Mortgage Focus Reviews 

145
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional quality of the services provided. Customers frequently praise the dedicated team for being extremely helpful, professional, and thorough when explaining complex mortgage processes to first-time buyers. Consumers note that staff members consistently go above and beyond to answer every single question with remarkable patience and clear guidance. Reviewers appreciate the efficient, responsive communication, ensuring that everything runs smoothly and quickly from the initial application right through to completion. People also highlight the valuable ongoing support provided during stressful moments, which ultimately makes the entire property buying journey much easier and reassuring.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly during the mortgage process.... See more

Service

Reviewers mention positive feedback about service, highlighting a smooth, professional, and stress-free... See more

Customer service

Reviewers highlight positive aspects of customer service, expressing deep appreciation for the expert... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used Mortgage Focus twice now, and both times they’ve been excellent. Their communication is clear, and they’re always quick to respond to any questions. Jimmy and Grant really know their stuff... See more

Company replied

Rated 5 out of 5 stars

Andrew and Joanne were really helpful helping us obtain our first ever mortgage. They were great at explaining any bits of the process we didn’t understand and were quick with getting everything proce... See more

Company replied

Rated 5 out of 5 stars

Joanne and Grant went above and beyond from the very first phone call and made our first time buyer experience really smooth and they couldn’t do enough for us. Grant was very knowledgeable... See more

Company replied

Rated 5 out of 5 stars

Kieran was so amazing in helping us secure our mortgage offer. He explained everything so clearly and took the time to make sure we understood anything we were unsure of. Also when we required the mo... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

Information provided by various external sources

As part of Mortgage Advice Bureau our team at Mortgage Focus provide mortgage and remortgage quotes most suited to your particular circumstances and needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

145 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(145)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

What a great experience from the start

What a great experience from the start, Both Jimmy and Joanne were always contactable, they are extremely polite and well versed in their field. Jimmy was able to source very competitive quotes and as a result even kept to his word and drove the completion through the extremely busy Pandemic. Joanne frequently followed up, chased for the mortgage - start to finish was 3 to 4 days. Mortgage focus can certainly be trusted to deliver on their word, to me they have an ethos of customer service and i have to say their focus is spot on. I also would like to add, i asked for details of a solicitor, Jimmy recommended a firm, i was experiencing some delays, but after escalating to Jimmy these issues were very quickly resolved and all was great in the end

16 July 2021
Unprompted review
Mortgage Focus logo

Reply from Mortgage Focus

Hello Neeraj, Many thanks for your kind words regarding Joanne & Jimmy. We are so glad you found the service of benefit to you and we look forward to helping you both again in the future. Thanks again and all the best. From all the team @ Mortgage Focus :)

Rated 5 out of 5 stars

That’s The second experience with…

That’s The second experience with mortgage focus ??
They are amazing organise good stuff ( Joanne & sally )
They been with all the way to the end ?
I recommend it to everyone

29 June 2021
Unprompted review
Mortgage Focus logo

Reply from Mortgage Focus

Hi Hassan, Many thanks for your kind words about Joanne Pollard and Sally Cockburn. We are so glad you found the service of benefit to you and we look forward to helping you again in the future for the 3rd time round :). Thanks again and all the best from all @ Mortgage Focus

Rated 5 out of 5 stars

Great Service

Great service from very vigilant and competent staff. I would highly recommend Mortgage Focus for future business.

7 June 2021
Unprompted review
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Reply from Mortgage Focus

Hi Krish, Many thanks for the review and kind words about the service you received from all @ Mortgage Focus. I am so glad you found the service of benefit to you and we look forward to helping you again in the future. All the best from all @ Mortgage Focus :)

Rated 5 out of 5 stars

Efficient, Friendly and Knowledgeable!

I couldn't recommend and better company! Form the moment I spoke with Sally Cockburn, I felt comfortable and in a safe pair of hands. She took time to understand my needs with regards to my mortgage, look into my position and was knowledgeable with the products she recommended - tailoring her recommendations to my needs. The communication was quick and efficient and I was not asked for excessive documentation. More importantly everything was completed in a timely manner without any stress.

