Arrived late for appointment but was greeted warmly and made welcome. The whole process of trading in my car and receiving my new car was handled seamlessly. Everything was explained carefully and was... See more
Company replied
Location
Switch locationDurham Road Trading Estate, Durham Road, DH3 2BQ Birtley, Chester-Le-Street, GB
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See what reviewers are saying
I'd never used Motorpoint before, but they had the car I wanted at the best price and I was impressed with my experience. From speaking with Faheem Ramzan, everything went smoothly. Motorpoint moved t... See more
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Motorpoint itself great experience, staff very helpful. However I paid for extra Warrenty for piece of mind. What a con, so many hidden extras. My stop / start wasn’t working after 4 weeks from purcha... See more
Company replied
Kate was brilliant, i called after a failed car collection from another company, had a look around and spoke to her about a tesla i liked. She quickly sorted all my questions etc and arrange my collec... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Durham Road Trading Estate, Durham Road, DH3 2BQ, Birtley, Chester-Le-Street, United Kingdom
- 0191 2837864
Over 1000 new cars every week
4.6
Excellent
935 reviews
Asks customers to review
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Reece was very polite
Reece was very polite, informative and helpful throughout the process.
Thank you
1 July 2026
Reply from Motorpoint - Birtley
Hi Steven,
Thank you for your review. I am pleased to hear your experience was a good one with Reece and that he was able to assist with your requirements throughout the car buying experience. Please do not hesitate to get in touch if you have any questions and I will be sure to pass your kind words over to Reece!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Good customer service no hassle
1 July 2026
Reply from Motorpoint - Birtley
Hi Gerald,
We are so glad to hear that you had a hassle-free experience with our customer service. We truly appreciate your kind words!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Excellent service overall Very helpful…
Excellent service overall Very helpful salesperson.
Only thing that was frustrating was poor communication following visit to Motorpoint when I spoke to member of staff with a query on same day of visit and asked to speak to salesperson and was told they would pass message on and call me back but that didn’t happen
Again Motorpoint rang on 3 separate occasions 5 days later however it wasn’t the same number given to me by salesperson and no voicemail was left so I didn’t answer thinking it was a scam. The calls were to tell me the car was in the garage having been delivered from another garage. I could have had car earlier than when I purchased it. The salesperson did apologise.
30 June 2026
Reply from Motorpoint - Birtley
Hi Elizabeth,
We appreciate your positive feedback regarding our salesperson's helpfulness. We are genuinely sorry to hear about the communication issues you experienced, particularly with the missed call-back and the unrecognised calls about your car's delivery. We understand how frustrating this must have been and we are reviewing our internal communication processes to prevent similar occurrences. If we can assist you further please do not hesitate to get in touch. Our contact number is 01912839450.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Jolaoye
Thank you for your great review. I am pleased to hear your experience was a good one.
We hope you enjoy your new car! 🚗
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Stephen,
We are so glad to hear that our team was friendly and provided you with excellent service. We truly appreciate your kind words and positive feedback.
Thank you
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Clare,
Thank you for taking the time to leave us a fantastic review. I am thrilled to hear that you found your experience quick and easy with the team.
If we can assist you further please do not hesitate and to give us a call!
We hope you enjoy your new car! 🚗
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Bought a car 4 months ago
Bought a car 4 months ago. Not done many miles. Paid over £20,000 with 3 years warranty. I always wait a little before reviewing. And this why... 4 new tyres after 4 months when you pay that much money is mental!!!
Not sure who they have completing the MOT and service in there. A garage who pride themselves as much as these guys so surely shouldn't be this awful?
Please pay an extra 2k and buy from an actual audi, cupra or BMW garage etc. They are just roll in roll out and only care for quick sales.
Also 1 other thing to mention. About a week after you buy your car they absolutely hound you to review them. Clearly they're trying to get you to give them a good review while you're happy with your new car before it has several problems in 3 months
4 July 2026
Unprompted review
Reply from Motorpoint - Birtley
Hi Seamus,
Thank you for leaving us a review. I am sorry to hear that you had some issues with your vehicle a few months after purchase. Our vehicles go through very specific PDI checks to meet our Motorpoint standards before the vehicles are sold. If there are any components that do not meet standard these will be rectified pre-collection to ensure they do.
Unfortunately I cannot find your details with the email address provided but if you wish to raise these concerns further please drop me an email on Kimberley.herron@motorpoint.co.uk.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Deborah,
Thank you for the positive review. I’m pleased your experience with us was a smooth one and that you found the team professional throughout. If you have anymore questions please do not hesitate to contact us!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reece and Lee were very approachable…
Reece and Lee were very approachable and able to answer my questions and queries on the whole purchase process. One disappointment is the tyre pressure warning light came on as I drove off the forecourt & 2 wheels were missing dust caps. Easily rectified with Amazon.
28 June 2026
Reply from Motorpoint - Birtley
Hi Claire,
Thank you for taking the time to leave us a great review. I am pleased to hear Reece & Lee were able to offer you a fantastic service. We are sorry to hear that there was a couple of things that didn’t go quite so smoothly and hope this has now been rectified. If not, please do not hesitate to contact store on 01912839450.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Best service…
1 July 2026
Reply from Motorpoint - Birtley
Hi Krzysztof,
Thank you for taking the time to leave us a great review!
I am pleased to hear that you had a fantastic experience with us and we were able to offer you great service.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Usually a 5 star service
Usually a 5 star service, not this time however.
