MSP - Motorcycle Spare Parts Reviews 

Reply from MSP - Motorcycle Spare Parts

Updated Aug 14, 2026

Hello Mr. Galibert,

We advise to look at the tracking link of the package when we send this to you.
There has been a lot of notifications.

We have shipped your order on 20-07-2026.
We have sent you the tracking link the same day.
You could have openened the tracking link at any moment and see where your package is and what is happening to it.
Tracking indicates that UPS has tried to deliver to you multiple times.
When they couldn't deliver because you weren't home, they have delivered the package to a service point close to you.

This is also indicated in the tracking along with the address where you can pick up the package.

Unfortunately, this review indicates to me that you haven't opened the tracking at all.
You also have not contacted our costumer service about this, they could have told you that the package was ready for pick up.
UPS has sent back the package after you failed to pick up the package in the 2,5 weeks you could do so.

We will contact you when we have received the package back to us.

MSP Team.

Reply from MSP - Motorcycle Spare Parts

Updated Aug 14, 2026

Hello Mr. Cow,

As explained to you through email:

In the last two weeks, we have received 7 orders with indicated client name ''Public PayPal costumer''.

These 7 orders all have a no-reply PayPal email address and all of them had the same German address.

This is just how these 7 orders came in in our system. Very strange, but this is what happened.

We found out that these 7 orders had the wrong contact details because a German client has received 5 of these orders and he contacted us about this.
When we started investigating we found out that we had 7 orders with the same name, email address and delivery address.

Your order, unfortunately, was one of these 7 orders.

We have expained to you that we have received these orders all with the mentioned PayPal name and PayPal email address.
Because the name of the client in all 7 of these orders is ''Public PayPal Costumer'' and the email address is a no-reply PayPal email address, we obviously assumed that these orders were forwarded through PayPal

I have Also explained that we had already sent our German client that has received these orders a return label to ship back the packages, including yours.

We have received the packages back in our office the day after our contact. I could have send it to your correct address as I offered to you.
Unfortunately, this wasn't good enough for you and you demanded a refund.

And let me be clear here, you demanded a refund, you did not have to beg for it.
All I needed was the email address you used to place the order.

First I tried to refund you through PayPal. Because of the PayPal name and email address in your order, we assumed that you have paid for your order using PayPal.

I could not find your payment in PayPal so I asked you to open a PayPal claim so we would get notified and I could refund you when we receive this notification.

This is when you told us that you did not even pay with PayPal.
I asked you what email address you used to place the order.
With your email address I can look into our payment system for any payments other than PayPal and I can refund you.

I have refunded you the minute you have sent me your email address.
Again, you did not have to beg us.

We now have found the problem and we took measures so that no order in the future will have this same problem.

In addition we now have a filter on all of our orders so if we unknowingly receive another order with this PayPal details, the order will not get processed and we will receive a notification.

We do not have an attitude, I tried to exlain the situation to you, but you do not seem to care and you do not seem to believe that this is something that has just happened to us and that we really cannot do anything about this.

We have replied to every email of yours within 1 buisiness day of you sending them. Most of them are replied within 1-2 hours.

Sending us 3 consecutive emails within a couple hours of eachother when we are out of office and asking us why we do not reply does not mean that we “don’t get back to you for a while”.
As unfortunate as it is, we are not robots and we do not work 24/7.

Your details are save as we did not even receive them.

We're sorry that you’re happen to be one of these 7 orders that we have received, but we have helped you accordingly and tried to solve this for you.

The rest of these 7 orders has all been sent back to us and are allready on their way to the correct costumer.

Unfortunately, you just demanded a refund which we have immediately initiated.

Thank you for understanding.

MSP Team.

Reply from MSP - Motorcycle Spare Parts

Aug 7, 2026

Hello Mr. Burch,

We're unsure what you mean.
We have shipped your package on 21-07-2026 and you have received it on 27-07-2026.

Shipping to Australia usually takes 3-4 days as we are based in the Netherlands.
You have received the package after 6 days.
This isn't considered as a delay.

I see that you have paid with PayPal.
When you do this, our system copies the address you have on your PayPal account.

This will get forwarded to the shipping company without any action required on our part.

We haven't received any message from UPS that the address was wrong or incorrect. I also do not see any communication between us that implies so.

If there was a delay with the shipping company, I hope it doesn't reflect badly on us.

If there are any delays, we can always contact UPS for you.
They usually react the day after we ask them about shipments.

MSP Team.