My review relates to a Service Not Delivered, Threatening Communication, and No Follow-Upshipment…
My review relates to a shipment arranged through Freightera, where Motherload was the assigned logistics provider.
The shipment required power tailgate service and appointment delivery, both of which were clearly booked and paid for. Neither service was provided.
During delivery coordination, I was contacted by Karen Chesal from Motherload and explicitly told that unless I arranged a forklift on-site, the shipment would either be taken back, or
placed into storage at my cost. Because their local delivery team doesn't have the equipment to offload!
This was not only inconsistent with the agreed service terms, but the tone and framing were inappropriate and effectively left me with no practical option.
On delivery, the driver confirmed they could not offload using a tailgate. I had to urgently arrange a forklift at my own expense to complete the unloading.
The delivery receipt confirms: Liftgate required, Tailgate not used and Forklift used instead.
Following this, I requested reimbursement for the failed services and additional cost. Instead of resolving the issue, the invoice was revised by Freightera in a way that avoided issuing a refund, and communication stopped. I have not received any meaningful update for over two weeks.
They failed to deliver the contracted services and instead created additional costs, applied unnecessary pressure during delivery, and provided no meaningful follow-up.
Motherload was responsible for execution on this shipment, and the experience did not meet basic service or communication standards expected in logistics.