mountainwarehouse.co.uk Reviews 280

Today I rang the Tillicoultry branch, spoke to John. He did not have the size of trousers I was looking for . He suggested I went on line. He said he would look for the correct code I needed and would ring me back.
This he did and was able to place an order.
Thank you.

Delivery is really slow and despite paying for express delivery my order took longer than 2 days to get to me. Luckily customer service was on it and was able to cancel my order! I would not order again from them.

Sent off a return. Got the refund today, but for completely random amounts which don't match what I paid. I have queried it of course, but had I not looked at it closely I'd have lost that money. Don't trust them at all now - won't order again.

We came shopping to buy some waterproof trousers and tops for grandchildren. The staff were excellent with advice and available choices. They couldn't have been more helpful and made the experience a pleasure. Because of that, I will be returning. Thank you.

Terrible returns and refund experience. Items not arrived and had to hand write a form to request a refund. No ability to match up refunds to orders and so lots of confusion over what has been returned and what hasn’t. Returned two items to a store and only got a refund for one. +29 days later I’m still waiting for £139.99 to be credited back to me. When I’ve queried they told me a previous refund is for this item, despite that refund being for a different amount and occurring before I’d even returned the coat to store!

I had ordered some shoes online and the walking boots are really comfortable , I was told if I do a review , I get 10% off my next purchase , I do lots of walking and find every outdoor boot I have bought comfortable.

Having ordered then needed to return an item I spoke to Victoria on the live chat about being able to exchange for a smaller size. She was able to send this the same day on express delivery as I had already started the process of returning to them. She was more than helpful, great service.

My order never arrived, they kept saying it was coming and it never did. Absolutely grim company never buy from here

Hairda! Such a Great cutomer support from beginning to end of the process. You really informed me and go the extra mile at every stage.

ordered a christmas present on the 3rd dec waited until the 22nd as i got a bit worried it was`nt going to arrive. It is`nt going to be sent !!! didnt tell me till i got in contact, at least i have 2 days left to get something sorted!!! so a big thank you ... no its a big NO dont use there online shopping its rubbish

I placed an order of two items and the funds were taken from my account. I received an email 10 days later to say that my items had dispatched. When my parcel arrived this contained only one item. I contacted customer services and I was informed that the second item was out of stock and I would receive a refund. At no point did I receive a notification to say that this item was out of stock. They have taken my money for an order that they could not fulfill and I can only think they would have continued to hold my money if I hadn't contacted them. Avoid at all costs.

Extremely disappointed with the service, they have lost most of my £500+ order and now are requesting for me to fill in the enquiry for BY HAND listing all the items they haven't delivered (word doc with 20ish items listed isn't good enough). Fabulous techniques to persuade you to give up... Very unlikely to be ordering again and still uncertain of the outcome.

They took £16.95 off me on October 5th then supplied gloves instead of mittens. Returned October 18th. No refund at November 9th.I should have read the one star reviews. J L Hutchinson.

I visited the store in Banbridge Co. Down with an online return. I was met by 2 members of staff who were just so nice and obliging. I really couldn't reccomend them enough. My first visit to this store. Don't be my last. Edel Brennan Co. Louth Ireland.

Ordered a load of items and they sent by hermes. Never received items, tried to enquire about my items which was then refunded even though I didn't ask for a refund I just wanted my items. Will never shop here again. Do not advise

Lisa and Rachel at Looe branch are absolutely brilliant. They helped me find exactly what I needed and did it with a smile even though it was past closing time. Excellent customer service. Lovely ladies thank you for making our holiday ❤💙

I bought 4 items from the Glasgow Gordon Street branch all of them labeled as buy on get another one free. I chose 4 items on the basis of the offer tag information. After paying for the items and querying the total the assistant advised me that one of the items was not on the deal despite being labelled as such. Her and two colleagues were beside the till and when I questioned the total they were rude, arrogant and unhelpful making me feel entirely uncomfortable and appear mean for questioning the cost. I will not use Mountain Warehouse again after many years use and suggest customer service training is much needed in this store or a change of staff!

My review is for the customer service department.
I ordered a coat for walking my dogs in the rain.
The price was OK and it looked smart so I ordered it. Delivery was fast, it arrived earlier than expected but sadly it was more for walking in a light shower than walking in heavy rain. I must stress that this was the only reason I needed to return it, the quality was good. It was well made.
I sent an email and they responded immediately with instructions on how to return it and they even refunded my money before I had sent it back!
On the strength of that alone I will definitely buy from Mountain Warehouse again.

I am amazed at the wonderful customer service at your Galleria Hatfield branch. I took a pair of leaky boots back and they replaced them without any fuss or bother. They also helped me choose my new pair. The staff were extremely friendly and helpful. I did thank them but taking the time to leave a good review is the least I could do.

I placed an order [M10477276] for camping chair on the 28/08/2021 and a month later it still has not arrived. I don't understand... I am now waiting for the company to get back to me. I will keep you all posted