Motorola Reviews 

Ordered a moto tag great product but very poor service apparently due to a delivery problem I waited over 8 working days for delivery, expected better from a global company

I loath Motorola phones. Granted i bought this one in desperation and relatively cheaply but i paid for it. Motorola did not give it to me as a charity case and i am thus obligated to accept shody corporate practices and poor manufacturing. The Company's current standards leave a lot to be desired the constant freezing/ sticking when i use the phone be it adding a contact, searching the web for a retailer in London or Tokyo, the delayed responces in real time when i need to click on links to verify accounts as much as 40/ 50/ 60 seconds pass before the phone burps and lurches opening the browser. When filling out online digital forms this delay and freeze is so stressful too bc i never know for certain that the information has been received and recorded correctly by the site i am trying to communicate with ie applying for my Repeat prescriptions every month! The persistent & constant crashes when i research "hard" stuff such as production techniques online. That daft, shrieking "Hullo Moto" every time i have to restart the damn phone- Motorola does not pay me to advertise their product constantly overriding my phone's settings when i mute this feature- i got yelled at by a librarian with the phone going crazy in public at the packed local library. The list goes on interminably. As for contacting Motorola forget it!

Mercifully the new iPad should be delivered soon. And the new Honor (cheap) phone is charging its a lot quieter, has no nerve wracking shrieking audio message to broadcast and is far more reliable!

Used to be great brand, now completely rubbish. No customer service, non working phones.

There is "delayed and missing notifications" problem with Moto phones. Users started complaining about this almost year ago and Motorola did nothing to solve issue.

Delayed notifications means you will be not reachable and get missed calls and late messages. Basically useless phone.. you can contact others but you are not really contactable.

Motorola only advice is to Factory reset your phone, which only resolves issue for 1-2 weeks before notifications stop working again. (never mind horrendous process of backup , restore and setting up phone again)

Users been also experimenting with all possible settings: battery and data unrestricted use, locking apps etc.. none of which resolves problem long term.

Motorola did nothing to resolve this for almost year.
Their support is completely useless and only apologies for delays in fixing issue. But its been almost year since first reported!

I strongly advice you to avoid this company and I had 5 motorola phones in past which all were great value devices. Not anymore.

I bought a Motorola 14 from O2 shop in Boston on Wed 10 July 2024. Over the next 3 days, it broke down every day and would not work after entering the correct pin number (which I had wrote down). The phone worked during the day time, when I must have entered the pin number at least 50 times but when I woke up the next morning it would not work. I took the phone back to the O2 shop on 3 seperate occasions, but each time it stopped working again after they had got it going. Terrible phone, I will never ever buy another Motorola in my lifetime and would recommend readers do the same. I returned the phone and exchanged it for a Samsung, a million times more reliable.

I just purchased Motorola edge 50 pro
And company is advertising it as a IP68 phone but in 10 days phone collapse under 2 3 minutes of rain which not as per IP68

and there service centers are very bad the are not understanding the problem of customer

Highly risky purchase not recommended
And this all happened in just 10 days

Discusting service from what is a dying brand. Purchased a Motorola G84 and had poor download speeds over wifi since day one. I wasn't aware that the phone was to blame at first. This phone has an under specced antenna that will only achieve a maximum download speed of 300Mbps over WiFi. They are covering up this issue and advising there is nothing wrong with this device. I have sent the device for repair for it to be returned as repaired with no actual testing to prove this.

I have gone back and forth with their very poor customer script reading service team trying to dismiss the fact that all the G84 mobiles have this issue.

Poor form, poor customer service and shocking company.

Avoid Motorola, at all costs.

Been a devoted customer of Lenovo for over 30 years and Motorola over 10 years but will never, ever buy another Moto or Lenovo product. Although products quite reliable, Customer Service is non-existent. When you most need it, no-one to be found. Do not honour money-off coupons. Do not correspond. Atrocious service. How not to run a company - look no further.

My phone went back to motorola for a screen repair after 5 months and in repair process my phone got lost I made two phone calls to motorola at a cost of £21 what a joke I have to pay for calls of a fulty phone off the five months from new , motorola have got to be the the worst company I've ever dealt with, shocking and will be going back to samsung

I have a Motorola Razr 40 Ultra and SwiftKey doesn't work on the external screen. I won't use Gboard as it's horrible, so my expensive phone is only 50% operable. I've tried contacting Motorola many times and they ignore any emails sent. Also tried live chat, but when I went to find IMEI number in settings, the chat had dissappeared when I got back to the browser. So now I'll have to sell this phone as one of the main reasons I bought it was because of the great reviews for the external screen, which is useless to me. Probably get a Samsung Fold next time, despite their bloatware.

