I have only used the site for Sports betting, I thought the welcome were very generous and roll over requirements were fair. I really like being to deposit via etransfer, plenty ofmarkets available... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bunch of robbing thieves running off with customers money absolute disgrace I'm going to hunt these shithouses down for my money
Very nice betting site. They have a good welcome offer for betting, and regulars offers and bet boosts. Good range of sports and markets, including horse racing. No issue to deposit or withdraw. I di... See more
Company replied
I left a bad review at first due to taking a while to verify me but they sorted it eventually so I can bet on this Saturdays footy
Company replied
Company details
Information provided by various external sources
The world has changed and now we are here to change the game. It's time to upgrade your betting and gaming experience. It's time to MoveOnUp, it's time for MoPlay.
Contact info
United Kingdom
- solutions@moplay.com
- moplay.com
3.4
Average
38 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bunch of robbing thieves running off…
Bunch of robbing thieves running off with customers money absolute disgrace I'm going to hunt these shithouses down for my money
28 February 2020
Unprompted review
Generous welcome offer
I left a bad review at first due to taking a while to verify me but they sorted it eventually so I can bet on this Saturdays footy
24 January 2020
Unprompted review
Reply from MoPlay.com
Delighted to see you were verified in a timely manner in time for the the weekend's football! Don't miss out on our Specials page and weekend offers, of course.
Keep an eye on our social media channels on Twitter and Facebook - Team MoPlay 👍
Terrible - CA
Terrible, no-one knows how the deposit bonus works you will just end up losing all your money, terrible customer service they all follow robotic responses and don't answer the question.
And No, you can't even withdraw what you deposited.
21 December 2019
Unprompted review
Reply from MoPlay.com
Hi Truth. With the withdrawal, you will need to be fully verified to take out any funds, whether that's a deposit or winnings. That's a normal practice.
As for customer service, get in touch with us on social media and you certainly won't get what you have described as a "robotic response". We are in close liaison with our Live Chat team, so we can do our best to assist you.
Team MoPlay 👍
Reply from MoPlay.com
Hi Col. That's a bit brash without explanation - we carry out checks required for verification so our customers are betting in a safe environment. We have to ask for ID, such as passports, drivers licence, utility bill and bank statement. All details clear to see. Industry standard. You have to pass these to register and especially for withdrawing.
If you want us to take a look at your account, don't hesitate to contact us on Live Chat or on our social media channels. We can then see why you having difficulties. Team MoPlay 💪
Please make it rain just the way it…
Please make it rain just the way it is..
Best!!
27 November 2019
Unprompted review
Reply from MoPlay.com
Thanks for the ⭐️⭐️⭐️⭐️⭐️, Jade 😃
Team MoPlay 🙌
Avoid at all costs - steal your money
Avoid at all costs. Unlawfully refusing a payout because I used a joint account and they claim it is not in my name. Making arduous, unnecessary and unethical demands (for bank statements including SWIFT/BIC numbers etc.) which are simply unacceptable.
Reported to IBAS and will pursue in the small claims court as these companies should not be permitted to steal from customers. DO NOT USE.
UPDATE - Well although your passive aggressive response (clearly a social media team tasked with giving off a “cool” vibe) was entertaining it doesn’t stop you from being crooks - happy to take money in the deposits; happy to take bets; not so happy to let you withdraw money. Thankfully I’ve just placed bets to the amount in my account, matched them on the exchange and netted a nice profit so thanks, I can now close my account 😊
4 November 2019
Unprompted review
Reply from MoPlay.com
Hi, this is not what we want to hear, as we want a much better experience for everyone. Our banking team must carry out the necessary checks and due diligence on our customers for safety. If it's a joint account, OK, they need to find out more that's it's definitely you. Of course we'll need to see statements and proof you say who you are and it's in your name. This is all for your benefit.
To say we "steal" from customers is simply not true in the slightest. We would rather you were looked after than not. Our team our doing the right thing. They are doing their job and we hope to have you back in the game ASAP once checks have been carried out fully.
Team MoPlay.
Awaiting a payout
Awaiting a payout. After previously paying out for smaller amounts without any verification checks and taking my money repeatedly without any checks, now that I have won a larger sum they are requesting all sorts of proof and delaying my withdrawal. Happy to remove this review and change to a positive one if we can sort this out speedily.
Awaiting a response to my questions on their twitter solutions page.
4 November 2019
Unprompted review
Reply from MoPlay.com
Hi Thomas. Indeed, we now require customers to be verified upon signing up compared to earlier customers from when we began our journey. Verification is for yours and others' safety, to bet in a safe environment. Our banking team need to carry out these checks, industry standard.
All they require is proof sent to documents@moplay.com and then it takes up to 5 days. Then once it's sorted, you're all good to continue.
So, depending on when you sent in documents, hopefully you'll be back up and running ASAP.
Team MoPlay.
very happy & good services
19 October 2019
Unprompted review
Reply from MoPlay.com
Love to hear that, thanks so much for sending this, Maxime.
Team MoPlay 👊
Amazing choice of casino games.
18 October 2019
Unprompted review
Reply from MoPlay.com
Thanks, Rich, that's very kind 😉
- Team MoPlay
Reply from MoPlay.com
Nice one, Drew. Really appreciate you leaving us that review, you're a hero. Thanks, mate - Team MoPlay 🚀
Reply from MoPlay.com
Hey Damien, you're a ledge. Thanks so much for taking the time and effort to leave us a positive message. This is why we're in this game.
Thanks again, mate. Good luck out there 👍 Team MoPlay
Reply from MoPlay.com
Clive.
We love ya.
That is all.
- Team MoPlay
No point in having a £10 free welcome…
No point in having a £10 free welcome bet if there is no market u are willing to lay it on, deposited £500, struggled to spend £150 of it and then u lot thought I were doing me favour letting me take the £350 out, jokers!
