Bought a suit from moss brothers! Looked good quality but after one wear the stitching burst Under the arm and the threads had pulled in the trousers! I tried to send this back to them and they clai... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
MOSS BROS ARNDALE AVOID! Despite booking an appointment for suit fitting, we were treated appallingly. Their appointments were running late so the mgr told us to return in half an hour but assured u... See more
Re 409195 John White Ivy Black Patent Dress Shoe. Terrible customer service from Nicole (customer support agent) and Sam (customer support agent). I paid over £100 for a pair of shoes. They arrived... See more
Terrible experience from start to finish. The shirt I tried on was filthy. The collar had a thick band of black and brown obviously from all the previous dirty necks. It's unbelievable that they thoug... See more
2.4
Poor
165 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mold smelling tuxedo
I've got my event ruined by a smelly tuxedo. I got my rented tuxedo to the gala dinner and while dressing it I that's when I noticed this very intense mold/damp smell, like as if it has been inside a show that ran a 2 hour marathon. No way I could remove that smell and it ruined my dinner and my confidence. Completely unacceptable by Moss Bros
22 May 2022
Unprompted review
Not the service we expected
Not the service we expected from such a well known and trusted company. Used Moss Bros for wedding suit hire, had been assured by store staff they had checked over all suits thoroughly and stupidly we believed them. One wedding party member arrived only a few hours before the wedding due to being released from hospital following major surgery, cue no grey suit trousers and an emergency dash to a local Next store for trousers and a black pair being purchased as no grey in correct size. Store staff very nonchalant on return no apology given.
25 April 2022
Unprompted review
Cheapside best branch service - others should followed!
Such a different standard in the same brand, I call the shop in Crawley and they were so dismissive and unhelpfull saying you need to order weeks in advance and I decide to contact the branch in cheapside where the whole staff is always amazing (especially Susanna) they are always ready, they answer the phone with a smile, it does not matter which part of London I am, I always hire from Cheapside as they are incredibly efficient - other branches....
9 December 2021
Unprompted review
Moss @ Cheshire Oaks - Customer Service at its finest!
Cheshire Oaks Ellesmere Port branch.
After arranging a suit for hire I had to cancel. I went to the shop with less than fourteen days to explain why I needed to cancel and hoping to get some of my money back. I spoke to Lynsey and James and without any quibble I got a 100% refund.
I will definitely be back in the near future and it is my pleasure to recommend this company and their great staff. Customer service at its finest!
15 August 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.