Motherhubbardsfishandchips Reviews 

123
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the food quality, frequently describing items as cold, soggy, or inedible, with some experiencing dry, rubbery, or burnt products. Reviewers often found prices too high for the quality, noting increased costs, smaller portions, and issues like missing items or incorrect food. Some customers also reported staff being disinterested, rude, or unhelpful when issues arose. However, some customers also noted positive experiences, praising the food for being delicious, fresh, and served hot, with good portions of fish and chips. A few other people also felt that the staff were friendly, helpful, and attentive, providing good service.

What people talk about most

Quality

Users describe ambiguous interactions with quality, with many expressing significant disappointment, citing... See more

Product

Consumers find product quality to be ambiguous, with many expressing significant dissatisfaction. Reviewers... See more

Staff

Reviewers highlight ambiguous aspects of staff, with many customers praising the staff for being polite,... See more

Order

People report ambiguous experiences with order, with some customers encountering issues such as missing items... See more

Price

Reviewers mention negative feedback about price, with many feeling that the quality is severely lacking for... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The food was adequate, but much better fish and chops are available locally. However, while I was waiting a family allowed their children to run around completely out of control, screaming and shoutin... See more

Rated 2 out of 5 stars

Poor customer service My chicken burger was vile had one bite went in bin thinnest brownies chicken ever seen covered in a horrible burger sauce the burger was also really spicy which it didn't s... See more

Rated 2 out of 5 stars

First and probably last visit to mother Hubbards Bury. The staff were disinterested. Ordering via machine was confusing. The food was average. The seating area was very cold, when I asked why it was s... See more

Rated 2 out of 5 stars

I ordered home delivery through uber eats tonight. the food was like rubber the fish batter was flat and tasted stale, the peas were undercooked and the gravy was just a tub of jellyfied nonsense... i... See more


2.5

Poor

TrustScore 2.5 out of 5

123 reviews

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2.5

All reviews

(123)

47 reviews in the last 12 months

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Rated 1 out of 5 stars

Total scam on uber eats. DO NOT USE

Do not use this company on uber eats.
I ordered two meals on a buy one get one free promo and only received one of each.
When I called them they said that I should have ordered two of each and that uber have agreed that a message was missing from their site saying that. And, that the issue was with uber.
I said if they were aware then the issue is theirs. They said “tuff” and put the phone down. So I paid £30 for 5 chicken strips and a small fish sandwich.
The fact that they know of the issue and still taking money is vile. Go elsewhere. Uber said the issue is with the company.

4 October 2025
Unprompted review
Rated 1 out of 5 stars

Mother Hubbards Burton - poor, wont be ordering again

Avoid this place, especially through Just Eat. I ordered food that kept getting delayed, couldn’t cancel through the app, and when I rang the restaurant, the lady first decided she couldn’t speak English, then eventually could and admitted the food had been “waiting ages” because they had no drivers. I asked to cancel, but she refused and pushed me back to Just Eat.

By the time it arrived, the food was cold, soggy, and inedible. Just Eat’s “compensation” was £1.62—an insult. Between the restaurant dodging responsibility and Just Eat’s shocking service, it was a total waste of money.

I’m sure the food is lovely if you actually get it fresh and warm, but I didn’t. Why accept orders with no drivers available? I won’t be ordering from Mother Hubbard’s again—and after this, I won’t be using Just Eat either.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Staff are really friendly and…

Staff are really friendly and attentive. Food was brilliant very tasty and nice and hot. Would definitely return to the store and have order online for delivery with them a few times and service has always been great 😊

8 September 2025
Unprompted review
Rated 1 out of 5 stars

Horrible chips black and dry

Horrible chips black and dry. Fish is all batter no fish. Customer service none existent. It has been like this for some weeks now. Live in dunstable go langdale ocean breaze dunstable best chippy ever.