Mortgage Focus was recommended to me by a family member after they had a great experience when buying their home recently and I can honestly say I would recommend them wholeheartedly.

Carry on doing a fabulous job team!

2 May 2021
Unprompted review
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Reply from Mortgage Focus

Hello Saher, I hope you are well. Many thanks for your kind review for Sally Cockburn and the Team at Mortgage Focus. I'm so glad you found the service of benefit to you in buying your new home and thank you for passing on our details to friends and family. All the best in your new house and we look forward to helping you again soon. Mortgage Focus

Rated 5 out of 5 stars

This is the company you’re looking for

As soon as I put the phone down after my first consultation with Jimmy, I felt the natural anxieties of buying our first property ease instantaneously. Both Jimmy and Joanne are incredibly professional and talented in their field, whilst also always remaining personable; guiding us through this process on a human level.
Thank you to you both for unwavering support during this pivotal moment in our lives.
Without hesitation, I would call this 5 star service.

29 April 2021
Unprompted review
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Reply from Mortgage Focus

Hello Louise & Helen, I hope you are both well. Many thanks for the review. I'm so glad you found the service of benefit to you in buying your first home. It can be a stressful time buying your first home, however we are happy you felt we took some of the pain away from you both :) . All the best in your new house and we look forward to helping you again soon. Mortgage Focus

Rated 5 out of 5 stars

Best deal from the best company

Sally went over and above to get me the deal that no one else could get me. I would definitely use them again

17 April 2021
Unprompted review
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Reply from Mortgage Focus

Hi Colin, Many thanks for your kind words about Sally Cockburn. We are so glad you found the service of benefit to you and we look forward to helping you again in the future. Thanks again and all the best. From all the team @ Mortgage Focus :)

Rated 5 out of 5 stars

Excellent Service and a Great Mortgage

Excellent Service and a Great Mortgage

We received mortgage advice from Sally Cockburn and proceeded with a mortgage, with Skipton, at a fantastic rate. Unfortunately our first property, we had to withdraw from, due to issues with the structural warranty, which Skipton would not lend on. Sally gave us great advice, discussed alternative providers and encouraged the vendor's estate agents to understand the issues. She was responsive and helpful. We eventually bought another property and had to increase our mortgage, which Sally arranged seamlessly. It was a long process but Sally was helpful, throughout and kept us sane. We are now in our dream property, with an incredibly competitively priced mortgage. Thanks Sally and Joanne for your great service!

17 April 2021
Unprompted review
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Reply from Mortgage Focus

Hello to you both, Many thanks for your kind words about the service from Sally and Joanne. We are so glad you found the service of benefit to you and we look forward to helping you again in the future and any friends/family. Thanks again and all the best. From all the team @ Mortgage Focus :)

Rated 4 out of 5 stars

I arranged a mortgage through mortgage…

I arranged a mortgage through mortgage focus and was advised and guided by Sally and Joanne, both have always been very helpful, attentive, professional and friendly.
Excellent service!!
Thanks

13 April 2021
Unprompted review
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Reply from Mortgage Focus

Many thanks Frank for the review and kind words about the service you received from Sally & Joanne. I am so glad you found the service of benefit to you and we look forward to helping you again in the future. All the best from all @ Mortgage Focus :)

Rated 5 out of 5 stars

I could not rank the service provided…

I could not rank the service provided by mortgage focus any higher! They were consistently attentive, genuine and expertly knowledgable. They would be my first point of call for any further mortgage requirements and I've already recommended them to colleagues and friends looking for financial advice.

1 April 2021
Unprompted review
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Reply from Mortgage Focus

Hi Will, Many thanks for the review and kind words about the service you received from all @ Mortgage Focus. Thank you for referring us to your friends and family, we love to hear this. I am so glad you found the service of benefit to you and we look forward to helping you again in the future. All the best from all @ Mortgage Focus :)

Rated 5 out of 5 stars

Very efficient and excellent service

Very efficient and excellent service, I used Mortgage focus for both my personal and BTL mortgages in the last 6 months and they came back with competitive offers and advice. will surely use again in future.

