MortgageKey Reviews 

2,928
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and efficiency, often going above and beyond. The exceptional service made the process straightforward and stress-free, resulting in optimal deals. Reviewers frequently commend the clear, timely communication, appreciating being kept well-informed throughout. People also consistently highlight the user-friendly experience, finding online systems easy to navigate and the overall process seamless. Many appreciate the team's supportive approach, patiently explaining details and ensuring understanding, leading them to recommend the company and use its services again.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, consistently describing it as professional, efficient, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the professionalism,... See more

Response time

Users describe positive interactions with response times, highlighting quick communication and efficient... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a simple, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I dealt with Victoria at Mortgage Key and she was absolutely Top Girl , Professional , Polite, Fast & Efficient. I expected to call around 3 different company's but after deciding to go with Mortg... See more

Rated 5 out of 5 stars

I dealt with Victoria at Mortgage Key and initially expected to call around 3 brokers before deciding on which one to use, but as the conversation went on I decided to go ahead with them I found V... See more

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more


Company details

  1. Mortgage Broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,928)

200 reviews in the last 12 months

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Rated 5 out of 5 stars

Mortgage key 10 out of 10

We have used Mortgage key twice now. Harry Birkall has been such a pleasure to deal with. He has made everything as easy as possible for us. It literally feels like you are his only customer every time we communicate. He is polite, consistent, and really puts you at ease at the stressful time of buying a home.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Despite having a poor credit rating Mortgage Key helped us find an excellent product with competitive rates. From initial enquiry to closure within a few weeks. Top service without parallel.

Well done to Linda and the team!

11 May 2026
Rated 5 out of 5 stars

Good service

Moving from Cyprus back to UK l never thought l would get a mortgage so quick
After being away nearly 10 years.

Great service thanks

29 April 2026
Rated 1 out of 5 stars

I had a very unpleasant experience with…

I had a very unpleasant experience with a mortgage advisor called Dale last week He informed me that he had spoken to the underwriters that they would waive my CCJ. on my credit report by the lender a Building society. He gave me a mortgage in principle and went ahead to order a full RICS evaluation. When I chased the valuation I was told by the admin team that it had not been loaded onto the system. Fine I hustled wanted to know the value of my property I chased this with the admin team a few times I could see she was getting annoyed and asked to speak to a supervisor. I had called the surveyors who said it had been sent electronically. I think I offended the admin staff who later got Dale to send me an email that the building society refused my application due to the CCJ. Again the Surveyors report was never found.
I decided to write this review because the advisor said the service was free no it would have cost me £995 pound Not free. Then misled regarding CCJ again. The staff our very friendly but will only do the bare minimum please be warned.
Dale was only prepared to look at this one lender even when I asked him to check others. He said no because this lender was willing to waive the CCJ. Which again I don’t understand why would the lender then ask for a survey on my property if he was going to reject my application.
I would Avoid Avoid Avoid Avoid. Very friendly staff but if you ask them to too many questions you will see another side of them.
Be aware nothing is free.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Every one I dealt with was…

Every one I dealt with was professional, helpful and supportive. They all explained everything fully and really worked hard to get me the best product available.
They took all the stress off me and made the whole process simple. Big thanks to them all.

2 April 2026

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