Moovers Mobility Lovers Reviews 456

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the efficiency and smoothness of the rental process. Many people appreciate the helpful, polite, and professional staff, often describing them as accommodating and friendly. The quality of the cars is frequently mentioned, with consumers noting they are clean, well-maintained, and often in new condition. However, some customers also noted issues with the location, specifically regarding finding the car or the drop-off spot. A few other people also felt that the staff could be rude or that there were attempts at upselling. There were also isolated reports of long waiting times for airport pickup.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the efficiency and... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Product

Reviewers highlight positive aspects of the product, with many customers praising the excellent condition of... See more

Location

Users describe ambiguous interactions with location. Many customers appreciate the convenience of the offices... See more

Quality

Consumers find quality to be positive. Many reviewers consistently praise the excellent condition of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moovers has now become my default hire company in Spain. Booking process very easy, staff always friendly and helpful. Return process easy. Transport to and from airport is frequent. The WhatsApp comm... See more

Company replied

Rated 5 out of 5 stars

Best rental company I've ever had, 4 times already. Three times in Alicante and now for the first time on Mallorca. Good selection of well kept cars, very clear and transparent all-in pricing, just tw... See more

Company replied

Rated 5 out of 5 stars

Hired a car from Moovers recently. Paid for highest level of covers when booking to avoid a credit card security deposit (as we not dot have credit cards). Paid around £3 a day extra to have a Mercede... See more

Company replied

Rated 5 out of 5 stars

I don’t write reviews often, however, Moovers is one of the best car rental companies which you can use. Friendly (personal!) service, clear instructions, they inspect the car before (they m... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

ES : Moovers Mobility Lovers somos el Rent a Car de la tranquilidad y la confianza. Encontrarás nuestras oficinas en el Aeropuerto de Alicante y en Dénia. Reserva con nuestra Tarifa Infinity , con seguro a todo riesgo y kilómetros ilimitados, para viajar sin preocupaciones con vehículos nuevos y premium. Puedes consultar todos las ofertas y condiciones en nuestra web, www.moovers.es. Elige entre más de 200 coches, y conduce el coche que elijas gracias a nuestros modelos garantizados. Gestiona todas tus reservas a través de la web, o por teléfono o WhatsApp, ¡como tu prefieras! Ven a visitarnos y recoger tu vehículo de 07:00 a 23:00 . GB : Moovers Mobility Lovers , we are a Car Hire focused in transparency, honesty and give you a piece of mind. You will find our office at Alicante Airport and Dénia. Hire your car with our Infinity Rate , a full package with unlimited millage and fully comprehensive insurance, made to travel hassle-free. You can find out more about our offers and terms and conditions on our website, www.moovers.es You will be able to chose between our more than 200 cars and drive the vehicle you have selected. Manage all your booking online, by phone or WhatsApp, up to you! Come to visit us and pick up your car from 07:00 to 23:00 .


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

456 reviews

5-star
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1-star

Replied to 52% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Second year of using this company

Second year of using this company. They are smaller than the big boys so try harder. I took out the comprehensive cover for peace of mind .. still not horrendously expensive. Great staff at Alicante airport. Easy to find the off-airport depot when returning the vehicle.

2 August 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Thank you, Mr. Warwick! We’re so pleased to have you back for a second year. Being a smaller team means we can give that extra bit of care and personal service. Great to hear the comprehensive cover gave you peace of mind and that everything at Alicante was smooth and easy. We look forward to welcoming you again next year!
Best regards, Moovers Team

Rated 5 out of 5 stars

Hired a car from Moovers recently

Hired a car from Moovers recently. Paid for highest level of covers when booking to avoid a credit card security deposit (as we not dot have credit cards). Paid around £3 a day extra to have a Mercedes GLA rather than a Yaris or something similar and small. Process was very smooth, staff were helpful and pleasant. Didn’t have to wait long for the mini bus to be collected from the airport and back again once dropping the car off. Will definitely use them again when we visit family in the area.

26 July 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Thank you so much for your review! We’re delighted to hear the process, and that you enjoyed your Mercedes GLA hassle free. We’ll be more than happy to welcome you again on your next family visit!
Best regards, Moovers Team

Rated 5 out of 5 stars

Movers @ Mallorca 5 stars

Found a deal for Moovers in Mallorca through an aggregator website. I got a new premium car at very fair price. Smooth pickup / check-in experience. Fast and responsive support via WhatsApp.

31 July 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Thank you, Yuri!We’re glad you enjoyed a premium car at a fair price with smooth and quick service. We’ll be here for your next Mallorca trip!
Best regards, Moovers Team

Rated 3 out of 5 stars

Disappointed this time

Disappointed this time. Used company 3 times previously with no issues and previously gave them an excellent review re pick-up / drop off and clean new cars provided as had issues with another rental company previously.