22 March 2021
Unprompted review
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Reply from Mortgage Focus

Hi Zeeshan, Many thanks for the review and kind words about the service you received from all @ Mortgage Focus. I am so glad you found the service of benefit to you and we look forward to helping you again in the future. All the best from all @ Mortgage Focus :)

Rated 5 out of 5 stars

All the staff at mortgage focus very…

All the staff at mortgage focus very supportive during the whole process and even after the mortgage was accepted through to what we hope will be completion. Thank you also much much

3 March 2021
Unprompted review
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Reply from Mortgage Focus

Hi Vishal, Many thanks for the review and kind words about the service you received from all @ Mortgage Focus. I am so glad you found the service of benefit to you and we look forward to helping you through to completion and in the future. All the best from all @ Mortgage Focus :)

Rated 5 out of 5 stars

Great Customer Service

I have had great experience with Mortgage Focus, had quite a tricky situation of trying to get a mortgage for a second property so wasn't straight forward trying to meet affordability calculations but Jimmy and Joanne were persistent in trying to find the right product, and kept me well advised and up to date throughout the whole process. Would definitely recommend!

25 February 2021
Unprompted review
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Reply from Mortgage Focus

Hi Stuart, Many thanks for the review and kind words about the service you received from Jimmy & Joanne. I am so glad you found the service of benefit to you and we look forward to helping you again in the future. All the best in your new home from all @ Mortgage Focus :)

Rated 5 out of 5 stars

Delighted!!

I bought my first property back in September and am beyond delighted with the help I received from Jimmy and Joanne. As a first time buyer, and on my own, I had very little knowledge on properties and mortgages. Jimmy and Joanne were able to explain everything to me and answer any questions I had. They made the process 100% easier for me and went above and beyond for me. Thank you so much!

16 February 2021
Unprompted review
Mortgage Focus logo

Reply from Mortgage Focus

Hi Aimee, Many thanks for the review and kind words about the service you received from Jimmy & Joanne. I am so glad you found the service of benefit to you and we look forward to helping you again in the future. All the best from all @ Mortgage Focus :)

Rated 5 out of 5 stars

Excellent first class service from all…

Excellent first class service from all staff i dealt with. Jimmy Ireland as my broker who did a first class of my remortgage applications.

Joanne and her team were also brilliant and kept me informed all the way through. Considering this was all carried through the current Pandemic i cannot find fault with my experience. I would recommend family and friends to them 100%.

28 January 2021
Unprompted review
Mortgage Focus logo

Reply from Mortgage Focus

Hi Eleanor, Many thanks for your kind words. We are so glad you found the service of benefit to you and we look forward to helping you again in the future and any friends/family. Thanks again and all the best. From all the team @ Mortgage Focus :)

Rated 5 out of 5 stars

Amazing Service

We had the delight, pleasure and good fortune, of coming across Joanne and Jimmy at Mortgage Focus when searching for a mortgage advisor to support us in purchasing our first home. As first-time buyers, we had very little experience or knowledge about the steps involved in purchasing a house; thankfully, however, Joanne and Jimmy were there to offer their expert advice every step of the way. The support that we received from Joanne and Jimmy was above and beyond our expectations. Right from when they were securing our mortgage offer, all the way up to when they were helping to make sure everything was in order for our completion day, Joanne and Jimmy executed an amazing job. One aspect that I am particularly grateful for is all the time and effort that they put into chasing our solicitors. We many faced challenges due to delays caused by our solicitors; at several points during the process, our sellers and other members in the chain were even threatening to cancel the purchase altogether due to the significant delays on our end. In response to this, Jimmy and Joanne worked tirelessly to try and resolve the issues with our solicitors and this eventually paid off. I would go as far as saying that one of the main reason why we did not lose the whole purchase was Joanne and Jimmy’s incredible motivation and passion to support us. In addition to their admirable work ethic and professionalism, Joanne and Jimmy are lovely people; we are so glad to have gotten to know them and established a good friendship. I would recommend Mortgage Focus to anyone who is looking for a top-quality, 5* mortgage advisor; these guys will go the distance and do everything they can to help you get the best mortgage and will support you throughout the entire process.

