Motormoolah Reviews 898

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 525 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, finding the process of selling their car to be professional, seamless, and easy. Many appreciate the fair and competitive prices offered, often noting that the quoted price remained consistent. The staff is consistently praised for being helpful, courteous, and providing great communication throughout the process. The payment process is also a strong point, with funds often transferred immediately and without fuss. However, some customers experienced issues with the user experience, such as challenges with uploading photos or repeated emails after a price was agreed upon. A few people also mentioned that the initial collection arrangements were not followed through. There were also instances where the final offer was significantly lower than the guaranteed quote, leading to lengthy negotiations and dissatisfaction with the price adjustment.

What people talk about most

Service

Users describe positive interactions with service. Customers frequently praise the friendly, courteous, and... See more

Price

People report positive experiences with price. Many customers received fair and excellent prices for their... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Payment

Clients share positive opinions on payment, frequently highlighting its speed and efficiency. Many reviewers... See more

User experience

Customers generally report positive experiences with the user experience, highlighting a professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sold our mini cooper and got a very fair price. Collected promptly without any hassle. Funds transferred immediately before car left. Ben was very helpful and courteous. Very professional and se... See more

Rated 5 out of 5 stars

sold my car to motormoolah and got the highest offer, and understood the car had no history and were so understanding! the onyx collection team, connor and cash were so lovely and friendly and made me... See more

Company replied

Rated 5 out of 5 stars

Straight forward process from initial conversation re my vehicle to obtaining a quote and then uploading of paperwork and collection. All very quick and easy - price quoted didn’t change and monies we... See more

Company replied

Rated 5 out of 5 stars

Overall good and pleasant service. Sold my car with no issues. However when they first attempted to arrange collection of the car the person assigned didn't follow through but after speaking with Mone... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Motormoolah is an extension of Hilton Garage Car Supermarket, one of the biggest independent Car Supermarkets in the UK. The aim of Motormoolah is to make the process of selling your car as easy as possible, with no hidden fees and no intermediaries, enter your reg and we'll value the car to buy it direct from your drive. With our main location in Derby, we proudly serve multiple local areas, including Manchester, Sheffield, Birmingham, Staffordshire, and Newcastle.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

898 reviews

5-star
4-star
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1-star

Replied to 49% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

What a brilliant service.

What a brilliant service.
From start to finish everything went smoothly.
I was kept informed and helped at every stage.
Contacted on Tuesday at 16.00 car picked up on the Thursday 12.45.
What they quoted was what I was given.
Eviwas a five star service

23 April 2026
Unprompted review
Rated 5 out of 5 stars

The process was fast and efficient

The process was fast and efficient. I had never heard of Motormoolah before and they were a pleasure to do business with. They were fast, efficient, helpful and professional. I dealt on a one to one basis with Imogen who was fantastic and I thank her for her help and professionalism. I dealt also with Sham who came to check my car over and uplift it for me. He too was professional and extremely courteous. I would highly, highly recommend that you sell your car through Motormoolah. A great all round service.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Definitely 💯 recommend great customer service

I had never heard of motor moolah before I did a google search for a car buying sites. Motor moolah had good reviews but was still a bit dubious but I went ahead and contacted them. Motor moolah offered more for my car than your more well known car buying sites. From first contact I can honestly say I felt at ease selling my car to them. Imogen dealt with everything so professionally and friendly, she was always there to answers any questions I had. They arranged collection for my car that was suitable for me and payment was in my bank within 15 mins. Would definitely recommend them to sell your car to. Great customer service from start to finish 💯 thankyou

22 April 2026
Unprompted review
Rated 5 out of 5 stars

surprised how simple this was....

