Morton Michel Reviews 797

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendly demeanor, and efficiency. Many people highlight the personalized approach and the staff's ability to patiently explain complex information, making the process smooth and understandable. The service provided is frequently described as brilliant, with consumers appreciating the company's responsiveness and dedication to resolving queries. Reviewers often mention feeling well-supported and that their needs were met with great care and professionalism.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Consumers find service to be positive. Many reviewers highlight the helpfulness and efficiency of the staff,... See more

Customer service

Clients share positive opinions on customer service. Many customers praised the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As usual, another Great experience with Morton Michel. I've been with them for 14 years and find them absolutely brilliant. Whenever I need a policy tweaked or I have a question about my policy. th... See more

Rated 5 out of 5 stars

David Norman went above and beyond...without trauma dumping here, he contacted me direct by phone and quickly assessed my immediate need for admin assistance; got on and solved the problem and sent a... See more

Rated 5 out of 5 stars

Maisie was extremely polite and helpful with my enquiry with regards to insurance. When I did not understand a question, Maisie remained professional and helped to explain any query. Maisie returne... See more

Rated 5 out of 5 stars

The service from both Marie and Jerome was brilliant. I had emailed and spoken to Jerome with a question , he knew the importance of getting back in touch with me and kept trying until I was avail... See more


Company details

  1. Insurance Broker

Written by the company

With over 55 years’ experience, Morton Michel is known as the UK’s leading childcare insurance specialist. They are renowned for their tailored policies, excellent service, integrity and competitive premiums.

Morton Michel

Written by the company

Childcare Insurance Specialist
Morton Michel expertly insure over 40,000 childcare settings and early years practitioners including nurseries, pre-schools, childminders, nannies, children's activity groups, out of school clubs, educational/sporting groups, holiday play schemes, parent and toddler groups and indoor play centres.
Discount and Benefits
Insure your childcare business through Morton Michel and receive automatic FREE entry to the ChildCare Club, giving you and your team an array of fantastic benefits such as FREE RoSPA-accredited, CPD-certified online training courses, FREE downloads including business forms and educational posters, amazing discounts on days out to the UK's top attractions, savings with Haven holidays and a monthly e-newsletter plus many more substantial benefits.
Free Early Years Training
Take out a policy with Morton Michel and receive a FREE user account from flick learning giving you access to over 50 RoSPA-accredited, CPD-certified online courses! Includes training courses on child protection, equality and diversity, health and safety and many more. On top of this free account, using an exclusive Morton Michel discounted rate you can buy extra accounts for your staff. Buy a block of 5 accounts for your staff at just £75 plus VAT for a whole year’s access!

Contact info

4.9

Excellent

TrustScore 5 out of 5

797 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very happy with the service

Very happy with the service, thanks Gemma!! The policy itself gives reassuring cover for the childcare sector but they need to be more 'recruitment agency' friendly in terms of the form questions and the cover because I am covered for things I don't need and as such maybe could be reflected in the price.

1 February 2024
Unprompted review
Rated 4 out of 5 stars

There have been some improvements since…

There have been some improvements since Covid lock down which are good. For example, a business like mine with more than one setting, caring for children from the same school, are no longer required to have individual insurance policies for each premises. They are now all under one policy, although there seems to be no savings with this so I am not sure why. Covea is now gone as insurer. Covea did not pay out for revenue protection under my GOLD policy because they said: "Covid 19" was not on their list of notifiable infections and diseases. Every other possible notifiable infection was on their list, but of course not covid 19! Flick Training offer is excellent.
Renewing my policy was pretty easy and MM staff were polite and helpful. Help lines are also good along with discounts.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Renewing our Insurance policy

Naomi was really professional and accomodateing with dealing with my queries. She was really easy to talk to and made me feel at ease straight away. Very thorough and made sure the insurance cover was the right one for our setting. Also, the incentive to have Flick will be a huge benefit for our setting. Thankyou so much!

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service. Great prices.

A friend recommended Morton Michel and I'm so glad they did. Excellent service and great cover. Chatted to the team twice as I was unsure what cover to get and they were so helpful and kind. Thank you Mia for talking me through everything!

29 January 2024
Unprompted review
Rated 5 out of 5 stars

We have been with Morton Michel for 20…

We have been with Morton Michel for 20 years and always excellent service. We recently changed to a Limited Company and changing the Policy to this new status has been painless. It was dealt with efficiently and at all times explained where it differed. Thank you very much to Antony for his time and support.

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Would highly recommend and…

Mia was extremely helpful and thorougher with the policy I was taking out. She took the time to go over all aspects before taking the childminding insurance out.
This company came highly recommended to me through a childminding forum on Facebook.
Also then additional aspects of the policy are a great help

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Mia was exception and provided such…

Mia was exception and provided such friendly and helpful advice, always clear and went the extra mile. Thank you! As a new customer I needed a bit more help and advice and she was great:

17 January 2024
Unprompted review
Rated 5 out of 5 stars

Special thank you to Mia Holland for…

Special thank you to Mia Holland for her exceptional customer service. I am a new customer to Morton Michel, having recently opened my own business. Mia explained everything in great detail in regards to my insurance cover and went the extra mile in terms of getting back in touch with me about a new quote. She was very warm and friendly to speak to and I cannot thank her enough for her clarity and delivery of service.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful Mia

Mia was amazing, very patient and not in the slightest bit pushy.
Very knowledgeable, friendly and just lovely.
Many thanks

5 January 2024
Unprompted review

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