Metrol Springs Ltd Reviews 151

Haven’t unpacked it yet but the packaging is all intact and delivery time was excellent. Same about the FedEx driver that decided to rearrange my drive to get out in his huge van, all the other drivers just walk the 20 paces.

I reached out to this company 3 times by email to get some advice about gas springs for a Hymer Exsis, starting 11th October 2025.

As I didn't get a reply or acknowledgement I gave them a 1 star review.

They reached out to me here explaining that my emails were going into their spam folder which was not retrievable by the sales team.

I've changed my review to 5 stars as they answered my initial enquiry and offered a goodwill discount for the misunderstanding.

As I wasn't sure whether or not to order 250N or 280N gas springs so they offered to re-gas the 250N to 280N if the 250N didn't work out. Many thanks to Alistair for his prompt and courteous attention.

From the USA, I telephoned on a Friday morning UK time, to follow up on a online order. They told me that Monday was a Bank Holiday, but they would try to get the order out that day. Late Monday morning my order arrived!
You could have knocked me over with a feather! What incredible service. Customer service from Contental European suppliers can be spotty at times, but this UK based company come through with excellent support.

Singularly the worst company I have had the misfortune to deal with.
A strut failed in April on our Horsebox that was 4 weeks old. The pair were returned to the company and the faulty strut was recharged and returned.
Upon installation it worked fine but after 4 weeks there was a pressure loss again. I returned both struts back to the company to be told that the strut had failed due to an ingress of dirt in the seal. This was not accepted by me as the other strut was fine and it was the same one that failed. Metrol refused to talk to me as all warranty work had to go through the supplier being Warwickshire horseboxes.
I contacted them and Jake resolved the issue with them and he has been faultless in his endeavours.
Even though the issue was resolved, some two weeks later I have still not received the replacement struts making the ramp unusable on the vehicle.
It is my submission that this company charges top dollar for bargain basement products and should be avoided at all times.

Purchased a spring loaded lock for a wall mounted letterbox. It was a perfect replacement in all aspects. Turned up when Metrol said it would. Great service and product.

Turned up late. Not every help full over the phone and they said they will get the information to me never called back at all but I ordered anyway and the brackets I had to drill holes and go buy nuts and bolts to make it work as The bracket would not fix to the sliding mechanism

Paid very fee for next day delivery still waiting and no offer of refund on delivery fee

Dealt with Ryan who was knowledgeable, professional, courteous and friendly. Could not fault the service. We received our products in good time, as described and of great quality.

Would not hesitate to use Metrol again!

I only bought a small item but Ryan helped over and over again to make sure that I was happy with it and could work it correctly - I think he went over and beyond - thank you very much.

Wanted to replace a broken gas strut, found Metrol online after searching the part number printed on the strut in hand.

When looking at all the options online, I was then given 20 odd options of strut fixings, plus umpteen options to how strong the force of the strut... I was at confussedDotCom!!!..

Called the phone number shown on Metrol's website and within a very short time was speakinng to such a helpfull guy. He explained in such an easy terminology and guided me through all the options, although the stuts only ended up costing me £50 delivered, the effort and care in service was as if I was purchasing a new car from a main dealer, 100% serivce with a smile, thank you Metrol!!

Ohh!!! it also arrived today, only ordered mid afternoon yesterday 😎👌

Metrol saved in browser favorites 😇

Great service, website was easy to navigate and showed what they had in stock. I will use again.

Spring selector is pants.
I want a 400mm long spring, max allowed is 12.28mm or something.

Ryan was absolutely brilliant, I sent my broken spur arm, he found the appropriate replacement, then sent me the link to order online - it arrived the next day. I would buy from Metrol again and would definitely recommend them. Super service!

Ryan was most helpful - Metrol Springs is a great company to deal with and would not hesitate to recommend. Next day delivery is much appreciated

The order went straight through and good delivery time

David Elmes from customer support couldn't have been more helpful and patient in guiding me through finding the right product to replace one gas strut that was quite old. Through photo's and several emails he persisted in helping me find the right item and provided me with clear details on what to order. A new but delighted customer!

Cancelled an order a month ago. Still no refund.

Great product perfect for my motorcycle panniers. Really well made.

Super range of products so I was able to order exactly what I needed.
Good quality product when it arrived.