I was surprised how simple this was although I did feel, "is this actually true" at one point. Apart from the little misunderstanding of where I lived, very straight forward. Spoke to Imogen who was lovely, gave me a price, talked me through the process. Got a call to arrange collection. The driver called me, Paul, I collected him from the station as we live rural. He started his process, test drove my car, filled in some details and took pictures. This was sent off reviewed and the money (agreed price on original call) was in my account 10 mins later. And off went my car! Great service, fab price! Would recommend.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

This guys are amazing

This guys are amazing, no haggling, the price they pay is the price they offered (obviously I expect you give an honest description of your car). Money transferred within minutes, great communication with collection, lovely pleasant company to deal with!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Overall good and pleasant service

Overall good and pleasant service. Sold my car with no issues. However when they first attempted to arrange collection of the car the person assigned didn't follow through but after speaking with Money Moolah they sorted it and a lovely guy from Assured and did what he was meant to when he said he would. Got paid what I agreed and in a timely manner. I have and will recommend Money Moolah

21 April 2026
Unprompted review
Motormoolah logo

Reply from Motormoolah

Thank you for your honest feedback! We’re really pleased to hear that overall you had a good and pleasant experience, and that the sale and payment went smoothly and on time. We’re sorry for the initial issue with the collection arrangement, but glad it was quickly resolved and that everything was completed properly afterwards. We really appreciate your recommendation and support!

The Motormoolah Team 🚙

Rated 5 out of 5 stars

Seemed too good to be true but it…

Seemed too good to be true but it really was that good!!!

20 April 2026
Unprompted review
Motormoolah logo

Reply from Motormoolah

Thanks so much for your amazing feedback! We’re thrilled to hear we exceeded your expectations. It means a lot that you took the time to share your experience—we really appreciate it!

The Motormoolah Team 🚙

Rated 5 out of 5 stars

Really easy process

Really easy process and had help through Jade the whole way through! Would recommend.

20 April 2026
Unprompted review
Motormoolah logo

Reply from Motormoolah

Thanks so much for your great feedback! We’re really pleased to hear the process was easy and that Jade was able to support you every step of the way. We truly appreciate your recommendation!

The Motormoolah Team 🚙

Rated 5 out of 5 stars

Best market price and quick

Their team are professional, helpful and quick. They bought my car at the highest market price. It was easy and convenient process. Strongly recommended.

16 April 2026
Unprompted review
Motormoolah logo

Reply from Motormoolah

Thank you for your fantastic feedback! We’re delighted to hear you found our team professional, helpful, and efficient. It’s great to know you were happy with the price and that the whole process was easy and convenient. We really appreciate your strong recommendation!

The Motormoolah Team 🚙

Rated 5 out of 5 stars

Such a quick and easy service

Such a quick and easy service
Definitely would recommend over other companies

17 April 2026
Unprompted review
Motormoolah logo

Reply from Motormoolah

Thanks so much for your kind feedback! We’re really pleased to hear you found the service quick and easy, and we truly appreciate your recommendation. It means a lot that you chose us!

The Motormoolah Team 🚙

Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish, kept their promise on the price . Left a happy customer with the offer they said and am sure they were happy with car they received!
Highly recommend if you want a quick haggle free service .

11 April 2026
Unprompted review
Motormoolah logo

Reply from Motormoolah

Thank you for your wonderful feedback! We’re delighted to hear everything went smoothly from start to finish and that we kept our promise on the price. It’s great to know you left happy with the offer and had a hassle-free experience. We really appreciate your recommendation!

The Motormoolah Team 🚙

Rated 5 out of 5 stars

Jade was extremely helpful(even though…

Jade was extremely helpful(even though it was really busy) process was quick from start to finish.Very pleased.

Thank you

11 April 2026
Unprompted review
Motormoolah logo

Reply from Motormoolah

Thank you for your lovely feedback! We’re really glad to hear Jade was so helpful, even during a busy time, and that everything was quick and smooth from start to finish. It’s great to know you’re very pleased with the service!

The Motormoolah Team 🚙

Rated 5 out of 5 stars

Great service all round,thanks Jade for…

Great service all round,thanks Jade for making it so easy.

12 April 2026
Unprompted review
Motormoolah logo

Reply from Motormoolah

Thanks so much for your kind words! We’re really pleased you had a great experience and that Jade made everything so easy for you. We truly appreciate your feedback!

The Motormoolah Team 🚙

Rated 5 out of 5 stars

100% Recommend

The team at Motormoolah were all really helpful & friendly. I shopped around and they gave me the best quote for my car with the best customer service.

The company that came to collect my vehicle noted any damages I had already noted and didn’t try to haggle this down any further (which I was prepared for after reading some of the reviews). Payment was fast and it was a really smooth process!

