MortgageKey Reviews 

2,930
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, polite, and efficient, often highlighting specific individuals for their exceptional support and care. The service provided is frequently described as brilliant and straightforward, making complex processes feel stress-free for many. Reviewers highly value the excellent communication, with many appreciating constant updates and quick responses, which kept them well-informed throughout their journey. The user experience is consistently noted as easy to follow and efficient, ensuring a smooth process from start to finish. This commitment to clarity and support leads many to recommend the company and express their intent to use its services again.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as professional, efficient, and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the professionalism,... See more

Response time

Clients share positive opinions on response time, consistently praising the quick communication and efficient... See more

User experience

Users describe positive interactions with user experience, consistently finding the process easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time I have used Mortgagekey, process is seamless, they do all the work. Dayle is great, he guides us through the process with relative ease and is always available for questions,... See more

Rated 5 out of 5 stars

I dealt with Victoria at Mortgage Key and she was absolutely Top Girl , Professional , Polite, Fast & Efficient. I expected to call around 3 different company's but after deciding to go with Mortg... See more

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more


Company details

  1. Mortgage Broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,930)

201 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Zoe at mortgage key is brilliant!

Zoe at mortgage key is brilliant. She has helped us now with several mortgages. Once you pass the initial point it’s a bit hit and miss with the service you receive. Sometimes it’s been great others not so much.

26 February 2026
Rated 5 out of 5 stars

Would highly recommend

Zoe from the mortgage team made a daunting task relatively straightforward and simple to understand. Very clear Comms, quick to respond and was never made to feel that my question was not a valid question. Would highly recommend and positive we got a great deal in a currently challenging market. Thanks

19 February 2026
Rated 5 out of 5 stars

Prompt attention

Prompt attention. Polite, informative and not pressurised in anyway. They have provided information all of the way and we’re extremely helpful .

13 February 2026
Rated 5 out of 5 stars

Remortgage

Easy to contact, quick responses, kept me informed of all actions through out the process. And never pressured me when asking for information from me,

12 February 2026
Rated 5 out of 5 stars

10/10

Absolutelyfirst class service from the start. Would highly recommend anyone thinking of using them. 10/10 from me.

6 February 2026
Rated 5 out of 5 stars

Right to Buy Mortgage

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in constantly with updates and were friendly and professional start to finish. I didn't expect getting approved for a mortgage could be so stress-free. Thank you.

2 February 2026

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