Everything went well, with no real holdups, and the finance deal was clearly explained. There were no hidden fees or anything like that. You have to do a security check that involves sending a video o... See more
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vanwise are an excellent company from Irfan to Enrico the whole team were superb and helped immensely.. finance was quick n easy .. and the handover went as good as you'd expect ..10/10
Happy with the loan terms. However it was a pain having to do the photos online as not tech savvy. Was impressed with how quickly a decision was made. Simon the salesman was very thorough with the... See more
I have used MotoNovo for my car purchases in the past and am using them again now. Very reliable company and competitive rates. Would highly recommend.
Company details
About MotoNovo Finance
Written by the company
Who we are
We help thousands of people just like you to fund their next car, van or motorcycle.
When you become our customer, you’re in safe hands. We’ve specialised in motor finance for over 40 years, and are recognised as one of the best car finance providers in the industry.
We’re part of the Aldermore Group, which includes Aldermore Bank plc. Aldermore offers a range of personal and business finance, and savings options.
What we do
We offer finance through trusted dealerships across the UK. Instead of you having to buy the vehicle outright, we purchase it from the dealer. Then you make monthly repayments to us over a set period of time.
Contact info
Two Central Square, CF10 1FS, Cardiff, United Kingdom
- 0333 200 0030
- info@motonovofinance.com
- motonovofinance.com
4.7
Excellent
36K reviews
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Decent
Have used MotoNovo twice now for car finance, and there has never been an issue. Always straight forward.
12 August 2026
I found the whole experience easy to…
I found the whole experience easy to follow, I have never arranged finance on line before but it was all very straight forward with the application and forms to fill out. I would definitely recommend your services .
7 August 2026
Didn’t actually have any contact from…
Didn’t actually have any contact from moto novo, just a quote and some emails
14 August 2026
Very helpful & dishonest the same time.
7 August 2026
I was very impressed at the speed of…
I was very impressed at the speed of the decision and was informed the same day by the proprietor. Then all the information was detailed in the email very clearly and concisely.
Really impressed. 👍🏼
7 August 2026
Straight forward
17 July 2026
good relible service,thank you
6 August 2026
Easy and straightforward to do
Easy and straightforward to do. Helpfull advice along the way
13 August 2026
Smooth and easy transaction
15 July 2026
Very easy to communicate with and…
Very easy to communicate with and helpful
They fully explained how much I would be paying back with interest and helped me to purchase my new car
6 August 2026
New Car Purchase.
Fast and efficient service whilst arranging my car finance. This made my latest purchase run smoothly from start to finish.
13 August 2026
Easy straight application happened so…
Easy straight application happened so fast with not hassle whatsoever brilliant company first class service really happy with my car definitely use again thank you moto novo
13 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A year after a near‑fatal incident, MotoNovo still denies responsibility — and their treatment of a disabled customer has been appalling
It has now been over a year since I narrowly avoided a potentially fatal accident caused by a vehicle financed through MotoNovo — a vehicle later confirmed by an independent engineer to be sub‑standard and not fit for purpose. Despite clear evidence of serious mechanical faults, MotoNovo continues to deny any responsibility for financing a defective and unsafe vehicle.
What has made this experience even worse is their complete disregard for disability protections. I repeatedly informed MotoNovo of my health condition and vulnerability, yet they consistently failed to make reasonable adjustments, ignored medical evidence, and subjected me to a prolonged, exhausting process that no vulnerable consumer should ever be forced to endure. Their behaviour shows a clear lack of understanding — or respect — for disability rights.
On top of this, MotoNovo’s handling of the case has shown a total lack of compliance with consumer credit law. They refused to investigate the fault properly, attempted to shift the burden of proof onto me, and repeatedly pushed me towards options like voluntary termination instead of addressing the defective vehicle they financed. Their actions contradict the basic obligations of a finance provider under the Consumer Rights Act and Consumer Credit Act.
After a year of stress, financial loss, and institutional indifference, MotoNovo still avoids the core issue:
the vehicle was unsafe, the evidence is clear, and their treatment of a disabled customer has been unacceptable.
I strongly urge anyone considering MotoNovo to avoid this trap. A finance company should protect its customers — especially vulnerable ones — not expose them to danger and then deny responsibility.
27 August 2025
Unprompted review
Reply from MotoNovo Finance
Hi Jarek, we're sorry to hear about your accident and that you're unhappy with our final outcome and your recent experience with us. You can refer your complaint to the Financial Ombudsman Service up to six months from the date of our final response letter. You can get in touch with the Financial Ombudsman Service by visiting their website: Financial Ombudsman Service: Our homepage.
We always strive to work with our customers in a way that supports the individual and their needs. If you'd like to discuss your experience further, please email customercare@motonovofinance.com with your full name, DOB and vehicle details so we can look into this further as we're unable to discuss personal details over a social media platform.
Many thanks,
Team MNF
Just really simple
Just really simple, honest, upfront, informative and no sneaky surprises
15 January 2026
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