16 April 2026
Unprompted review
Motormoolah logo

Reply from Motormoolah

Thanks so much for your detailed and thoughtful feedback! We’re really pleased to hear you found the team helpful and friendly, and that you received the best quote along with great customer service. It’s also great to know the collection process was smooth and straightforward, with no unexpected haggling, and that payment was quick and easy. We truly appreciate you sharing your experience!

The Motormoolah Team 🚙

Rated 5 out of 5 stars

Best used car sale website in the UK

I just sold me Car with the help of Motormoolah. Entire process was smooth and I got good price compare to Motorway, Carwow etc. Special thanks to Imogen.

Strongly recommend them.

22 April 2026
Unprompted review
Motormoolah logo

Reply from Motormoolah

Thanks so much for your great feedback! We’re really pleased to hear the whole process was smooth and that you got a strong price compared to other providers. We’ll also make sure Imogen gets your special thanks—it’s lovely to hear she was so helpful. We really appreciate your recommendation!

The Motormoolah Team 🚙

Rated 5 out of 5 stars

Sold my car through motormoolah very…

Sold my car through motormoolah very simple and got a higher offer than anywhere else. Cash and Connor were excellent when collecting. Very friendly and easy to deal with.

22 April 2026
Unprompted review
Motormoolah logo

Reply from Motormoolah

Thanks so much for your great feedback! We’re really pleased to hear you found the process simple and that you received a higher offer than elsewhere. It’s also great to know Cash and Connor were excellent on collection and made everything friendly and easy for you. We really appreciate you sharing your experience!

The Motormoolah Team 🚙

Rated 5 out of 5 stars

sold my car to motormoolah and got the…

sold my car to motormoolah and got the highest offer, and understood the car had no history and were so understanding! the onyx collection team, connor and cash were so lovely and friendly and made me feel super comfortable while they did my check, everything was perfect and closed my finance within 30 minutes. will definitely use again!

21 April 2026
Unprompted review
Motormoolah logo

Reply from Motormoolah

Thanks so much for your fantastic feedback! We’re really pleased to hear you got the highest offer and that our team was understanding and supportive throughout the process. It’s great to know the Onyx collection team, Connor and Cash, made you feel comfortable and that everything went smoothly, including the quick finance closure. We really appreciate your kind words and look forward to helping you again in the future!

The Motormoolah Team 🚙

Rated 1 out of 5 stars

Not worth 1 star

Only giving 1 star because I cant give zero. Been waiting for them to ring for 3 days. They keep saying they'll ring but never do. Terrible customer service.
Do not ever use this company

21 April 2026
Unprompted review
Motormoolah logo

Reply from Motormoolah

Thank you for your feedback, and we’re sorry to hear about your experience with the delays in communication. We understand how frustrating this must have been, and this is not the level of service we aim to provide.

If you’re willing, please contact us directly so we can look into what happened and put things right as quickly as possible.

The Motormoolah Team 🚙

Rated 1 out of 5 stars

I am disappointed with the service…

I am disappointed with the service provided by Motormoolah.

The process initially seemed smooth, and I had completed all the required steps. I had even reached the final stage of arranging a collection date for my car. However, at the very last moment, they suddenly cancelled the transaction, claiming that my car model has a gearbox that is prone to failure.

This reasoning is both unreasonable and unacceptable. My car is in perfectly good working condition with no gearbox issues whatsoever. Cancelling the deal at such a late stage shows a serious lack of professionalism and has wasted a significant amount of my time and effort.

Overall, this experience has made me question their evaluation standards and business integrity. The level of uncertainty and last-minute changes make them unreliable.

I would not recommend this company.

20 April 2026
Unprompted review
Motormoolah logo

Reply from Motormoolah

Thank you for your feedback, and we’re genuinely sorry to hear about your experience.

We understand how frustrating it must have been to reach the final stage and then have the process halted. Our valuation and acceptance checks are based on a combination of market data and known reliability factors, and sometimes these can result in a reassessment even late in the process. That said, we appreciate how inconvenient and disappointing this was for you, especially after investing your time in completing the steps.

We take your comments seriously and will pass them on to the relevant team to review our communication and process at later stages, so we can improve the experience going forward.

The Motormoolah Team 🚙

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