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2.2
8 reviews
No history of asking for reviews
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Damn I should've read the reviews first. Doesn't look like new management has sorted out the problems. Order placed 2 weeks ago. No answer to email request for updates, got through on phone once and was told customs returned order due to paperwork issues. Was told it would be sent immediately thats 7 days ago. Will have to cancel order recover money. Then order from reputable company.
Had a very bad experience with this vendor. I ordered on Easter Monday on the basis their website confirmed the part would arrive within 2-3 business days so, delivery Friday was a fair expectation. I had to send an email and then call to find out what was happening. No reason was given other than they had an email issue. A tracking number appeared but Aus Post was still waiting to recieve the item. No change to this for 2 days. Sent an email asking to cancel and still no response, I then cancelled the transaction via the bank and then rang to let them know. He wasn't happy and when I mentioned I would left a poor review he said "I don't give a f*#k" which seems reflective of his attitude to customer service. Strongly suggest purchasing elsewhere.
Scam site took money and heard nothing after first email. Avoid at all costs
Took my money and no delivery back in October avoid this business at all costs
Looks like we have been scammed too!!
Failed to respond to emails and phone, but I did get a text reply to say "orders have left". Still no sign, no tracking details.
ABSOLUTE SCAM
Ordered the parts and nothing showed up. Tracking number was fake. Spoke to the sales rep again and said they would resend but nothing again. The business location address on the website is also fake!!
Got an order confirmation email. No dispatch email. Waited a week and radio silence. Tried calling the number and only after multiple times someone picked up and said they would give an update. Hung up and silence again for two days. Called over ten times at different times throughout business hours. Messaged me and said will have an update that afternoon. Surprise! radio silence again. Now saying the part was ‘sent back because it was damaged’ by auspost and will refund. Asked for a refund confirmation email. Ignored. Not holding my breath at actually getting a refund. Avoid at all costs.
I placed an order, got a confirmation and then radio silence, I have tried to contact them by email, phone and their facebook. the owners also seem to own Parts Factory "The Future of Car Parts"
this has the same phone number, so I suspect is also a scam
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