Mount Cars Reviews 

635
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the highly reliable service, noting that clean cars are consistently on time and drivers are extremely polite, professional, and very helpful with luggage and passengers. People also appreciate the straightforward booking process, reasonable prices, and helpful text message updates regarding driver and car details before arrival. Though some customers experienced occasional delays and issues with advance bookings, a few reviewers also noted rare instances of waiting longer for a vehicle. Some people also noted occasional price variations for similar journeys or minor frustrations during specific trips.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that drivers are extremely polite,... See more

Service

People report positive experiences with service, highlighting punctual arrivals, immaculate vehicles, and... See more

Delivery service

Customers expressed strong satisfaction with the delivery service, frequently highlighting that drivers... See more

Booking process

Reviewers express widespread satisfaction regarding the booking process, frequently highlighting how easy it... See more

Price

Reviewers highlight positive aspects of price, frequently praising very reasonable and competitive fares.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mount Cars are reliable and professional. I had an early morning flight to the airport and I received a txt with the drivers name, car make, colour and registration 20 minutes before pick up time, and... See more

Rated 5 out of 5 stars

I always use Mount Cars, 100% Reliable and a great service! the drivers are all polite and courteous and the booking system is bang up to date with driver tracking and announcements!

Rated 5 out of 5 stars

When I phone up they are always so helpful. I appreciate the messages sent to confirm the drivers registration number to. The drivers are always very helpful, and polite,and their timing is alway... See more

Rated 5 out of 5 stars

Booking taxi fair easy text when confirmed of car and driver text when taxi is on way good value better if loyalty card holder having discount is great


Company details

  1. Taxi Service
  2. also in
  3. Minibus Taxi Service
  4. Transportation Service

Written by the company

Our Chingford Mount office and phones are staffed 24/7 365 days a year. Having operated in the local area for over 40 years we know a thing or two about private car hire. With our state of the art IVR booking service you can rest assured you will be kept updated on your drivers progress as well as knowing who will be arriving to collect you as we text you the drivers details, photo and car details, our driver will arrive on time and get you where you need to be quickly and safely.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

635 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(635)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliability

Reliable, on time, and the driver Maher was a really nice helpful guy, the car was spacious and immaculate overall experience was really good

3 December 2025
Rated 1 out of 5 stars

I booked a car a day in advance for…

I booked a car a day in advance for 7:15 and paid in advance. The driver was 30 minutes late.. no updates and the controllers on the other line constant lies about traffic and extremely rude and unprofessional. Now I like to support local businesses but this experience has made me realise that this experience has cost me more than £10 to be refunded no show
Never ever again. It’s now over to Uber

5 December 2025
Unprompted review
Rated 4 out of 5 stars

Easy to book

Easy to book, both on phone and online. Cab usually turned up earlier than stated when booking. Some drivers are more pleasant and helpful than others. Prices for same journey varied. However will use again.

5 November 2025
Rated 5 out of 5 stars

Taxi for hospital …

Booking taxi fair easy text when confirmed of car and driver text when taxi is on way good value better if loyalty card holder having discount is great

3 November 2025
Rated 5 out of 5 stars

Great company and cab drivers.

Great company and cab drivers.
I needed to go the airport and everything was smooth - driver got here early and also early for the return.

Professionals - helped me when I came to their office and when I called them. Would highly recommend!!!

1 November 2025
Rated 5 out of 5 stars

Reliability and communication.

I liked the reliability, of this company. We booked a taxi to pick us up from Gatwick airport after a late night flight returning from Portugal. I can't praise their communication highly enough. We received timely text messages to confirm that our driver was on his way, and we were also able to contact and speak to our driver to confirm our pick up point. This is reassuring especially if you are travelling alone. Our driver Antony was very pleasant and professional.

30 September 2025
Rated 5 out of 5 stars

Super reliable

Super reliable! Always book to airport and pick up on return and cabs always on time! Helpful staff and drivers, I wouldn't book anywhere else.

30 September 2025

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