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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like jumpsuits and leggings are thick, supportive, and not see-through. Many appreciate the excellent customer service, highlighting quick response times, helpfulness, and a customer-focused approach. People are impressed with the efficiency of issue resolution and the ease of exchanges. However, some customers experienced issues with their orders, such as items not arriving, incorrect sizes being dispatched, or products not fitting as expected. Though some encountered initial difficulties with communication, the company's customer service often resolved these problems promptly, sometimes even allowing customers to keep the original items while sending replacements.

What people talk about most

Product

Consumers express high satisfaction with the product quality, frequently highlighting the excellent material,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its efficiency and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Response time

Customers generally report positive experiences with response times. Many reviewers highlight quick and fast... See more

Order

Users describe ambiguous interactions with order. While some customers express satisfaction, praising quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Items delivered were nice quality but weren't the right design or shade of blue that I needed, was offered an exchange with no need for return of original items or a full refund, I opted for the exch... See more

Rated 4 out of 5 stars

Jumpsuits are unreal, so thick and not see through at all and really suck you in! Leggings aren’t as stretchy as I thought but still really thick quality. A two piece set I ordered didn’t arrive with... See more

Rated 4 out of 5 stars

I bought a bodysuit for me and a dress as a gift for my daughter after seeing the brand raved about by an influencer (Yorkshire Peach). I was really pleased and surprised by the quality , you do th... See more

Rated 4 out of 5 stars

I regularly buy from Mooslover and find their items very high quality - the most recent item didn't meet the usual standard so I raised a complaint and it was dealt with very quickly and politely! Wil... See more


Company details

  1. Women's Clothing Store

Written by the company

Discover our high-quality shaping collection and unique design. Achieve your best version with Mooslover.


Contact info

4.2

Great

TrustScore 4 out of 5

977 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Mooslovers clothing is amazing

Mooslovers clothing is amazing, quality is fantastic and there customer service is even better. Wanted to return an item as it just didn’t fit nothing wrong with the actual item and they have gone above and beyond.
Would recommend everytime! 10/10 from me

16 October 2025
Unprompted review
Rated 4 out of 5 stars

Jumpsuits are unreal

Jumpsuits are unreal, so thick and not see through at all and really suck you in! Leggings aren’t as stretchy as I thought but still really thick quality. A two piece set I ordered didn’t arrive with my order but when I emailed to question why, I got a reply in the same day with an explanation :) Will be ordering more again

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Love all their pieces !

Great products! Brilliant customer service!
Order arrived but turned out I picked the wrong design.
Emailed customer service and got the exchange organised in no time.

Have many mooslover pieces. Love them. You cannot beat them on quality.
Flattering and well made!

11 October 2025
Unprompted review
Rated 5 out of 5 stars

I have ordered several jumpsuits off of…

I have ordered several jumpsuits off of mooslover the fabric and fit are just amazing they are definitely a favourite of mine the clothes are so comfortable but look great and colour is always on point I will stay being a very happy customer

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. The item wasn't quite suiting me and the company were great in dealing with this. The item itself was very good quality

26 September 2025
Unprompted review
Rated 1 out of 5 stars

Never received my two items

Never received my two items. Told delivery would be 4th September. Received a message to say delayed by 2-3 days. Not heard from them since. Sent messages via tik tok. Through the shop on tik tok and all I get is the option to refund and no communication with moodier themselves who ignore my messages. Finally requested refund as it seems they are not sending me the items and just ignoring me

22 September 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been training in Mooslover for…Dance, CrossFit, regular outfit

I’ve been training in Mooslover for many years - both as a dancer and in crossfit - and I absolutely love it. The pieces are stylish and super comfortable. I wear them not only for the gym and training, but also for performances and even as part of my everyday outfits, and I always feel confident in them.
What I also appreciate a lot is Mooslover’s customer service. They reply really quickly and are always ready to help if I have any questions. It makes me feel cared for as a customer and keeps me coming back again and again.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, Quick response to emails after the items I ordered for my daughter were too small. Offered an exchange and have allowed me to keep the items, and even offered an extra pair of socks. Very happy.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

Had a problem with an item I ordered but the customer service department has been so helpful and has dealt with it quickly.

15 September 2025
Unprompted review
Rated 4 out of 5 stars

Good quality items and happy with customer service

Items delivered were nice quality but weren't the right design or shade of blue that I needed, was offered an exchange with no need for return of original items or a full refund, I opted for the exchange. Happy with customer service

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Unfortunately the leggings were not long enough but a replacement item is being sent without the need to return the ones I’m not happy with.

8 September 2025
Unprompted review

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