Decided to buy a new car and went in to the Ipswich store ,was net by a lovely man called Cameron who helped us whilst we were looking ,and then after deciding on one in another Motorpoint store whi... See more
Company replied
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The young man who dealt with our part exchange and purchase was very professional and calm. We had a few problems with the service history of our vehicle which was solved amicably. We were happy wit... See more
Company replied
Staff are helpful, not pushy & focussed on the needs of the customer. The whole buying & part exchanging process was so smooth & trouble free. I had used a different branch previously & was impress... See more
Company replied
We had good experience with motorpoint (Cameron) was very helpful answered all questions we had straight forward deal and part exchange
Company replied
Company details
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
West End Road, IP1 2DZ, Ipswich, United Kingdom
- 01473 905647
Over 1000 new cars every week
4.6
Excellent
290 reviews
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Business model wrong
Business model wrong. Should have a cooling off period of now week for the car. Having to pay £350 up front (£199 plus delivery) then having to make an on the spot decision doesn’t allow for any real consideration. Then to be told that the fee for exchange within a week will be £600 given the extra owner is shoddy
31 August 2024
Reply from Motorpoint - Ipswich
Hi,
Thank you for your review. Whilst Motorpoint do not offer a cooling off period on collected vehicles, we do provide a 14 day cancellation period should you choose to have the vehicle delivered to your home. Motorpoint also aim to provide a pressure-free experience instore and assure you that you can cancel the order at any point prior to invoice.
We are pleased we were able to secure a vehicle for you, however please do not hesitate to get in contact with our team on 01332 426351 or via webchat should you have any further queries.
Kind Regards
Nikki
Reply from Motorpoint - Ipswich
Thank you for your review
Cameron Higgins was honest
Cameron Higgins was honest, fun to do business with and the team at Ipswich Motorpoint that we had contact with were all incredible helpful. Very efficient. Done at they promised, it was a pleasure buying and selling a car with them .
1 September 2024
Reply from Motorpoint - Ipswich
Thank you for your feedback. The team will be delighted that you enjoyed your Motorpoint experience
I'm happy with the car and the deal I…
I'm happy with the car and the deal I got from the company
23 August 2024
Reply from Motorpoint - Ipswich
Thank you for your review
Great customer service
Great customer service, very polite and helpful team, especially James Gittin from head office and Connor from the Ipswich office.
We were told the car would be ready to drive away when we viewed it, but the service history was not available to view when we arrived (they said they would send afterwards) but this should have been available on the day as we then had to make a second journey to collect (I wasn't happy to buy a car without seeing service history). Overall though a great buying experience and would highly recommend motorpoint for your car purchase. Thank you
27 August 2024
Reply from Motorpoint - Ipswich
Thank you for your review, your feedback is important to us and I will pass this on to the team
Reply from Motorpoint - Ipswich
Thank you for your comments. I will pass on your comments, I know the team will be thrilled
Connor a great help and very customer…
Connor a great help and very customer oriented.
All staff were very nice.
16 August 2024
Reply from Motorpoint - Ipswich
Thank you for taking the time to leave a review. I will pass your comments to the team
Highly recommend
Tom was really knowledgeable and made the whole process stress free from start to finish. I found what I was looking for and didn’t feel pressured into upgrading any deals. I was recommended by many friends to look at motorpoint and would be happy to do the same in the future for others. The whole team were really friendly.
14 August 2024
Reply from Motorpoint - Ipswich
Thank you for taking the time to review us. We are glad that you are so happy with your Motorpoint experience, the whole team at Ipswich work hard to make sure that everyone shares the same service that you received
Friendly and helpful
All the staff were very welcoming, on each visit to motor point.
Honest and friendly, not pushy like some sales teams can be.
Cameron was our main point of contact for our purchase and we can’t fault the service we received. He always answered our questions, explained everything in detail and followed up with us.
2 August 2024
Reply from Motorpoint - Ipswich
Thank you for your review. I will pass the positivity on to Cameron
Buying from Motorpoint was perfect!
The whole experience of buying my new car and trading in old car was made so easy with Motorpoint!! Very happy with my new BMW, great car and Tom made the process very smooth and explained everything perfectly!
2 August 2024
Reply from Motorpoint - Ipswich
Thank you for your comments. I will make sure that Tom knows you appreciated the service he gave
Reply from Motorpoint - Ipswich
Thank you for your comments. We're glad you enjoyed your Motorpoint experience
Reply from Motorpoint - Ipswich
Thank you for taking the time to leave a review
Reply from Motorpoint - Ipswich
Thank you for your review. We are glad you loved your experience!
Great range of quality used cars.
The choice of vehicles was great and having them all there to compare made choosing easier. The staff were helpful and not pushy. All in all a great experience.
16 July 2024
Reply from Motorpoint - Ipswich
Thank you for your review. Your comments are appreciated and will be fed back to the team
Great customer service from Connor and…
Great customer service from Connor and Sehran. Throughout the process, I changed my mind multiple times about which car I wanted, and they remained incredibly patient and understanding. Never felt pressured and they were happy to answer all my questions clearly and discuss each option I had available in detailed, which made me fell comfortable and confident about my final decision. Very happy with my car. Thank you.
27 July 2024
Reply from Motorpoint - Ipswich
Thank you for your review
Our 5th Motorpoint car
This is the 5th car we have bought from Motorpoint. Our repeat custom says it all.
28 July 2024
Reply from Motorpoint - Ipswich
Thank you for your review. Your feedback is incredibly important to us and will be passed on to the team
Very good service
Very good service, found what we were looking for. Very pleased with Cameron
26 July 2024
Reply from Motorpoint - Ipswich
Thank you for your review. Your comments will be passed on to the team
Fantastic salesman Conor who gave great…
Fantastic salesman Conor who gave great advice, listened and wasn't at all 'pushy'. He gave us time to think and all the information I needed. LOVE my car....
25 July 2024
Reply from Motorpoint - Ipswich
Thank you for your review. Your comments will be passed on to the team
Reply from Motorpoint - Ipswich
Hi Bev, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team
Knowledgeable staff
Knowledgeable staff. Friendly and helpful. Nothing is too much trouble. The staff made the car buying very simple. Non pushy Sales team which is good I think. We were difficult customers is so far as we kept changing our mind on which car we REALLY wanted. Thus didn’t faze the team who were understanding. Ollie and Cameron dealt with our sale and they were both professional.
24 June 2024
Reply from Motorpoint - Ipswich
Hi Peter, thank you for your review. We’re pleased to hear about your experience and have passed your feedback on to the team
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