Motion RC Reviews 1,121

First of all, just to get to a person starts the review off with. 6! My situation of finding the right retracts for this project will be completed because Motion has quite a wide range of parts! The simple fact there was an issue with the retract discovered out of the package . I contacted Motion and after sending pictures they are sending a new unit! No hassle just good service. Which make the review a 10 in my book!

Issue was resolved quickly. Thank you motion! :)

You gentlemen at motion RC exceed my expectations over and over again which is why I continue to patronize your business always there to help always do help great sales and service and tech support is beyond thank you again

Very fast and efficient shipping of order. I did have a technical issue after recieving my order, but issue was solved by friendly and skillful staff..

Great detailed helicopter. Had trouble at first with not removing shrink wrap from transmitter battery. Contacted support. After a few emails I got everything corrected. Powered up helicopter in garage but have not actually flown it yet. A little bit too cold outside. Also charger was defectiveI but I got a store credit for it. Already have several 3S chargers. Kind of pricey but I believe it was worth it. I have about 30 RC tanks, planes, helicopters total. Have bought all but 2 or so from MotionRC. Would recommend this to all.

Very prompt responses from customer service; usually within a day

Inventory (airframes and spares) is very good as well.

Ozzie was very helpful thank you

Even though FedEx lost my Avanti 80mm fuselage , Motion RC replaced it , and ask me to kindly return if FED EX ever delivers the lost fuselage to me . THIS IS AWESOME SERVICE !!

Motion Rc are great to deal with.

I took my new F8 Crusader out for the first time on the first nice day in Jan. I set it up indoors, just hitting the throttle cut to make sure it worked. Got to the field and there was a motor, but no fan attached to the motor. The jet only made noise. I sent MRC service an email asking what fan I should order, 2 were available. The service rep. responded 2 hours later asking for a photo. I sent photo, he sent me whole new motor and fan. This whole adventure took 4 hours. Package is expected this Monday. I asked which fan to order, they sent me everything I need. Outstanding customer service. They have my business.

Motion immediately shipped the missing parts without hesitation!!!

Update: I went back and checked. MotionRC is right, it was clear and I just didn't see it. Importantly, they remove the VAT on their side and so the amount on the Fedex invoice I had was not a double charge. Beauracracy got the better of me and I jumped the gun here. Thanks for responding to this review and making things clear to me. I've just placed another order with you now that I understand the situation. Richard

I am in the UK and ordered parts from this shop. It's based in the EU. About two weeks after the part arrived, I got a Fedex invoice for duty and VAT for around 30% of the price of the parts! I sent a note to them offering to pay 50% because I would never have ordered the part if I had know this much duty/VAT was payable. No response. I would not order from these guys again.

Motion RC customer service/Support was invaluable and prompt. I did not receive a few screws with my order, and I reached out to Support about my situation.

They ordered a replacement set within a couple of days. Great service!

I contacted Customer Support with a question about VAT payments. I had a clear reply within 24 hours. Very impressed. When I placed my order the same information was clearly available during the checkout process. Made the difference between buying and not buying.

Very helpful with setup.

This was my first time ordering from motion r.c. I got a couple tanks a helicopter and a r.c. car. They were delivered fast. The products are great! I did have one battery that came with one of the tanks that didn't work. Motion r.c. replaced it with no problems. Definitely recommend. Everything from ordering to customer service is a breeze! Thank you motion r.c.

Quick and easy resolution to my problem. Thanks for the fast response.

Service is second to no one. Tech support. Otto stayed very late on the phone trying to solve the problem. Fast shipping excellent prices. Can’t be beat