Moroccanoil Reviews 

I placed an order with them in Nov of 2022 but they shipped it to the wrong address. I tried calling but they don't answer their phone. I emailed them and they responded that they would ship out the product. I received it but it was missin the most expensive item. It was a $75 bottle of shampoo. I have had a lot of back and forth with them through email but they refuse to either ship the bottle of shampoo or give me a refund. Now I am letting other people know to not make the same mistake I did. After reading other reviews, I see I am not the only one.

Worst customer service I have ever received! Ordered on 6th November, after receiving confirmation my order was shipped nothing arrived.
Contacted them who replied 5 days later with the tracking information (which I already had) and said they were closing my case.
I replied to ask why they were closing my case as I’d not received my order; the assured me they were sending a replacement on 5th December…. Still nothing received! They do not care!!!

I placed an order on November 28 and immediately received a confirmation email. On December 11 I have no update on shipping status. I have sent four emails and have not received a single response. Their customer service phone number has a recoding that says to email them and there is no way to speak to anyone live or to leave a message. Awful customer service. I want to cancel my order because I no longer need their products because it took so long and I purchased other items. No one is responding and they don’t care. Every poor review is completely accurate. I am disputing with credit card. Scammers. Be careful.

I placed an order a while ago. Received it late and no longer need it because I bought something else. I contacted the customer service but didn’t get any reply. Order number 9000275090. Poor customer service and bad experience. Looks like a scam

I placed a large order and 2 items have defects.
I saw the rubber pad on the paddle hairbrush had come away when I opened the box and the 100ml pump on the Morrocan Oil does not work and I have wasted some oil taking the pump on and off trying to see why it won't pump. I put this pump up against an old one I had previously and noticed the tube is wider.
Also the 8 free gifts was a little disappointing when 2 of them were just sample sachets.
Really frustrating when spending so much money you can not call them when you have a problem. You can only email. Why?
I love this oil and have been using it for a while but it's looking like there are now cut backs on quality. The hairbrush is of cheap quality not like the previous brushes I have bought before.

The website is not working properly and it takes customer service almost 10 working days before they reply back.

Not been able to place an order and my previous purchase ended with I received the wrong product.. so my advice is to buy your Moroccanoil product in your local hairdresser or store.

My item still has not arrived. The tracking system just says that no information is available and no-one is answering my emails! No wonder they hide their telephone number!

Product arrived a day earlier than expected. Happy with it! Really pleased with the morrocan oil. Helps with frizz and gives a little shine.

Ordered a small bottle of light hair oil. Received super fast but the bottle was empty! It apparently leaked out as the box was yellow. I have emailed this company twice, as well as messaged through Facebook and Twitter and nothing. Nobody answers the phone and there is no voicemail - their message sounds like it was recorded in the bathroom. I may just go through PayPal to get a refund on this. Terrible customer service and I won't be buying through them again.

I've ordered shampoo & conditioner set and I've also receive a small moroccanoil treatment as a gift. I liked it and I've ordered a bigger version of that. I've used new box for couple of days and I've realized it's not the same product with I've received as a gift. The consistency is different and it doesn't make my hair look the same. I wanted to return and refund and their answer was like we cannot accept any open packages. How do they expect me to assess a product without trying? And after that they stopped replying me. They should retrench marketing budget and mind about more their horrible costumer service.

Terrible customer service. Ordered the oil directly from their website and received confirmation email. Estimated delivery time was 5-7 days. Over a month later I still have not received my product and emails went unanswered for over a week. When I finally did get a reply they were rude and dismissive and said they couldn't ship to my address (within the UK). No apology, no explanation for why they had accepted my order, and no explanation for why they couldn't ship to me.
I did like their products, but lack of customer service has put me off using their products again. I would much rather give my money to a company with some decent morals.

After I submitted a review on one of their products saying it didn't work for me, I got an email from their customer service. They offered guidance on what might have helped better and gave and a gift card valid for a year. Impressed.

I ordered some curl cream on 4th August, received an email on 5th to say it would be delivered in 5-7 working days. I've heard nothing since. There is no way to speak to anyone on the phone and emails go unanswered. I have contacted PayPal to get a refund and won't be buying online from Moroccanoil again.

Ordered on the 30/8, got a confirmation email but nothing since, I’ve emailed to enquire where my order is and heard nothing back so I’m beginning to think it’s a scam.

I can not thank enough to moroccanoil!!!! The treatment oil saved my hair!!!! I love it!

This review is purely customer service. I purchased the oil and found that the bottleneck was crushed and there was glass inside my product. I emailed them with the batch number and photographs. I kept being sent from one person to another and finally I was offered a replacement. I agreed and provided my details for the delivery following which I got confirmation that it has been sent. Weeks passed and the replacement didn't arrive, I contacted them again and was told to make a new claim so I had to resend the photos etc and was then told nothing can be done. I then said I was told a replacement is on its way and I was asked for all the details for the third time! Bearing in mind I got a case reference and it was all in one email thread. I gave up.
The lesson for the future: buy from the store directly and open the product so you can complain right away to get it replaced because you won't get anywhere with the online 'support'.

Horrible smell, my wife bought the Intense Curl Cream. Every time she is in the neighbourhood the smell penetrates and irritates my nose. Talked to the customer service and there is nothing they can do. So if you want to get rid of your husband use these products.

One if the best products on the market for keeping hair feeling smoother. My hairdresser recommend it to me and the bottle has been going for 2-3 years now... It just won't end! Surprisingly worth the price to spend a little bit extra.

Been using Moroccan Oil products for 4 years now. I have straight hair and my daughter has mixed very tight curly ringlet hair. The 'Curl' range work great to detangle her hair and the intense curl cream is amazing as a leave in conditioner. The hydrate range is brilliant on my straight hair and also gently detangles. The Moroccan Oil Treatment light is amazing for fighting frizz, not heavy, and our hair feels so nourished and shiny.

I love moroccan oil. It makes my hair so soft and shiny. Fantastic hair product. It helps with frizz, fly aways, damage and more. It also helps that it's made with quality oils and has a lovely scent.