MotorCheck.co.uk Reviews 

81
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Bought a bundle first one ok, second took a day to load, 3rd one hasn't loaded after 4 trys. Premium phoneline, which I tried after idiot reply bot time waste, and waiting for a teammate to reply af... See more

Rated 5 out of 5 stars

Came to light (via a call from Toyota) that my husbands new - used car, purchased from Britannia Motor Sales in Newport Wales, was still under finance! Didn't think we needed to check when buying... See more

Rated 5 out of 5 stars

For one or another reason my payment didn't go through, whilst it did. So I reported it immediately, it was a computer error and my report came within 15 minutes. The peope I was dealing with were ext... See more

Rated 5 out of 5 stars

I found them very useful and reasonably priced. To the person that says you can get the info. free, where? in different places? Do I have to access multiple websites? Thank you MotorCheck they gave... See more

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3.7

Average

TrustScore 3.5 out of 5

81 reviews

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No recent history of asking for reviews

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Replied to 20% of negative reviews

Typically replies within 1 month

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3.7

All reviews

(81)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have only been using Motorcheck for a…

I have only been using Motorcheck for a short while but have to say they are far better than CAP HPI, Experian and the rest. No complaints and completely satisfied with the services and my experience with them. These guys are very quick with chasing up finance settlements too. Would definitely recommend. 10/10

7 June 2022
Unprompted review
Rated 5 out of 5 stars

This is for Sammy!

This is for Sammy!

I wanted to say a massive thank you for the help provided, A great example of how all experiences should be when dealing with an issue that can be very stressful.

Kind regards,
Darius EMT support

29 April 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service from Sammy!

Amazing service from Sammy!! We had an issue with accessing the site and getting some data - Sammy was quick, efficient and helpful and resolved my issue in 5 minutes! Would recommend 100%!
Thanks again

28 April 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service & a breath of fresh air to deal with a such a professional company with staff that do a good job and take pride in their work. Very happy I changed over to using MotorCheck. 10/10.

15 March 2022
Unprompted review
Rated 5 out of 5 stars

Was looking at straight swapping my…

Was looking at straight swapping my motorcycle but had a gut feeling about the vehicle I was looking at thank god I parted with £9.99 as the vehicle I was looking at was still under finance! Cheers for the help guys keep up the great work 🙂

17 December 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service received from Stevan, there was an issue with a report I bought which was a stolen discrepancy. Stevan went to the insurer to find out what the actual case with the vehicle was and he was able to have the report rectified in no time atall.

Brilliant response time and a very happy customer

20 October 2021
Unprompted review
Rated 5 out of 5 stars

Had a couple of discrepancies with a…

Had a couple of discrepancies with a vehicle that I was interested in. Stevan was very clear to the process which would happen... He followed up very swiftly, verified that there wasn't a problem, then cleared up the matter quickly with myself, proceeded to clear the discrepancies off the report which then put my mind at ease.

7 April 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service!

I do not normally write reviews but the help that Stevan gave me in checking out mileage discrepancies, explaining why the car I was interested in might have been a taxi and then tracking down the garage that used to service the vehicle was outstanding. Thank you very much.

27 March 2021
Unprompted review
Rated 4 out of 5 stars

Happy with outcome

After a little hiccup, information was sent through to explain/rectify situation to our satisfaction. Would use again.

24 February 2021
Unprompted review
Rated 5 out of 5 stars

Saved myself a lot of trouble

Saved myself a lot of trouble by using MotorCheck before I bought a car. Reports give a lot of information and are easy to use. Their support team was very helpful. I don't know a lot about cars so their advice was very valuable. Eventually found a good car after doing a few checks and went ahead and bought it. Highly recommended

6 September 2019
Unprompted review
Rated 5 out of 5 stars

Top quality product & support

Been signed up for a while now so feel confident to leave an honest review. The product and service is excellent, very easy to use and provides clear information. The support staff have been really good to answer queries promptly.
Overall a good value quality service.

30 April 2018
Unprompted review
MotorCheck.co.uk logo

Reply from MotorCheck.co.uk

Thank you for the kind words Damian.

Rated 1 out of 5 stars

Don't bother

Really rude. Dealt with someone called Shane, I think is meant to be some account manager or in marketing. Asked basic questions and he was just really aggressive. I hung up in the end.

19 October 2017
Unprompted review
MotorCheck.co.uk logo

Reply from MotorCheck.co.uk

Hi Alice,
Thanks for taking the time to leave a review for MotorCheck. From what you say above it looks like we really dropped the ball here. Obviously your experience was terrible, so bad that you felt you needed to start a brand new account on Trust Pilot and take the time to leave a negative review. Highly unusual for a b2b service.

We're keen to make things right with you and hopefully learn from our mistakes. Could you get in touch with us directly on 0330 331 0150? We're anxious to understand what we did wrong....you see we've been through all our calls for the past 4 weeks and we couldn't find any instances where the conversation went badly or could have been interpreted as rude (the vast majority are with very happy customers calling to register new accounts)..neither could we find any calls that the caller terminated early.

It's very strange....

As you've mentioned Shane above we thought we'd ask him too. He's one of MotorCheck's Co-Founders and doesn't work in our call centre but we wondered if it might have been possible that you called him on his mobile?

Shane's generally very pleasant on the phone (unless it's one of those PPI calls which he does dislike) but he hasn't had any calls from an 'Alice' recently either. Could it be that you dialled a wrong number?

Regardless, it's important to us that we make it up to you. Assuming you're a car dealer that uses car history checks (we are a trade only service) we would be happy to put some free credit on an account for you. We have over 1,400 dealers with us now, the vast majority moving across from CAP HPI or Experian and saving more than 40% on their bills and we want you to enjoy those same savings.

Please do get in touch......as you can imagine we would be very interested to learn what company you work for and confirm if indeed it's at all possible for us to work together.

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