Rated 5 out of 5 stars

I love the hampers

I love the hampers - they make a great Christmas present. The different cheeses are a delight. Everything is delivered in a sturdy presentation box and delivered in plenty of time for the Big Day!

10 December 2023
Unprompted review
Rated 1 out of 5 stars

Slow delivery…

The Xmas order option doesn't make it clear when the order will be dispatched. I phoned to chase my order which is now over 5 days, only to be told there's nothing that can be done - 'I'm just one of thousands'. Not what I wanted to hear - not even a suggestion of putting in another order, for which I'd be happy to pay - for immediate delivery and cancelling and refunding the Xmas order. Lack of imagination and not helpful. And I'll still have to buy a set of cheeses to take away on my trip - but not from this company

7 December 2023
Unprompted review
Mouse House Cheese Company logo

Reply from Mouse House Cheese Company

Hello Ian,

I'm sorry to hear we have disappointed you. We launch Christmas Pre-Orders for our Customers who want to receive there cheeses as close to Christmas as possible. We are unable to check personal notes and these are bulk shipped on the W/C 11th of December to get this closer to Christmas. I apologise that we are unable to move it now as this is less than a week away and you order will be packed waiting for collection so we would have to find it to cancel it, which you can imagine we cannot do.

I will ensure the team make the dispatch date clear next Christmas to ensure this doesn't happen again. Your custom means the world to us, and we can't thank you enough.

If you want to reach out to the team on enquiries@mousehousecheese.co.uk

Mouse House Team

Rated 5 out of 5 stars

I’ve had a few deliveries from the…

I’ve had a few deliveries from the mouse house now and really happy with the quality and flavour of the cheese. They’re is a good assortment of flavour’s
The delivery is quick and packaged well. I’ve ordered some Xmas cheese as gifts for my family who all love cheese.

4 May 2023
Unprompted review
Rated 5 out of 5 stars

Am a first timer

Am a first timer, really pleased with this company's delivery regime. Not tried the cheeses, and have bought loads. Some as gift top ups, but many for me. Hope they are as great as the reviews state. Happy Cristmas.

4 December 2023
Unprompted review
Rated 5 out of 5 stars

Great Cheeses

I have used this company for the past 3 years and have never been disappointed and have sent them as a gift. Great cheeses and very tasty, have already placed my order for Christmas.

19 November 2023
Unprompted review
Rated 1 out of 5 stars

I ordered 3 boxes of cheese off Amazon…

I ordered 3 boxes of cheese off Amazon with an assurance they would be delivered next day. I am still waiting 3 days later, which has completely spoiled my plans. When I tried to contact the supplier I got an automated response saying if I don’t get it within 3 days ask for a refund. Very disappointed.

21 November 2023
Unprompted review
Mouse House Cheese Company logo

Reply from Mouse House Cheese Company

Hello Pamela, Have you got in touch with Customer Service as this is not the service we would want you to experience, we have a perfect dispatch rate with Amazon so this is most likely due to delays with Royal Mail. Please get in touch and we will of course send a replacement or issue a full refund.

Mouse House Team

Rated 1 out of 5 stars

Just received my box of six cheeses…

Just received my box of six cheeses this is a Christmas present. You would not believe the state of the outer package it looks as if it has been kicked around a football pitch

8 November 2023
Unprompted review
Mouse House Cheese Company logo

Reply from Mouse House Cheese Company

Hello Marie,

So sorry to hear this, it seems like Royal Mail have damaged this in transit which is not acceptable. Please can you send an email to Cindy at enquiries@mousehousecheese.co.uk and she will resolve this straight away for you as we pride ourselves on our service and hate that this hasn't arrived in the correct condition.

Hope to hear from you.

Mollie
Founder

Rated 5 out of 5 stars

Great Cheese

Great cheese, great company! My favourite is orange/whisky and Christmas pudding!

30 October 2023
Unprompted review
Rated 5 out of 5 stars

Delighted

This is the third purchase I have made. Lovely cheeses,not disappointed with any of the flavours. Nice quality product ,delivery was straight forward and quick.

22 August 2023
Unprompted review
Rated 5 out of 5 stars

Simply the best

We just love these cheeses the best best flavours ever! Texture, colour and flavours can't be matched by other cheeses outside of the Mouse House Cheese Company Haven't had one that we've not enjoyed. Good customer services.

25 August 2023
Unprompted review
Rated 5 out of 5 stars

LOVE, LOVE, LOVE!!!

I have bought from this site 4 times now. The cheese is lovely. The range of flavours is great but I absolutely LOVE "the guru". Its red Leicester and mango chutney. The chesse boxes arrive really quickly and are beautifully packaged and there is usually an intersting offer too. I highly recommend this site.

1 August 2023
Unprompted review
Rated 5 out of 5 stars

One happy customer

Having placed an order for the rainbow box (7 truckles) on the 2nd August, i was disappointed to find that two of the items had a best before date of just over 2 weeks. However after speaking with the supplier, who apologised profusely, i was offered the choice of a replacement or refund which was greatly appreciated.
Great cheeses & fantastic after service when something didn't quite go as expected.

2 August 2023
Unprompted review
Rated 3 out of 5 stars

Quick delivery of cheese & wine hamper

Very quick delivery of cheese & wine hamper which was greatly appreciated by the recipient.
Experienced some technical issues with website which complicated the order process (just one of those things, highlighted to the company) but once in contact with Mouse House Cheese Company they resolved the issue swiftly and satisfactorily.

1 August 2023
Unprompted review
Mouse House Cheese Company logo

Reply from Mouse House Cheese Company

Hello,

Can you confirm that you have emailed enquiries@mousehousecheese.co.uk as we have no unanswered emails so we would like to resolve this.

Further comment( we still have no emails regarding this- could this have been in your outbox- can you resend? )

Mouse House Team

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