After out current mortgage provider refused our remortgage due to my husband only having half of the tax year as self employed we thought we would have to wait another year before our plans for extend... See more
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We are the Mortgage Specialists. We provide our clients access to the whole mortgage market and to exclusive products not available on the High Street. Our friendly advisers have a wealth of experience in securing the best mortgages in the market and are motivated to help you from start to finish. Start your mortgage journey with us today!
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1st Floor Astra House, Christy Way,, SS15 6TQ, Basildon, United Kingdom
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Both Dylan and Rachel were fantastic from start to finish. Our mortgage needs were slightly "trickier" than standard (being self employed with only 1 years worth of accounts) but they managed to get us a very competitive deal and made the entire process feel "easy." Nothing was a problem or too much trouble and they guided us through every step of the way. Thank you both!

Reply from New Wave Financial Services
A massive thanks to new wave especially Kirsty and Rachel for all there help , so friendly and eager to help , would highly recommend to anyone looking for a pleasant and fuss free service

Reply from New Wave Financial Services
Dylan and Kye were exceptional, their knowledge of the field was second to none, after 1 failed attempt with another broker I contacted Dylan, who assured me from the first phone call he could assist and he did.
I would highly recommend these guys to anyone

Reply from New Wave Financial Services
As a foreign business owner, most brokers don't know where to start with my income situation. New Wave took great care of me, and got us over the line with a good result. I will say that if you have a unique situation, you should budget around 2-3 times whatever their timeline estimate is, but that's not really on them; it's the banks.

Reply from New Wave Financial Services
What a great breath of fresh air from this New Wave FS mortgage broker.
My case was far from simple. Self employed with a limited company, Im 70yrs old and was finding it very difficult to find a broker that would take up the case. Kye, David & Debbie all understood the situation and got me a mortgage offer. Always communicate and kept me in the loop at all stages.
Would highly recommend this team.

Reply from New Wave Financial Services

Reply from New Wave Financial Services
Fantastic service from start to finish Dylan and Rachel walked me through the whole process from starting to completion when other brokers were messing me around. Can not rate them highly enough

Reply from New Wave Financial Services
FINALLY, I got a mortgage offer! after 6 years being self-employed and having previous adverse credit - I contacted New Wave just to see what options I could potentially have available to me and how far away I'd be from getting a mortgage.. little did I know in just a couple of weeks I would of had a mortgage offer!! Huge thank you to both Dan and Rachel for pulling out all the stops and taking me through the process - I highly recommend New Wave.

Reply from New Wave Financial Services
An absolute massive thank you goes out to Dylan and Rachel, from the word go you both couldn’t do enough for us to get us the mortgage we needed.
I wouldn’t hesitate to recommend this company!
Everything was easy and stress free and we can’t thank you enough!

Reply from New Wave Financial Services
Both Dan and Rachel were great supports throughout this process, making a stressful process much easier and simpler

Reply from New Wave Financial Services
Fantastic service, from start to finish.
Debbie is a legend! … to say she goes the extra mile for her clients would be an under statement.
Whatever she’s being paid, it isn’t enough!
l would definitely recommend New Wave!

Reply from New Wave Financial Services
I had Debbie helping me with my remortgage. She was very informative and helpful and happily answered any questions I had as well as getting me a good rate on my home!

Reply from New Wave Financial Services
Daniel Cosgrove has advised me on a self-employed mortgage and kept my file open over the past year whilst navigating a divorce. He has been clear, patient, and supportive when discussing my options. His advice and knowledge meant I could successfully get a mortgage, which has been transformational in life moving forward. I highly recommend him to assist with self-employed mortgages.
Kye Basi also assisted in processing and managing the mortgage application, with weekly progress reports.
I have found both members of the team efficient, approachable and professional.

Reply from New Wave Financial Services
I just completed on purchase of our first home! I am so thrilled and can only thank Dylan and Rachel for their support and assistance in the entire process. My partner is self-employed which made getting mortgage nearly next to impossible but that was not an issue for Dylan. He straight away said he will be able to get us an mortgage. I highly recommend their service!!!

Reply from New Wave Financial Services
We have been very impressed with New Wave Financial Services. Professional, friendly, easy to deal with and totally on the ball. As company directors, the process of getting a mortgage was made quick and very straight forward due to the fantastic support of Dan C and Rachel. We are extremely pleased with the outcome and wish them our heartfelt thanks. :-)

Reply from New Wave Financial Services
The experience I have had with New Wave Financial Services was great from day 1, dealing with Dan, and everything has been handled professionally by the whole team, including Kye and other members of their team.
I can't say much more than thanks for your help throughout this process.

Reply from New Wave Financial Services
I'm absolutely thrilled with the service I received!!! I'd like to say from the outset Debbie you're a legend!! You walked us through every step of our mortgage even though our circumstances created a mine field of issues, you solved each one with calm efficiency and now I get to write this review fron the comfort of my new home. I'd also like to give massive thanks to Freya, Dan and Racheal. From the bottom of our hearts, thank you!! Dane and Jazz.

Reply from New Wave Financial Services
It is perfectly true that there are fewer things more stressful in life than buying a home. If you're self-employed, or simply have complicated circumstances, then New Wave can help you like they did us. Kirsty and Rachel were both brilliant! Even when it seemed virtually impossible to achieve, Kirsty found the right lender for us. I reckon she could find a needle in a haystack. Rachel guided us effortlessly through the process of dealing with the underwriters, who seemed to have never-ending requests for yet more information and documents. Both Kirsty and Rachel were utterly professional and courteous throughout the whole process, and at the same time friendly, and sympathetic to my frustrations at all the hurdle-jumping.
They made the whole process so much more bearable, and I would highly recommend them and their company.

Reply from New Wave Financial Services
Dylan and Freya have been amazing in getting our remortgage completed quickly and efficiently. I will continue to recommend you guys as your service is top class. Thank you.

Reply from New Wave Financial Services
I had an excellent experience with New Wave thanks to Freya Cox and Daniel. They guided me clearly from application to formal mortgage offer, laying out next steps, timelines, and costs transparently (the broker fee/invoice process was simple and well explained). Communication was spot-on—quick responses, proactive updates, and they liaised with my solicitor weekly which kept the legal side moving. I also appreciated their discussion around appropriate mortgage protection so I could make an informed decision. As a busy business owner, the whole process felt efficient and calm—no chasing, no confusion. If you want knowledgeable brokers who genuinely take ownership and keep you in the loop, Freya and Daniel are outstanding. Highly recommend New Wave.

Reply from New Wave Financial Services
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