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Sadly I have had to return my car as I no longer have a driver, but my experience was made easy for me by the 2 people I spoke too, they had patience as I sometimes struggle to formulate sentences, my whole experience with mobility from my first car to now has been pleasant have no issues and would return if I get a driver again
I asked for help from a motobility advisor called
FRANCIS at 10.50am .
Passive / aggressive approach and totally unacceptable attitude towards disabled people.
Problem was not solved and Francis put the phone down , ended call ha ring failed to help.
Bernadette / unpaid carer
Absolutely useless. If your thinking of joining them for you Mobility needs don't bother. You get passed from pillar to post between them and the dealship in my case is Bristol Street Motors who are even worse.
Always gave the best reviews as believe they are extremely caring and helpful ,
Been on scheme 15 years , but a stolen BMW crashed into my car while parked , and it was written of due to damage
Anyways placed order for new car 16/2 , but received a call from car dealer stating my Account s on suspension called Motobility when I asked why ? was told I haven’t paid access fee of £100 but only received it on 13/2 , so when I explained I’ve not even been given a week to pay and your suspending my account she said she will look into it but was then cut of
4days not paid do they think disabled people have money sitting in their account, with the way everything has gone up bills Ect
Sorry but had to put this up
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