Motorpoint - Derby Reviews 

Overall great but can do better with customer service. Had an issue where my payment was not reflecting on their account and I was passed to so many different people any none of them were actually helping. Overall the derby staff 10/10 with their service. Bailey and Taylor in the derby store were great.

We were extremely happy with the service here. Easy to use the website. Found the car we wanted and were helped by Jake and Alex all the way through to buying our new car. Very simple without any stress.

The most I liked the way the staff treated me

Through the whole process, customer service and satisfaction were paramount. Our sales person, Connor, was very knowledgeable and extremely patient and helpful.

Friendly service
Promptly turnaround

Quality cars, quality service

Bailey C was extremely helpful, efficient and knowledgeable. He did everything he could to help us find our next car. He made sure the process ran as smoothly as possible and that all our requirements were met.

I bought a t-roc 24 plate from derby motorpoint and found out i had no service book. I contacted the sales department and said i would have to use Erwell, a vw online app. I couldn't access the site as I needed a login . I tried to ring the the sales person ,but was unavailable. Apparently he tried to ring me back but the apparently the phones aren't very good over there. He emailed to ask what the issue was and I replied what it was but he never got back to me even after two more emails to do so. I drove to motorpoint at derby and was fobbed off again saying I must go to a vw dealership to get the login. They couldn't have been more unhelpful if they tried. If this was available car at Castle Donington they would have gone out of there way to help me.

Purchased the car I wanted at a good price,everything was done as I requested ,only thing that needs improving is the ability to sign agreement papers on mobile phone as could not do it as would not allow it but that is not Motorpoint issue

Great people to deal with.
No hard sell, just helpful, friendly and efficient.
Love my new car

Its been great experience. I bought my car two weeks ago and Jake was very helpful and very professional dealing with many aspects of my car sale. Thank you 🎈♥️🚗

Absolutely fantastic! The whole process was so easy and simple. Found a car I loved, did the paperwork and the car was mine, all in a matter of a few hours. Everyone was very helpful. Fully recommend Motorpoint Derby.

If there is zero rating, I would have put that down. Very unprofessional attitude and they are time wasters

Staff were very friendly and helpful.

Everyone was extremely helpful

Jake Blount, was the person who has attend me since the beggining and his support made all difference for we choose Motorpoint. Trully recommend it.

Everything looked and sounded great when deciding on ordering a Lexus UX except it was not at my local ( Chingford ) so paid to have it delivered there... they missed the date which caused me major problems ... I had to cancel !no updates to say it wouldn't be there on time... just the opposite and on one occasion we went to Chingford to look at a model and they had no idea where it was or the keys ! oh and it was no ones job to find... all in all ... USELESS !!

Friendly efficient staff made the experience for me.

We had to go back the next day to collect the vehicle as it was not taxed. (It was a Sunday)