the other side of moonproxie
i use it from other side of this company and performance or proxy speed really nice but chat support is late reply
30 May 2025
Unprompted review
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Company details
Written by the company
MoonProxies provides a proxy service with a 150M+ IP pool, offering Residential, ISP, and datacenter proxies for versatile online use. With offers such as unlimited bandwidth and unlimited connections to expand your use to another potential never seen before.
Contact info
Netherlands
- moonproxies.io
2.8
Average
12 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their Proxies don't work. Don't dare buy
Ever since I bought the proxies they have never worked. Support don't respond. I wasted my money
28 April 2024
Unprompted review
Worst Proxy Provider.
All their customers including me are facing the same problem, and they don't respond after you buy their service!
Moonproxies.io provide the worst quality IPs in the market, mostly VPN proxies. I chose USA proxies, but almost 80% of them didn't work or were from other countries. Their IP filtering is bad, and most IPs are dead. This company is the worst. They just want to cheat you. They stop responding or helping after you buy their service and complain.
Let's boycott this company until they fix their Quality and ip filtering.
27 April 2024
Unprompted review
proxy stop work
proxy stop work, i write them many time no reply. and don't make refund.
a big scam
22 April 2024
Unprompted review
Didn't work at all for Instagram - no support
Didn't work at all for Instagram, very slow, I couldn't get hold of support for a refund.
21 March 2024
Unprompted review
Too many problems and support responds slowly!!
1) Too many proxies are dead.
2) Support just read not reply chat. (slow response)
3) "Payments are disabled for now. Please try again later." This error is not fixed for 3 days or more..
7 April 2024
Unprompted review
Sammers
They are cheaters. All proxies are dead. Cannot connect to any proxy. After a bad review on Trustpilot they ask to use live chat support. After messaging their live support they will watch and read your message but not replay it. Forget about getting a refund from them.
25 March 2024
Unprompted review
good service
24 March 2024
Unprompted review
absolute high quality proxie services.
absolute high quality proxie services.. have been using for 3 days now. value for money.
20 March 2024
Unprompted review
All Proxies are DIE
USA Proxy can't connect so long time
Today can't connect all locations proxy are die
we don't get any notice
BEWARE SCAMMER ALERT
EDIT:
Also they are making fake 5 stars review themself
King BK IDEA MAN /
Riya Das / Arijit Patra .. give 5 stars review .. but this time Moonproxies all proxies are dead .. can't connect to any proxies of them .. So how they give 5 stars for Dead proxies ?
23 March 2024
Unprompted review
Reply from Moonproxies
Hello sir please open a ticket with us if you are not satisfied. We would be happy to process a refund if you meet our requirements. We have finished a massive update today and send out an email and compensation to ALL our customers.
Proxies not Great i bought there…
Proxies not Great i bought there unlimited residential plan it was so slow that it wouldn't even connect to anything and never worked asked for a refund they would not refund me lost 20$. This is just to warn any potential customers.
12 March 2024
Unprompted review
Reply from Moonproxies
We're sorry to hear about your experience and appreciate your patience. Recently, we transitioned to a new live chat support system to enhance our customer service. It seems this shift may have affected our ability to promptly address your concerns. We're committed to ensuring our customers are satisfied and would be more than happy to help you resolve this issue. Could you please reach out to us again through our updated live chat? Our team will work diligently to ensure a satisfactory resolution for you. Thank you for bringing this to our attention, and we look forward to assisting you further.
Poor Customer Support
Customer Support isn't good. I have 300mbps connection after connecting their proxy below 2mbps..
Not Recommended..
13 March 2024
Unprompted review
Reply from Moonproxies
We're sorry to hear about your experience and appreciate your patience. Recently, we transitioned to a new live chat support system to enhance our customer service. It seems this shift may have affected our ability to promptly address your concerns. We're committed to ensuring our customers are satisfied and would be more than happy to help you resolve this issue. Could you please reach out to us again through our updated live chat? Our team will work diligently to ensure a satisfactory resolution for you. Thank you for bringing this to our attention, and we look forward to assisting you further.
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