Brilliant, absolutely floorless customer sales, all the staff involved where so nice and so professional at there jobs, right from the first viewing and right to the handover. This is our 3rd car ove... See more
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Great customer service, very warm, friendly sales agent who was informative and helped guide me through the maze of buying a car. Felt under no pressure to buy which was a huge difference to the other... See more
From beginning to end of the process, it was really easy. Connor especially made it very smooth, very happy to help. Will definitely recommend!
Very helpful staff relaxed viewing with offer of unaccompanied test drive and hybrid vehicle had battery topped up as requested. Bailey was both professional and friendly can recommend for easy tran... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Chartwell Drive, DE21 6BZ, Derby, Derbyshire, United Kingdom
- 01332 508638
Over 1000 new cars every week
4.6
Excellent
1K reviews
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Sales service seemed OK unfortunately…
Sales service seemed OK unfortunately the type of car I bought jeep renegades have not got a very good reputation I have since found outso hope things don't go wrong I have spent enough buying the car I am hopeful no major problems occur
12 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Alex took good care of us
Alex took good care of us, top marks to his kind nature.
Only down side is still waiting for paperwork for last service which was promised was done before we bought it
14 September 2026
Reply from Motorpoint - Derby
Hi Annette,
I'm glad to hear Alex looked after you upon your visit to us, the feedback will be passed along to him directly. I'm sorry to note of paperwork from the last service completed missing, if this is still outstanding, please make contact to me on 01332 648468 and I can certainly look into this for you
Many thanks
Motorpoint Derby
After sales
Had a couple of problems after purchase but these were sorted out efficiently.
Chloe was amazing and got everything sorted without delay
7 September 2026
Really helpful staff
Josh and Wes were really helpful
Is getting us a car sorted. Really polite and put us at ease throughout the whole process.
11 September 2026
No aftercare service
Bought a car in early August but have still not received the log book which was sent for by post by Motorpoint, was told by the DVLA this should take about 4 weeks it is now 5 so they are regarding it as lost .I have now rang Motorpoint 4 times ,3 times I was promised a call back that never happened and on the 4th occasion I was just ignored so it seems when you want to buy a car they ll go to the ends of the earth but the aftercare service is none existent!
14 September 2026
Unprompted review
Reply from Motorpoint - Derby
Hi Caroline
I'm sorry to hear of the issue with the logbook not arriving with you yet, if this is still an issue, we would like the opportunity to discuss this with you, please contact me on 01332 648468
Many thanks,
Motorpoint Derby
Taylor and conor were amazing sorted…
Taylor and conor were amazing sorted everything out for us , service was exceptional and staff lovely
12 September 2026
Brilliant
Brilliant, absolutely floorless customer sales, all the staff involved where so nice and so professional at there jobs, right from the first viewing and right to the handover. This is our 3rd car over the last 8 years from Motorpoint and they are so good. We had a budget we had to stick too and the chap we saw (Conor Webster) went out on a limb and was so accommodating to find us a vehicle to fit within our budget range. There's a reason why we keep going back to Motorpoint, the service and cars are spot on. Thank you guys, Karon & Dave Stewart
2 September 2026
All staff very helpful
All staff very helpful, explained process and provided information on MOT’s, service history, owners, insurance bands, and time left on manufactures warranty. Explained extended warranty availability. Was very impressed. Thank you
28 August 2026
We had used MotorPoint quite a few…
We had used MotorPoint quite a few years before when buying a car so when we decided to part with it we decided to go back. We saw a particular car on line and as it was at our nearest branch we went to look. And with the assistance and knowledge of one of the sales team we were very happy and made our purchase, trading in the original car we got from them too. Can highly recommend them.
1 September 2026
Helpful and friendly staff
31 August 2026
Really well looked after
Really well looked after. Easy process and quick turnaround. I was able to collect car within a few days. The staff are friendly and helpful. I noticed that speaker wasn't working and they are now sorting it with no issues at all. Good communication.
31 August 2026
Reply from Motorpoint - Derby
We're so pleased to hear you felt well looked after and that the process was easy with a quick turnaround. It's wonderful that our staff were friendly and helpful, and we're glad we could sort out the speaker issue promptly with good communication.
Thank you
Motorpoint
Reply from Motorpoint - Derby
We're so pleased to hear you had a positive experience with our service and found our pricing to be good. Thank you for your valuable feedback!
Thank you
Motorpoint
The sales perosn Jake was very helpful…
The sales perosn Jake was very helpful without applying any pressure on us
28 August 2026
Reply from Motorpoint - Derby
We're so glad to hear that our salesperson was very helpful and that you felt no pressure during your experience. Many thanks for your feedback!
Thank you
Motorpoint
Excellent customer service
Excellent customer service. Loan agreement took no time at all and had our new car within 48 hours.
1 September 2026
Reply from Motorpoint - Derby
We're so pleased to hear you experienced excellent customer service and that your loan agreement was processed quickly, allowing you to get your new car within 48 hours. Your feedback is much valued and will be passed to the team!
Thank you
Motorpoint
You have been pathetic, both before collection and afterwards.
Ongoing. We wait and see.
31 August 2026
Reply from Motorpoint - Derby
Hi Andy, I'm sorry to note of the 1 star review and thank you for speaking with me in person recently, I can see the vehicle is back on site with us undergoing diagnostics for repair, please do not hesitate to reach me directly on 01332 648468 in the meantime
Many thanks
Motorpoint Derby
The team were very professional and we…
The team were very professional and we were sorted with a new vehicle and driving out on the same day - Geoff was particularly helpful!
31 August 2026
Reply from Motorpoint - Derby
We're so pleased to hear our team was professional and that you were able to drive away in a new vehicle on the same day. It's wonderful to hear that Geoff was particularly helpful, this feedback will be passed on directly
Thank you
Motorpoint Derby
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