The best experience I have ever had. Brooke was incredibly helpful, informative and highly engaged. Communication was easy and took all of the stress out of the process. The customer service and end t... See more
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We're experts in vehicle finance; we've been doing this for over 10 years. We're fast, fuss-free and friendly. But what’s more important - in our book - is that we’re committed to supporting Kiwi's to find the right vehicle finance and support them with their next purchase. When you take out lending of any kind, it’s really important that it's tailored to your goals and budget. That’s what our team are exceptional at – helping you secure the lending you need with a loan that your budget can handle comfortably. We also like to keep in touch so that if after some time, you can afford to pay your loan off faster, you know what your options are. It’s all about good borrowing.
Contact info
49 Carlyle Street, 8023, Christchurch, New Zealand
- 0800 666021
- Enquiries@better.co.nz
- motorvehiclefinance.co.nz
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Terry White made me feel like I could…
Terry White made me feel like I could trust and believe in what he was attempting to achieve for me within my budget and current finance I've spoken to other financial companies and after a great conversation with Terry who left no stones unturned to help me which I am extremely grateful for and I'm definitely recommending him to my family and friends
The team made the whole process seems…
The team made the whole process seems so easy. Thank you Jayden..
Poor communication and unanswered…
Poor communication and unanswered questions increased stress and then a payment later than indicated in conversation made this frustrating.
Nearly lost the car due to this process- had I not already paid over 50% of the agreed price as deposit the deal would have fallen through. Also not 7 day a week service. My broker was poor but the company did seem ok when I had to go past her for information.
The whole process was make so easy.
The whole process was make so easy.
The sevice i received was second to none.
Thanks Again Chloe
Great experience
Great experience. When you are stuck at work and are unable to communicate between dealer and the finance company they really stepped up. Great insurance options available too. Thanks team.
The MTF process was straightforward to follow
The. follow through was prompt and helpful. I would have liked to know more details of the loan (who with, interest rates etc) earlier in the process, as it felt like i was signing up to something without having a very clear of exactly what i was choosing.
It was a very straightforward process and i appreciated the friendly support.
They called quick
They called quick, managed to give me an interest rate offer lower then what I was offered from other companies, replied quick but was also patient when I took a while to reply.
Very friendly and always happy to help…
Very friendly and always happy to help you with whatever you need. Thanks again
Saved me alot of time and made it…
Saved me alot of time and made it easier to get a loan.
Prompt service
Prompt service, quick responses and Jayden had a nice friendly manner. My experience was great from beginning to the end.
Reeves was excellent to deal with
Reeves was excellent to deal with, super fast communication and very helpful,Got me a better rate than anywhere else very happy.
Great customer service and very…
Great customer service and very responsive. Happy with overall experience from start to finish. It was very seamless.
Erin was amazing
Erin was amazing, we needed to shift things so much and she was so accommodating.
Very efficient service with all…
Very efficient service with all questions researched and answered well. Felt respected and valued the whole process.
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