Mortgage Advice Exchange Reviews 

51
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Craig kept us informed on every step of the process. Our application was submitted late Friday afternoon and was accepted by Tuesday morning. Delighted with the service provided and would highly recom... See more

Rated 5 out of 5 stars

Colin was fantastic and helped us secure a mortgage offer with a very speedy turnaround. He was really friendly and professional from the get go, and took the time to explain everything to us patientl... See more

Rated 5 out of 5 stars

We have been working Gordon for past few months firstly to get our decision in principle in place and then mortgage application once we found our home. Gordon has been first class with us throughout... See more

Rated 5 out of 5 stars

As a first time buyer, the Mortgage Advice Exchange Group were brilliant for helping us in the process of buying our house. The market has been unpredictable but they were able to secure us a deal whi... See more

Company details

  1. Mortgage Broker

Written by the company

Find Your Mortgage With Mortgage Advice Exchange Our mortgage team will call you back to arrange a phone or branch appointment with a qualified mortgage adviser.


Contact info

4.8

Excellent

TrustScore 5 out of 5

51 reviews

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4.8

All reviews

(51)

1 review in the last 12 months

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Rated 5 out of 5 stars

Helpful, friendly and professional

Colin was fantastic and helped us secure a mortgage offer with a very speedy turnaround. He was really friendly and professional from the get go, and took the time to explain everything to us patiently and clearly since we were first time buyers needing to make a move unexpectedly quickly and we'd had very little time to prepare. I'd highly recommend their services and we will use them again when it's time to remortgage.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Top experience

Charlene has been so helpful and approachable throughout the whole process. She made everything really easy, always quick to respond to emails or pick up the phone. Everything was explained perfectly. Would highly recommend working with Charlene and Mortgage Advice Exchange.

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Professional, efficient and excellent value

Were delighted with the advice and service from Mortgage Advice Exchange. We had more complex mortgage requirements than usual but Charlene and Gordon were able to navigate through all of our requirements with ease and we had our mortgage offer confirmed this morning, less than 48 hours after the application was submitted so we're delighted. Totally worth the small fee as there's no way we could have navigated through all the options and the paperwork ourselves and it was a huge time saving. I would absolutely recommend them to anyone looking for mortgages. Professional, efficient and excellent value.

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Charlene was amazing!

Charlene was absolutely amazing! She was very knowledgable and a great support, especially since I was a first time buyer. Could not recommend her enough!

18 June 2024
Unprompted review
Rated 5 out of 5 stars

First time buyers highly recommend Mortgage Advice Exchange

Gordon Espie was great throughout the process of arranging our first mortgage recently. There were complications at the sellers and mortgage lenders end of things, but Gordon helped us navigate these and was very informative, professional and responsive throughout. Would highly recommend Gordon and Mortgage Advice Exchange to other first time buyers :)

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Charlene and the team at Mortgage…

Charlene and the team at Mortgage Advice Exchange are without a doubt, absolutely brilliant. From the very first phone call I had regarding my mortgage and application I knew I was in good hands. Charlene is very attentive, understanding, offers superb advice and leaves no stone unturned. I honestly couldn’t recommend her enough and wouldn’t go anywhere else. Every step of the way I knew what was going on and what stage the application was at, even if there was no updates, I was still informed. Without a doubt an absolutely first class service, I would recommend them over and over again!

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service - 5 Stars

Charlene at Mortgage Advice Exchange has been incredible during this entire process. Everything from the agreement in principle to completion, she has guided the way in a fast and easy fashion to getting my mortgage approved and sorted. Very polite manner and fast turnaround for answering any questions. Would recommend to anyone looking to start their mortgage process or advice.

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Efficient, professional service

Charlene Compston was my advisor throughout the process of porting my mortgage and couldn’t have been more helpful, professional or supportive. She kept me up to date regularly, even if it was just to say there was no update, and was always very prompt at answering my questions.

29 April 2024
Unprompted review
Rated 5 out of 5 stars

Professional Mortgage Advice and Excellent Customer Service

Charlene at Mortgage Advice Exchange has been fantastic.
All parts of the process were well explained, handled professionally and the whole experience was seamless.
She has gone over and above in all aspects and is extremely knowledgeable including insurance and specialist cover.
10 out of 10, would recommend.

25 April 2024
Unprompted review
Rated 5 out of 5 stars

We received excellent customer service…

We received excellent customer service which exceeded our expectations. Our adviser is very knowledgeable and was able to guide us into applying for a Mortgage application with the lender that best suit our need and circumstance.

The end to end process was seamless and stress free.

12 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent support and service

Charlene at Mortgage Advice Exchange has been fantastic in setting us up with our mortgage and helping us to arrange relevant insurance cover, including some specialist cover. Our mortgage was approved in 3 days, which was a wonderful surprise. She has been diligent, prompt in responding, and attentive to our needs - I can't praise the service highly enough, and it has really taken the stress out of arranging our mortgage and suitable cover.

19 February 2024
Unprompted review
Rated 5 out of 5 stars

I found my experience very quick and…

I found my experience very quick and efficient, Charlene who I dealt with she is very pleasant,alot of knowledge, she answered any questions I wasn't sure of or go over things! Charlene had said once she put the application through it would take 2-3 weeks, it was back in 2 days all approved. Very quick and I'm very happy with the service.

24 March 2024
Unprompted review
Rated 5 out of 5 stars

Charlene was extremely helpful…

Charlene was extremely helpful throughout the process, offering all the advice and encouragement I could need as a first-time buyer. She regularly checked in to keep me on track and explained those things I was less sure of in language that I can easily understand, running through the various options at each stage juncture.

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service, 10/10 experience

Charlene has made this process feel so much easier and took the time to answer all of my questions as a first time buyer! It was daunting at first but to have been lucky to have someone as knowledgeable as Charlene from the start has been fantastic. Would recommend in a heart beat, Thank you!

2 February 2024
Unprompted review
Rated 5 out of 5 stars

This was my first mortgage application…

This was my first mortgage application and I was totally unsure of the process, what I needed or where to start with any of it.

When Simon Cardle entered the scene this was no longer an issue, from our first chat, though numerous emails and all the way to our final acceptance and beyond, he was friendly, professional and most of all, he was completely understanding of my complete ignorance to the procedure.

He was able to explain each stage of the application and required paperwork in a way that made sense. He was also able to work out a mortgage/insurance payment that was on par with my rental payments which was great.

I would Mortgage Advice Exchange to absolutely anyone.

Thanks again Simon.

7 December 2023
Unprompted review

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