Morgans Plumbing & Heating Reviews 

634
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendly demeanor, and extensive knowledge, making interactions pleasant and efficient. Many people highlight the swift and efficient service, with engineers demonstrating top-notch expertise in repairs and installations, and appreciating the good value. However, some customers also noted instances where unexpected issues arose, such as parts needing replacement or additional work required for full resolution. These situations occasionally led to delays or further intervention to fully resolve the problem.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, politeness, and... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction with new... See more

Price

Users describe positive interactions with price, often finding quotes to be very fair and competitive, even... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers reporting a lack of responsiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Repairs were swiftly and efficiently done and the office kept us informed while waiting for a part. The boiler technician a young man named Oliver who did the repairs is an asset to the company, fr... See more

Rated 5 out of 5 stars

Impeccable service. The fault wasn’t what I had thought, but the engineer got his head around that within minutes, identified the real problem and fixed in it no time. This is the second time I’ve... See more

Rated 5 out of 5 stars

Worcester Greenstar 400 boiler was installed to replace an old Vaillant but in a new position. Adam arrived 8.30am and left around 18.30 assuring me he wasn’t going anywhere until the job was complete... See more

Rated 5 out of 5 stars

Firstly the company uses what3words that simplifies the engineer finding us (we live 1.5 miles away from our postcode). The engineer phoned in advance to let us know when they were coming. No extra ch... See more


Company details

  1. Heating Contractor

Information provided by various external sources

Providing a 1st class service through Shropshire, Cheshire and North Wales. installation, servicing & repairs of Oil, Gas, LPG & Oil tanks. Call 01938530911


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

634 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(634)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Two engineers visited us

Two engineers visited us; one to determine the fault and the second to fix it. Both of them were courteous and respectful of us and our property. They were both very knowledgeable and worked professionally at all times. Unfortunately I do not know their names (maybe wearing a name badge would help?) so I cannot commend them in person.

6 March 2026
Unprompted review
Rated 1 out of 5 stars

installed a new expansion tank and then…

installed a new expansion tank and then after 3 visits advised me I needed a new hive (£300) . it was a faulty valve which british gas replaced in 10 minutes. They also damaged a valve to the downstairs utility and then told me it will cost 390 to replace. They have ignored emails and calls since then.
very poor experience

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company with excellent staff

Tom quoted for the replacement of an oil boiler that had started to leak, The price was exceptional compared to what I had been quoted by a local company.
He arrived to complete the installation and was very competent and courteous throughout, it was a pleasure to have such a exceptional tradesman on site, I would have no hesitation to recommend this company.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

First class excellent service

First class excellent service all round. We had a new gas boiler installed and the Heating Engineer, Chris was friendly, knowledgeable and very helpful. Throughout, the service was quick, efficient and very good value. A very helpful and friendly administration service was given by Jade. The service care plan is excellent giving peace of mind.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

First class service as always

First class service as always. Engineer friendly, courteous, professional, skilled and highly competent. Job completed to very high standard. After sales service top notch. Competitively priced too. Thank you Morgans Heating and Plumbing. One very pleased customer.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Had a new Worcester boiler fitted by…

Had a new Worcester boiler fitted by Morgan’s ,Tom gave us a very competitive quote and 3 days later Chris cams and fitted it. Excellent service from Chris the engineer and all at Morgan’s . I signed up for there annual care plan and a few weeks later we had a problem with a couple of radiators not heating up, again Chris came out and fixed it , he’s a credit to the company and would recommend anybody to use Morgans.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the quick

Very happy with the quick, efficient and friendly service received from our Morgans engineer.
Refreshing to find a company employing engineers that understand the issue properly.
Keep doing what you are doing.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Turn up on time and sort the problem

Having spent time ringing plumbers who don't have the courtesy to return your call
Morgans Plumbers were a blast of fresh air !!
On this occasion, Chris turned up cheerful and enthusiastic to identify and rectify my leak , which was in a very difficult and enclosed area . Job done swiftly .
Impressed with service.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Transparent in pricing, efficient and polite service.

So relieved to have great service with Morgan’s (after a truly shocking experience with Total Boilers). The engineer from Morgans came out promptly after our call that morning; he didn’t get lost because he had an effective route-finder app, and did all he could to ensure the boiler was left safe.

The receptionist was friendly, helpful and clear in the information provided beforehand . The charges were as stated (we paid in advance) and the engineer was keen to help resolve the issue as much as was possible. We were left feeling positive about having found a company we feel we can trust going forwards. A company that showed transparency in their quotes, organisation in their travel, and integrity in their accounting.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend ..

Firstly the company uses what3words that simplifies the engineer finding us (we live 1.5 miles away from our postcode). The engineer phoned in advance to let us know when they were coming. No extra charge for Saturday visit, quickly identifies the problem, a short term work-a-around (really helped as want to change boiler soon) and also a reasonable cost to fix. I would definitely use again.

22 November 2025
Unprompted review

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