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Mother Hubbard Barnsley losing its edge

Well that's the last time I go to my favourite fish and chip shop ... recent change of management in Barnsley has led to a complete change of staff and that in itself has led to a lot of the character and atmosphere departing too ...

The price increase does not match the quality or portion size .... they have definitely got smaller .... I always feel that new management need to adjust , however the once brilliant food is sub standard ... even the batter is not fresh and crispy ....

It's bland small and I will now be looking for a better alternative... I have no issue of the price of something as long as the product matches the price ....

Sadly this doesn't anymore

27 July 2025
Unprompted review
Rated 3 out of 5 stars

Absolutely fantastic fit out for chip…

Absolutely fantastic fit out for chip shop unfortunately, I didn't notice that it doesn't sell pork sausages. It was a mixture of chicken and all sorts of meats which is not a proper chip shop. I would be aware to make sure you understand what they are selling. I was
caught out

16 July 2025
Unprompted review
Rated 1 out of 5 stars

Never again

we got half the order delivered, the other half was just overcooked fish and chips ( we we ordered large so perhaps our large is more than 21 chips and that's on us - is 21 chips just too much for most people )
The fish was overcooked and the rest of the order never arrived.
How hard is it to read an order?
How much food waste did this incur?
To order for a few people to feed half of them ...

13 July 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing only sell one type of…

Disappointing only sell one type of fish ? Why the answer was we come from up north and people will have to have haddock only
Really is it free ? Or can we choose what we would like to pay for?
Food was overrated greasy not much fish lots of greasy batter
No thanks won’t be back

5 July 2025
Unprompted review
Rated 1 out of 5 stars

South Woodford branch just opened…

South Woodford branch just opened giving 50% off on opening day. I live nearby and saw people queuing all day, so thought I’d give it a go but they’d sold out of food by 8.30 and it’s open until 11pm. Bad planning and they seemed dismissive turning people away, not a good start.

28 June 2025
Unprompted review
Rated 1 out of 5 stars

Bury branch -They put sauce on without asking then dont refund!

Just bought 2 scallop Muffins for just under £6. Theres an option to add salt and vinegar which I did. Got my sandwiches and they've put ketchup and mayo on it! Didn't state this on the ordering screen and I wasn't asked. Im allergic to mayo. Took it back and her response was "sandwiches come with sauce on from everywhere" when I said this is incorrect she just stared at me. No refund offered! Left the sandwiches there and out of pocket. What a joke! Use this place regularly. Won't be doing again now! Ive also had a scallop muffin from here before through uber and there was no sauce so she lied!

28 June 2025
Unprompted review
Rated 2 out of 5 stars

Just had some fish bites and chips…

Just had some fish bites and chips delivery for my girls.

Quality of chip were poor, not fresh at all. Very disappointed.

Fish bites were nice but more on the cold side.

Considering we don't live far from the shop, food should have been very fresh but sadly it wasn't.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Mother Hubbard's Coventry shop

Hi, I am a NHS worker and brought some Fish & Chips from the Coventry Mother Hubbard's shop and it tasted delicious. The fish was nice and soft and crispy and the chips were soft to eat. I recommend this shop as it is very good and the service was brilliant. Only waited 5 minutes and brilliant customer service. The box and the bag were nice and good logos on them. I will try something else next time but if the Fish & Chips were good then I am sure the other items will be great.

Well done to the staff and good we have this nice shop in the City Centre.

19 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing overall!

The chips were very good and well cooked. The customer service was amazing and fast service. Very good overall and I do recommend!

9 June 2025
Unprompted review
Rated 5 out of 5 stars

On a visit to Burton upon Trent

On a visit to Burton upon Trent, we had our first experience of Mother Hubbard's when we called in for lunch. The premises were bright and spotlessly clean, staff were extremely helpful. We ordered the fish bites with chips to eat in and the food did not disappoint being piping hot and generous servings. We will definitely be eating here again.

31 May 2025
Unprompted review

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