All went well until I dropped the car off all washed and hoovered. On inspection they said there was a tiny stone chip (pinhead sized 2mm) on the offside bumper. Checked my collection photos couldnt see it so could argue the case.

Charged me 181.50€ for this tiny stone chip. Have put this through my insurance I took out in the UK so awaiting this to be settled.

My advice on hiring any car from any rental company:-
1) take close up photos
2) where there any marks photo with your finger showing any marks/damage
as they sometimes aren't clear just the photo
3) take your time taking photos and go round the vehicle making a note of anything

I would hire from them again but would be more wary and inspect the vehicle even more meticulously than I did in previous car hires from Moovers

31 July 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello Alan:
Thank you for sharing your experience and for trusting us on several occasions. We are fully aware of your case. In this last booking, you chose the basic rate, which does not include damage coverage. At Moovers, we do not require customers to purchase additional coverage, but we do clearly inform every customer that, if the vehicle is returned with any damage, the corresponding charge must be applied.
As we do with every rental, we inspected the vehicle together with you and took photographs to document its initial condition. On your two previous rentals there were no issues, but on this occasion, we detected a small chip on the bumper that we had to record and charge for in accordance with our policy.
We understand that these situations are not pleasant, neither for the customer nor for us, but they are part of our commitment to keeping our vehicles in perfect condition for everyone. We regret that this time your experience was not as positive as in previous occasions.
Kind regards.
Moovers Team.

Rated 5 out of 5 stars

I dealt with a team of professionals

I dealt with a team of professionals. Available at all times, friendly, and helpful. Easy access to the car, I got what I paid for, a Mercedes GLA latest model, very clean and very well maintained. I took care of my car, and returned it exactly as I received it. I will look for them wherever I go, to rent from them. The best!

4 August 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello!
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with our team and enjoyed driving the Mercedes GLA. It means a lot to us that you appreciated the cleanliness, maintenance, and ease of the process.
We look forward to assisting you again wherever your travels take you!
Best regards.
The Moovers Team.

Rated 5 out of 5 stars

Amazing service and great people !

Amazing service and good people working there. And great cars. It was a dream to drive the car.
I recommend renting straight from them and not use a 3 party.

31 July 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello Villi:
Thank you so much for your kind words! We’re delighted to hear you enjoyed our service and the car experience. We truly appreciate your recommendation to rent directly with us it means a lot!
We look forward to welcoming you again soon.
Best regards.
The Moovers Team.

Rated 5 out of 5 stars

Every staff member from Movers…

Every staff member from Moovers Mobility Ltd (Alicante Airport) from start to finish was fantastic, helpful, professional and extremely helpful! Will most definitely book a car from Moovers again!... Great Service!

Todo el personal de Movers (Aeropuerto de Alicante), de principio a fin, fue fantástico, servicial, profesional y sumamente atento. Sin duda volveré a reservar un coche con Movers! Excelente servicio!

26 July 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello Andre:
Thank you very much for your fantastic feedback! We’re thrilled to hear that our team provided you with helpful and professional service from start to finish. We look forward to welcoming you back and assisting you with your next booking!
Best regards.
The Moovers Team.

Rated 5 out of 5 stars

Amazing Service

Amazing Service, Get the insurance directly with these guys not through a broker but they were so friendly and the lady we dealt with at torrevieja was a pleasure, so nice and helped with everything.

Great car and got an upgrade as well. Would recommend.

13 July 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello Lewis:
Thank you so much for your kind words! We’re delighted to hear you enjoyed the service.It’s great that you liked the car and the upgrade.
We really appreciate your recommendation and look forward to assisting you again in the future!
Best regards.
The Moovers Team.

Rated 5 out of 5 stars

The service from start to finish was…

The service from cradle to grave was first class. I could not fault the superb level of detail, service and assistance. Best car hire I have experienced
Would 100% recommend this company

26 June 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello Terry:
Thank you very much for your wonderful feedback! We’re thrilled to hear that you found our service impeccable from start to finish. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Best regards.
The Moovers Team.

Rated 5 out of 5 stars

Good

Great experience with Moovers!

Very happy with my experience at Moovers Mobility Lovers. The service was fast and efficient – I was on the road in no time with a great car. The staff were friendly, helpful, and gave clear instructions. The car was clean, well-maintained, and met all my expectations.
All in all, a smooth and professional rental process.
Highly recommended!

14 July 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello Ronald:
Thank you so much for your positive review! We’re delighted to hear you had a smooth and professional rental experience with friendly staff and a great car. Your recommendation means a lot to us!
We look forward to assisting you again soon.
Best regards.
The Moovers Team.