Bought a baby camera and been asking for advice for almost a month and no responses given, just a link for a form to fill in and still haven't been contacted. Desperately needed an extra camera for our newborn but looks like I'll spend my money elsewhere. Waste of time, don't bother buying any baby items off them

I bought my device in UK. Moved to Thailand and had my screen broken. They told me they cannot repair it in Thailand because I bought it in UK and they also cannot accept it in UK because i will send it from another country .

So the only chance I have to repair it is to go myself to UK, which will cost me more than a new device.

Please, make yourself a favour and buy your phone from a professional worldwide company, like SAMSUNG or APPLE

I wish I could give a minus score. I bought a Moto G13 just over a year ago. I experienced problems with the microphone after a few weeks, people could not hear me speaking to them. This happened every so often, apparently it is a common fault with the phone. After a bit of hassle Motorola authorised a warrant repair and sent parts to a local phone shop. This has not helped at all. The only way to contact Motorola is through a chat bot and email. After asking via return email for a replacement they stopped all communication with me. I have tried through the chat bot again and spoken to one of their call centres via it but they just fob me off. Please do not buy anything from this company. They used to be a great company but now do not interact with customers and do not give any degree of customer service. I have now wasted my money with them and am being forced into buying a new phone from a genuine company and not these con men at Motorola. They are also part of Leveno

Wow I never knew they had such crap rating, untill I bought this G84 5G phone which Is to replace the honor phone I had dropped to go with my honor smart watch magic 2

But of course I now don't get notifications on my smart watch because when I try and enable them by toggling the switch on the app it says disabled for "my security" what a load of crap it's to force you to buy a Motorola smart watch which now I will never do they fig there heels in I'll dig mine in further I will never buy a Motorola product as long as I live this phone will be going back to Argos as have only had it a few days and will take to all forms of social media to let everybody know about their dirty tactics to flog more of their products, after all it's sn android phone and an android smart watch

Also when called Motorola support to see if there was a way to fort this agency said no as soon as I accused the company of doing it deliberately he put the phone down on me

So now I understand these frankly absolutely shocking ratings

If I could give zero I would. They advertised a warranty which I purchased and then changed the deal that was offered. Despite my attempts to get customer services to understand they are putting the blame on me. Absolutely appalling company to deal with. I have bought motorola phones for years but no more.

Bought moto g100 for 250€ from third party retailer and it broke down after just year i put it up for warranty repair but they got me new thinkphone by Motorola (1000€) would recommend 5/5.
Thank you Motorola

Worst customer service, slow returns service for a faulty device, no updates, chargeable contact number, failure to respond/update on repair when promised and last (but by no means least) an update on their repair tracker which suggests repaired phone has been delivered which is a complete fabrication. Small claims court it is then!

Razr screen issues
Bought a Motorola Razr mobile phone in August of last year. In December the screen developed a fault - a line running across the fold of the phone on the screen. Was told by Currys that they could not repair it as it's a Motorola and I contacted the manufacturer's customer support. They collected the phone and their third-party repairer (SBE) told me the phone was physically damaged and I could pay just under £290 to have it repaired. Argued my case as the phone was literally just 4 months old, in excellent condition other than the screen. I'm not exactly in the habit of wrecking something I've just spent £800 on. Then contacted Motorola customer support and they spoke with SBE and found with them. Problem is it is my word against SBE's that the phone was damaged (in their opinion, by me). As a customer I have no recourse against this and I have to take their report as factual, and therefore not covered by the manufacturer's warranty. Would rather have the phone be destroyed than spend nearly £300 having it repaired for it probably to do the same again.
Expensive lesson learnt and will not be buying anything Motorola ever again. Joke of a way to treat customers. Reading some of these reviews, it's apparent that other Razr customers are having similar issues. Must be that we all damage our phones...

Motorola Razr 40 Ultra user, an expensive phone. I have it for 6 months before the screen developed issues. Sent back under warranty with zero damage, screen protector in place and phone cases always used and Motorola claim they don't cover the screen AT ALL on their touch screen device. Shameful. Never again.

have to say i wasnt happy at all at first, as i could not get android auto to work, but i finally found the solution and now its a thumbs up for me 😁

I purchased a Motorola G9 Play and it was advertised inclusive of Android 12 and 13 upgrades, to future proof it with updates and all importantly security updates.
Motorola has broken it's contract with the sale, as it has not provided Android 12 and 13 as stated in the sales description.
Shame on you Motorola. I hope the European Union Trade Authority fine you millions. I will be forwading my concerns.