This is the 4th car we have bought from Motorpoint in the last 2 years.
As I said , usually 5 star service
It has to be said though that the salesperson who dealt with us was amazing, very helpful and had plenty of time to go through everything and explain any queries we had etc, couldn’t fault her (Kate Smith at Birtley branch)
On collection of the car there should have been a mot and service carried out, I was informed that the mot had been done but the service hadn’t, no problem, can bring it back for service.
On checking car, it was found that the passenger seat switch wasn’t working,they took it to workshop and said required a new switch.
Switched ordered and car booked in for switch fitted and service.
So far so good 👍🏻
When I got home I noticed sat nav not working and car wasn’t showing as mot complete on gov website, also, car not cleaned inside, took photos and went back next day.
Workshop looked at satnav and said they would get back to me, they still said car had mot done.
On further investigation, workshop informed Kate that it hadn’t been done.
Received phone call, it needed to get booked in for sat nav repair.
Car was booked in for mot, service,sat nav and seat switch,
All completed and sorted without problem.
My gripe is however, that when I mentioned again about the interior and showed the pictures of the dirt etc inside the car I was told that customer services wouldn’t book it back in as it had already been in once for other stuff and wasn’t allowed to be booked in again so there was nothing they could do !!
That to me is not acceptable,
That one thing has spoilt an otherwise 5 star review for me.
Again, Kate was amazing throughout.
Everything else was great but selling a dirty car is a definite no for me.
Looks like I will be footing the bill to have a valet done on the car.
Updated after reply from Motorpoint
Pleased to hear you are reviewing procedures going forward, however, that is no help to me.
Still leaves me paying for a “comprehensive interior cleaning”
30 June 2026
Reply from Motorpoint - Birtley
Hi Richard,
We appreciate you taking the time to share your detailed feedback regarding your recent car purchase. We are genuinely concerned to learn that your experience, particularly with the car's interior cleanliness, fell short of the 5-star service you've come to expect from us over your four purchases. We understand your frustration with having to address multiple issues after collection, and we acknowledge that the car's condition upon delivery was not up to our usual standards. We are glad to hear that one of our team members provided exceptional service throughout this process. We are actively reviewing our internal procedures to ensure that all vehicles are thoroughly inspected and prepared before collection, including a comprehensive interior cleaning. Your comments are invaluable as we continuously strive to improve our service for all our customers.
Thank you
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Stacey,
We're so glad to hear that you had a really good experience with Reece! We appreciate you taking the time to share your positive feedback.
We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Thank you Kate
Made to feel welcome and never rushed. Kate is exceptional. Provided every detail and answered all our questions, ensuring we were making the right decisions. A huge thank you again to Kate
29 June 2026
Reply from Motorpoint - Birtley
Hi Tony,
Thank you for leaving Kate a great review! I am pleased to hear that Kate offered you a great service and answered all of your questions.
If we can assist you further please do not hesitate to get in touch & I will be sure to pass your kind words over to Kate!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Good Afternoon,
Thank you for your review!
I am pleased to hear that you were happy with your experience with us and that you would recommend us in the future.
Please do not hesitate to get in touch if we can assist you further.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
The young man Reece
The young man Reece, was very knowledgeable and helpful.
He made me feel very confident on my test drive as I had never driven an automatic car.
23 June 2026
Reply from Motorpoint - Birtley
Hi Mary,
Thank you for taking the time to leave us a great review! I am pleased to hear that Reece was able to offer you a fantastic service and made you feel comfortable throughout.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Stress free
Very knowledgeable sales expert who went above and beyond to please! Thank you to Kate Smith
21 June 2026
Reply from Motorpoint - Birtley
Hi Ashley,
We are delighted to hear that our sales team provided such knowledgeable and exceptional service. It's wonderful to know they went above and beyond to ensure your satisfaction.
Thank you for your review!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Quick transaction very helpful good…
Quick transaction very helpful good vehicle good customer service
19 June 2026
Reply from Motorpoint - Birtley
Hi David,
We are so happy to hear that you had such a positive experience with us and found our service helpful. We truly appreciate your kind words.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Lee the salesperson was excellent…
Lee the salesperson was excellent throughout the process. I couldn’t fault his professionalism and commitment. It would have been 5 stars but I dropped one star as the PDI could have been better. Externally it was flawless but internally it would have benefitted from another 10 minutes with the hoover.
16 June 2026
Reply from Motorpoint - Birtley
Hi Alistair,
Thank you for taking the time to leave us a great review! I am pleased to hear that you had a great experience with Lee and sorry to hear you were not happy with the internal clean on the car.
If we can assist you further please do not hesitate to get in touch! We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Excellent part exchange valuation
Excellent part exchange valuation, professional and courteous staff from the initial call to picking up my purchased vehicle. This is the first time I have purchased through Motorpoint… very happy with the service I received. The vehicle was exactly as described and I have already recommended using Motorpoint to my friends and family.
16 June 2026
Reply from Motorpoint - Birtley
Hi David,
We're so pleased to hear about your excellent experience with us! It's wonderful that you found our team professional and courteous, and that your vehicle was exactly as described. Thank you for recommending us to your friends and family!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Non high pressure sale.Friendly and…
Non high pressure sale.Friendly and efficient salesperson (Rosse). Quick and easy process. The whole selling and buying process took less than 24 hours.
21 June 2026
Reply from Motorpoint - Birtley
Hi Dave,
Thanks for the review! I am pleased to hear you felt at ease during your visit to us! If we can assist further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
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