18 October 2019
Unprompted review
Reply from MoPlay.com
Hi Gareth, sorry to hear you've had a nightmare start to playing with us. Not what we want at all.
Please could you send us your MoPlay username privately here: www.twitter.com/moplaysolutions and we'll look into your account for you.
Thanks - Team MoPlay
Very good deposit and withdrawal
Very good deposit and withdrawal, good offers, best plays in casino
18 October 2019
Unprompted review
Reply from MoPlay.com
Hey Reza, you're a legend. Thanks very much for taking the time to leave us a positive review 👍
Let us know if there's anything we can do to keep you playing. Nice one. Team MoPlay
I had a problem but got it sorted
I had a problem but got it sorted; let's hope there are no more. Up until now I've always been very happy with them. I think I got someone on their chat first time who'd not had a good night's sleep! Gordon was great; he should be paid more!
15 October 2019
Unprompted review
Reply from MoPlay.com
Hey Clive, thanks for taking the time to leave us a positive review - we really appreciate it. Great to hear you enjoy playing with us so much 🙌
We sent that first bloke hope for a sleep and we gave Gordon a cheeky tenner for being such a star ⭐️ Thanks again, and good luck out there - Team MoPlay
Dishonest. Deceitful. Shocking Customer Support. *Have Now Worked to Rectify
* Update: I have adjusted the star rating from 1* to 3* as MoPlay have been proactive and within a few days have refunded the £10 as cash and also credited a free £5 as a gesture.
----
I've had a very annoying situation with Moplay. If I lose a bet then that fine - its my loss. But in this case I feel cheated. It's only £10 but the principal is that they've been deceitful.
I was offered a risk free £10 bet. I chose to accept the offer and so clicked through to claim it. After this, I remembered how these promos are always set up to trip you up and take your money. I looked for the promo in my account to get the terms and could not find it after 10 mins of searching (shock). Concerned, I got out my laptop and opened up a help live chat.
I asked, if I place this £10 and lose, are you going to refund it. 'Yes', the lady states. She said, place the £10 and if you lose it is refunded in cash.
So I go ahead and place the bet. As it's risk free, I may as well, right? So then the bet loses, chances are it would anyway as I was more risky as my bet was risk free.
Log in the next day and my balance is £0.
Turns out because I didn't press the place bet button on my mobile phone, I am not eligible.
The only reason I went off my mobile onto the desktop was to ask for help on the promo. No mention of mobile from the live chat helper. She did not link me to the t and C's. By asking for help, all that happened is I have been cheated out of my money.
Classy move Moplay.
Talking back to your livechat help expert only added to the negative experience as he dictated repeatedly that I should have read the terms and conditions.
Very helpful. Perhaps your team should make them easier to find? Perhaps your team should relay the information when I go ask for help on livechat? Or perhaps you make it impossible to review the correct details so you have more chance of something going wrong and you taking money from your customers deceitfully?
I am more than disappointed. It's shocking customer service to be honest.
15 October 2019
Unprompted review
Reply from MoPlay.com
Hi Max, really sorry to hear that this has happened to you. We can totally understand it’s a fair mistake you’ve made, so we’ll get that money refunded to you. Send us a message via our social channels - @MoPlaySolutions on Twitter or @MoPlayOfficial on Facebook- or get back in touch with us via Live Chat here 👉 https://help.moplay.co.uk/hc/en-us
Sorry again and we’re ready to help, Team MoPlay 🚀
* * *
Hi again, Max. Glad we could get this sorted for you. Thanks - Team MoPlay
Fast Payouts and Good Promos
So far so good. Fast payouts and good weekly promos.
13 October 2019
Unprompted review
Reply from MoPlay.com
Hey Antonio 👋 Thanks for taking the time to leave us a positive review. We really appreciate it. Glad to see you're getting involved in our weekly rewards club; we've got season tickets for Club ProMo 😂
Thanks again, and good luck out there - Team MoPlay
Pretty ordinary very low betting…
Pretty ordinary very low betting limits on parlays
13 October 2019
Unprompted review
Reply from MoPlay.com
Hi Jaspal. This isn't what we like to hear. Are you able to send us some further information about the issues you're experiencing?
If you want to speak to us about this, you can quickly message our dedicatd Solutions team here on Live Chat: https://help.moplay.co.uk/hc/en-us
Or speak to us over Direct Message here on Twitter: www.twitter.com/moplaysolutions
Thanks for this. Team MoPlay
Annoying approval system
Annoying approval system. I don’t have untility bills and have sent other forms of address confirmation and still not approved.
You might want to find a new means of approval. I am done with your site as such.
12 October 2019
Unprompted review
Reply from MoPlay.com
Hi Kyle, sorry to hear this. We completely understand that at times the verification process may seem tedious, but it's a really important part of setting up an account with us. For verification, the forms may include one of:
- A photo of your passport
- A utility bill issued within the last 3 months
- Payslips up to 3 months old
I hope that makes sense. If you want to speak to us about this, you can quickly message our dedicatd Solutions team here on Live Chat: https://help.moplay.co.uk/hc/en-us
Or speak to us over Direct Message here on Twitter: www.twitter.com/moplaysolutions
We're eager to help, so give us a shout if you're keen 👍 Team MoPlay
Winnings paid in 2 hours
Played on mobile, good variety of slots and got my winnings in 2 hours!
11 October 2019
Unprompted review
Reply from MoPlay.com
Hey Nick 👋 That's what we like to hear. We're all about the mobile, so great to hear you've got the app downloaded. Great news that you got your winnings so quickly. Fast and simple. Just like it should be 💪 Thanks for taking the time to leave us a review.
Thanks - Team MoPlay
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.