27 January 2021
Unprompted review
Mortgage Focus logo

Reply from Mortgage Focus

Hello Leon & Jas, Many thanks for the review and kind words about the service you received from Jimmy & Joanne. It has been a long and stressful process for you both and we are happy to have helped alleviate some of the pressures faced. It has been a pleasure helping you both and you have been fantastic to deal with throughout the whole process. We look forward to helping you again in the future and wish you both all the best in your new home. Mortgage Focus :)

Rated 5 out of 5 stars

First Class !!

Joanne and Sally and whole team at Mortgage Focus were fantastic from the word go, their attention to detail is second to none, I will be using Mortgage Focus again !!!

21 January 2021
Unprompted review
Mortgage Focus logo

Reply from Mortgage Focus

Hello John, Many thanks for the review and kind words about the service you received from Sally, Joanne and the team . I am so glad you found the service of benefit to you and we look forward to helping you again in the future. Mortgage Focus :)

Rated 5 out of 5 stars

Fantastic service and great communication

Jimmy and Joanne at Mortage Focus were incredible, professional and efficient. The remortgage we got was fast and seamless. The comminication throughout the whole process was fantastic. We definitely recommend to use their service. Thank you Jimmy and Joanne

30 December 2020
Unprompted review
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Reply from Mortgage Focus

Hello Saleh, I hope you are well and enjoyed the Festive break. Many thanks for the review and kind words about the service you received from Jimmy and Joanne. I am so glad you found the service of benefit to you and we look forward to helping you again in the future. Mortgage Focus

Rated 5 out of 5 stars

Great, professional service

Joanne and Jimmy at Mortgage Focus were brilliant throughout the whole process of my girlfriend and I buying our first home, making everything a lot easier than we had expected.
As first time buyers we were very unsure of what we had to do, but with the help and guidance we were provided throughout we felt very comfortable during what is normally considered a very stressful process.

4 December 2020
Unprompted review
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Reply from Mortgage Focus

Hello Christopher, I hope you're well. Many thanks for the review. I'm so glad you found the service of benefit to you in buying your first home. It can be a stressful time buying your first home, however we are happy you felt we took some of this away from you both :) . All the best in your new house and we look forward to helping you again soon. Mortgage Focus

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish! Made our mortgage such an easy process and gave us a great deal on home insurance also. Appreciate all their hard work for us especially during the COVID-19 period which has been difficult for us all! They also introduced us to the first home fund which was amazing for us and helped our affordability massively.

Can not thank you all enough!

3 December 2020
Unprompted review
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Reply from Mortgage Focus

Hello Nicole, I hope you're well. Many thanks for the review. I'm so glad you found the service of benefit to you in buying your first home. All the best in your new house and we look forward to helping you again soon. Mortgage Focus

Rated 1 out of 5 stars

Saw this company online and I was…

Saw this company online and I was having trouble acquiring a remortgage due to my age.They had my case for months where I had to keep checking how things were progressing but kept getting false hope.Eventually they passed my case to a specialist company who were incompetent also.I decided to go for it myself and found a great Scottish company who couldn't have been more helpfull mortgage sorted panic over but no thanks to this company who wasted my time.Beware !!

30 September 2020
Unprompted review
Mortgage Focus logo

Reply from Mortgage Focus

Hello John, I hope you're well. We apologise that at this time we were unable to find a suitable mortgage lender for you - We had checked this with our lenders panel and unfortunately, they did not accept the proposal at the time. We are pleased to hear you managed to get a mortgage approved and wish you the very best. Mortgage focus

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