Rated 5 out of 5 stars

Great people and good cars

Great people. Excellent service. Good clean cars. Customer Service that other service providers could learn from. The best car hire company at Alicante Airport! Highly recommended.

10 July 2025
Unprompted review
Rated 1 out of 5 stars

People should not trust this company

People should not trust this company. I rented a car in Alicante airport with this company. On the day I was supposed to pick up the car, I waited for 1 hour and 45 minutes at their place, their minibus did not come to pick me up. I called their office and was told that I had not stated my departure date. It turned out afterwards that it was just nonsense. Mybe They had rented the car that I had reserved to another customer with a higher price.
I dont know.
I would not recommend
Be careful,
you could risk being stuck there without a car

27 June 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello Ali:
We don't have any reservations in your name. Furthermore, Moovers has never, under any circumstances, delivered a vehicle from one customer to another. We don't use these practices under any circumstances; our goal is customer satisfaction. We understand the importance of delivering a vehicle that matches your reservation.
Moovers team.

Rated 5 out of 5 stars

Excellent Service

The service I have just received from everyone at Alicante airport was excellent. From WhatsApp messages the day before my flight to check my arrival time and then give fantastic pick up advice at the airport, it seems nothing is too much bother. They picked me up within minutes of confirmation of arrival and I was soon at their office. The process of getting the car was simple as anything and there was no communication barriers. The team spoke excellent English and put my poor Spanish to shame. I hired a Mercedes GLA and it was excellent. Only 5000km on the clock and it was full of fuel and ready to go. The return of the vehicle was equally as simple and I quickly had my deposit cleared and I was dropped back at the airport. The office is only a short journey time, as it is located against the airport just outside the perimeter fence. I will definitely be using the company again and again. Thank you to the staff..

4 July 2025
Unprompted review
Rated 5 out of 5 stars

First Class service

Great Staff ethos, others should take note!
I'm a first time user, but it won't be the last.
Great turnaround time and cleanest car ever hired.
Keep up the good work guys.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We have used Moovers again for our car hire and found the service to be excellent and professional. The vehicle we used was in great condition and very low mileage. The staff are always friendly and very helpful. I have no problem in recommending the company and will definitely continue to use them. Regards

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Very new car

Very new car, spectacular service. Highly recommended.

30 May 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Thank you, Benja!
We're glad you enjoyed the car and the service. Hope to see you again soon at Moovers!

Rated 1 out of 5 stars

Dishonest/Rude

Started off well. Got a lovely car and no hassle with paying or insurance. Was delighted to finally find reliable and good service, until …,,,,I was told it’s full to full (which is the usual). On way to location, i noticed wasn’t full so assumed oversight. Took a picture and went on. Returned car full and explained. She said ‘no refund’ and said it’s only to be filled to where it’s at. I queried this, how can you know where you’re filling it to? Guess? I explained I’ve paid for 300 km worth of petrol I didn’t use. She actually laughed at me. So disappointed as this was so promising to begin with and, as I’ll be over and back, as will family and friends, to stay at our apartment, they’ve lost significant business.

31 May 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Hello Susan: We’re sorry to hear this, but the fuel policy is same to same, clearly stated in your voucher and confirmation email. We take photos of fuel level at pickup to avoid confusion. We don’t mock or mislead anyone over 300 km of fuel. If you had reached out, we would’ve resolved it easily, we’re here to help, not to create problems. Regards, Moovers Team.

Rated 5 out of 5 stars

Excellent communication throughout

Excellent communication throughout, especially on pick up, they messaged us once we’d landed and collected us straightaway. Quick and easy online check in, enabling speedy car pick and drop off. Very good car hire prices through Discovercars. Very helpful staff. Spotlessly clean car. We’ve used them several times before and will use again.

14 May 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Thank you so much, Amanda!
We’re thrilled to hear everything went smoothly, from the moment you landed to the drop-off. It’s always a pleasure having you with us, and we truly appreciate your continued trust. See you next time at Moovers!

Rated 5 out of 5 stars

Excellent service and value for money

We booked a car from Moovers ( through DoYouSpain). The depot is a short ride from the airport ( no queuing for hours in the airport terminal!) and the staff are very helpful and friendly. Unlike some other companies, they weren't irritatingly persistent trying to sell us the excess insurance cover that we didn't need. The car, a Seat Ibiza was immaculate and great price. Very quick returning the car and immediate transfer back to airport. I will use Moovers again!

4 May 2025
Unprompted review
Moovers Mobility Lovers logo

Reply from Moovers Mobility Lovers

Thank you, Mick!
We’re so happy to hear you enjoyed the experience, smooth pick-up, no queues, no pressure, just great service and a clean car. That’s exactly what we aim for! Looking forward to welcoming you again at Moovers!

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